What does a Helpdesk Technician do?

Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions. They may also assist with security issues, program updates, and providing technical advice.

Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues. They must have in-depth expertise with the particular systems or services used by their organization and its clients. Hands-on experience with remote troubleshooting tools and automation programs is helpful.

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Average Years of Experience

0 - 1
25%
2 - 4
54%
5 - 7
8%
8+
13%

Common Skill Sets

Windows Operating Systems
Active Directory
Windows 10
Microsoft Office Suite
Office 365
Microsoft Windows
Report Writing
Laptops

Helpdesk Technician Seniority Levels

L2
Helpdesk Technician
$45,942/yr
Technical Support Specialist
25% made the transition
Support Engineer
34% made the transition
See Career Path

Helpdesk Technician Salaries

Average Base Pay

$45,942 /yr
Same as national average
Not including cash compensation
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$34K
Median: $46K
$61K
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Glassdoor Estimated Salary

Helpdesk Technician jobs

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