What does a Help Desk Technician do?

Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions. They may also assist with security issues, program updates, and providing technical advice.

Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues. They must have in-depth expertise with the particular systems or services used by their organization and its clients. Hands-on experience with remote troubleshooting tools and automation programs is helpful.

EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Help Desk Technician Salaries

Average Base Pay

$43,556 /yr
Same as national average
Not including cash compensation
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$33K
Median: $44K
$57K
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Glassdoor Estimated Salary

Help Desk Technician Career Path

Learn how to become a Help Desk Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Helpdesk Technician
$45,967/yr
L3
See Career Path

Help Desk Technician Insights

Read what Help Desk Technician professionals have to say about their job experiences and view top companies for this career.
Dillard'sDillard's
Help Desk
Aug. 16, 2021

“Great but I wish I didn’t work on the weekends but awesome stFf and workers there and I think the”

NCRNCR
Help Desk Agent
Jun. 11, 2020

“Promotion often go to people that are not qualified but are close friends with management.”

SafetySkillsSafetySkills
Help Desk Representative
Oct. 12, 2021

“It's not the best insurance I've ever had but it's not terrible.”

Tulsa housing authorityTulsa housing authority
Help Desk Technician
Jul. 19, 2021

“My direct boss was great to work for and I had a fantastic team to work with.”

Caltech (California)Caltech (California)
IT Help Desk
Jun. 30, 2021

“Caltech is a wonderful place to work and is full of opportunities for career development.”

Lineage LogisticsLineage Logistics
Helpdesk Technician
Jan. 14, 2020

“Manager is afraid to discipline certain people and will destroy others for such minor stuff.”

CapgeminiCapgemini
Senior Analyst Desktop Support
Jul. 28, 2021

“The company is good and I'm learning many things will be helpful for my career development.”

Ritter CommunicationsRitter Communications
Help Desk Technician
Dec. 15, 2020

“Offer you opportunities to learn and grow and give you the resources to do that.”

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Help Desk Technician Interviews

Related Careers

Technical Support Specialist
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Technical Support Engineer
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Help Desk Technician jobs

Frequently asked questions about the role and responsibilities of a help desk technician

When working as a help desk technician, the most common skills you will need to perform your job and for career success are Windows Operating Systems, Active Directory, Windows 10, Microsoft Office Suite and Office 365.

The most similar professions to help desk technician are:
  • Technical Support Specialist
  • Support Engineer
  • Technical Support Engineer
  • Software Engineer

The most common qualifications to become a help desk technician is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.