What does an IT Services Delivery Manager do?

Delivery managers are responsible for leading a team that assists clients with the setup and installation of technology tools and products. They work with stakeholders and end users to plan and configure systems, to develop solutions that will achieve needed objectives. They oversee the deployment of programs or systems, coordinating all of the parties involved to ensure a smooth process with minimal disruption. They may develop or supervise training programs to educate users, and also lead support and troubleshooting efforts.

Delivery managers generally have at least a bachelor’s degree in a business or computer science field, although comparable professional experience may be considered. These roles require strong project management abilities, and excellent written and verbal communication skills. Must have extensive hands-on experience with a range of technology tools and systems.

Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.7 ★
Avg. Experience5-7 years

IT Services Delivery Manager Salaries

Average Base Pay

$87,527 /yr
Same as national average
Not including cash compensation
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Median: $88K
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Glassdoor Estimated Salary

IT Services Delivery Manager Career Path

Learn how to become an IT Services Delivery Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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IT Services Delivery Manager Insights

Read what IT Services Delivery Manager professionals have to say about their job experiences and view top companies for this career.
Delivery Manager
Mar. 19, 2020

“Some groups are really great while others try to work you down to the bone which is horrible.”

IT Service Delivery Manager
Sep. 1, 2020

“Innovation ideas are not implemented although there is a very good platform to do this.”

Global Delivery Director
Feb. 26, 2021

“Some really good people have left recently and people cannot understand why nothing was done to keep them.”

Holiday ExtrasHoliday Extras
Partner Delivery Executive
Apr. 15, 2021

“My first 6 years I would say were amazing and was the best job I had ever had.”

Service Delivery Manager
Dec. 2, 2020

“garde ideas to make sure we provide the best services and keep our employees happy at the same time.”

Delivery Manager
Jan. 14, 2020

“This young lot brings in a great deal of smart work and focused efforts towards growth.”

Associate Delivery Manager
Jul. 24, 2020

“I have the freedom to find and implement my own role and everyone is ready to listen.”

IT Service Delivery
Mar. 27, 2021

“Gsk is one of the best places to work in the world with a friendly working environment.”

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IT Services Delivery Manager Interviews

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