What does a Support Technician do?

Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.

Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.

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Average Years of Experience

0 - 1
2 - 4
5 - 7

Common Skill Sets

Windows Operating Systems
Microsoft Office Suite
Active Directory
Windows 10
Excellent Customer Service

Support Technician Seniority Levels

Support Specialist
21% made the transition
Software Engineer
26% made the transition
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Support Technician Salaries

Average Base Pay

CA$46,174 /yr
Same as national average
Not including cash compensation
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Median: CA$46k
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Glassdoor Estimated Salary

Support Technician jobs

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