What does a Mortgage Servicing Specialist do?

Mortgage servicing specialists are responsible for a broad range of tasks related to the processing and continued maintenance of mortgage loan accounts. They set up initial accounts for newly approved loans, serve as a direct contact for borrowers with questions or concerns, and implement automatic payment arrangements. They oversee account data and manage databases, running reports and performing analysis of the overall group of accounts or a specific subset. They may initiate appropriate actions for delinquent or nonperforming accounts, and oversee the final closeout process for satisfied loans.

Mortgage servicing specialists typically have at least a high school diploma, although additional education or training is preferred. They generally have a background in banking, business, or customer service roles. They must be highly organized and proficient in using common office software programs and data analysis tools.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

Mortgage Servicing Specialist Salaries

Average Base Pay

$43,952 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $44K
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Glassdoor Estimated Salary

Mortgage Servicing Specialist Career Path

Learn how to become a Mortgage Servicing Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Mortgage Servicing Specialist
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Mortgage Servicing Specialist Insights

Read what Mortgage Servicing Specialist professionals have to say about their job experiences and view top companies for this career.
Cenlar FSBCenlar FSB
Mortgage Servicing Specialist
Dec. 8, 2021

“No mentorship or guidance to fulfil career goals after asking them multiple times for it.”

Quest DiagnosticsQuest Diagnostics
Mar. 5, 2021

“Good good good good good”

Unknown Title
Jun. 14, 2021

“Nothing that i can think ofother than that the job is demanding here but you get to learn a lot”

BlueOx Credit UnionBlueOx Credit Union
Mortgage Servicing
Oct. 6, 2020

“Work and home life balance”

nbkc banknbkc bank
Mortgage Team
May 26, 2021

“Flexible work schedule is nice.”

Customer Mortgage Expert
Mar. 7, 2021

“Good Pay and rewards for when you do well (e.g.”

Metro BankMetro Bank
Mortgage Operations Specialist
Oct. 6, 2019

“You get to meet diverse people and some become your best friends.”

Digital Federal Credit UnionDigital Federal Credit Union
Mortgage Servicing Specialist
Dec. 13, 2021

“I got minimal training and was expected to know how to do stuff that I had never ever heard of before this point.”

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Mortgage Servicing Specialist Interviews

Related Careers

Underwriting Assistant
13% skills overlap
Loan Processor
38% skills overlap
13% skills overlap
Credit Analyst
13% skills overlap

Mortgage Servicing Specialist jobs

Frequently asked questions about the role and responsibilities of a mortgage servicing specialist

When working as a mortgage servicing specialist, the most common skills you will need to perform your job and for career success are Exceptional Organizational, Requests, Excellent Communication, Time Management and Researching.

The most similar professions to mortgage servicing specialist are:
  • Underwriting Assistant
  • Loan Processor
  • Underwriter
  • Credit Analyst

The most common qualifications to become a mortgage servicing specialist is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.