What does an IT Support Analyst do?

IT support analysts are responsible for providing a broad range of technical support services, and may also evaluate the overall support program. They configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. They help with security issues and recommend privacy safeguards. They provide repair and troubleshooting support, which may be performed remotely using a virtual tech support platform. They may also provide assessments of the IT processes and make recommendations for improvements.

IT support analysts typically have at least an associate degree in a computer science field, although additional education or training is an advantage. They have a background in tech support or similar roles. They must be familiar with a range of technology products and services, but may specialize in a particular type of system or the technology used by a certain industry.

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Average Years of Experience

0 - 1
2 - 4
5 - 7

Common Skill Sets

Microsoft Windows
Operating Systems
Active Directory
Written Communication
Network Troubleshooting
Microsoft Office Suite

IT Support Analyst Seniority Levels

It Consultant
13% made the transition
Information Technology Specialist
25% made the transition
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IT Support Analyst Salaries

Average Base Pay

CA$57,078 /yr
Same as national average
Not including cash compensation
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Median: CA$57k
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Glassdoor Estimated Salary

IT Support Analyst jobs

IT Support Analyst Interviews