What does a Team Member do?

Team members help customers find the desired goods or services they seek. They answer questions, make purchase recommendations, and explain the benefits of particular goods or services. Once they have assisted the customer in selecting what they want, they will add up a total purchase and complete the transaction. Team members greet customers and make them feel welcome by establishing a friendly and supportive shopping environment. They communicate with customers to find out what they want or need and make recommendations, locating relevant merchandise.

Team members call other stores or place special orders if their desired item or merchandise is out of stock. They explain merchandise’s function and purpose in an informative and persuasive manner to capture customers’ curiosity and increase their interest in buying the items. When applicable they will demonstrate operation or use of items and explain their position in everyday life. They stay informed about promotions, sales and company policies about exchanges, payments and returns. They inform customers of these policies when it is helpful or necessary. Team members need a high school diploma or equivalency.

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Average Years of Experience

0 - 1
3%
2 - 4
3%
5 - 7
0%
8+
94%

Common Skill Sets

Excellent Communication
Strong WORK Ethic
Urgency
Time Management
English Language
Excellent Customer Service
Effective Communication
Positive Attitude

Team Member Seniority Levels

L2
Team Member
CA$38,209/yr
L3
Senior Team Member
CA$44,403/yr
L4
Team Member Leader
No Salary Reports
Cashier
29% made the transition
Business Development Manager
32% made the transition
See Career Path

Team Member Salaries

Average Base Pay

CA$38,209 /yr
Same as national average
Not including cash compensation
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CA$20k
Median: CA$38k
CA$73k
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Glassdoor Estimated Salary

Team Member jobs