What does a Key Account Manager do?
Strategic account managers serve as the liaisons between organizations and their clients. They expand client databases, maintain positive relationships with existing clients, attend assigned quotas, and ensure customer satisfaction. They also manage key account portfolios and work to achieve set account objectives. They establish strong long-term client relationships and communicate with significant clients regularly while responding to specific queries. They suggest solutions and innovative ideas that quickly and effectively meet a client's needs and handle complaints and problems.
Strategic account managers also act as liaisons between key customers and internal teams and identify and approach new potential strategic customers. Strategic account managers monitor sales performance metrics and prepare monthly, quarterly, and annual reports and forecasts. They ensure client satisfaction and identify new opportunities to create increased results and need a bachelor's degree in sales, business administration, or related fields.
Key Account Manager Salaries
Average Base Pay
Key Account Manager Career Path
Learn how to become a Key Account Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.