What does an IT Support Analyst do?

IT support analysts are responsible for providing a broad range of technical support services, and may also evaluate the overall support program. They configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. They help with security issues and recommend privacy safeguards. They provide repair and troubleshooting support, which may be performed remotely using a virtual tech support platform. They may also provide assessments of the IT processes and make recommendations for improvements.

IT support analysts typically have at least an associate degree in a computer science field, although additional education or training is an advantage. They have a background in tech support or similar roles. They must be familiar with a range of technology products and services, but may specialize in a particular type of system or the technology used by a certain industry.

Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

IT Support Analyst Salaries

Average Base Pay

$57,972 /yr
Same as national average
Not including cash compensation
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Median: $58K
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Glassdoor Estimated Salary

IT Support Analyst Career Path

Learn how to become an IT Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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IT Support Analyst Insights

Read what IT Support Analyst professionals have to say about their job experiences and view top companies for this career.
Major PlayersMajor Players
IT Support
Feb. 12, 2021

“Which I will always remember but everyone that I worked with then was fantastic to work with.”

Indus MotorsIndus Motors
IT Support
Oct. 24, 2019

“Good place to work if you don't have high expectation of salary.Single then good place to work.Married please don't expect a salary hike nearby.”

G-MED North America
IT Support
Aug. 8, 2021

“Everyone I worked with was friendly and productive.”

NEC CorporationNEC Corporation
IT Support
Nov. 21, 2021

“People are good and its OJT system was great.”

Lang Pharma NutritionLang Pharma Nutrition
IT Support
Feb. 20, 2020

“Everyone is very friendly and genuinely wants me to succeed in my career.”

Desktop Support Analyst
May 25, 2021

“Good Infra and Facility.”

IT Support
Feb. 13, 2021

“Nice fun great cool sweet”

IT Support
Jun. 25, 2021

“salary is ok but not great”

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IT Support Analyst Interviews

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IT Support Analyst jobs