What does a Head Dispatcher do?

A dispatcher is responsible for receiving emergency and non-emergency calls from people in potential danger. They manage calls and ensure that the proper response team is in place to take care of the caller. A few of the main duties of a dispatcher are inputting data into a system, remaining calm for the caller, and receiving calls. They also must ensure that the caller's information remains confidential. Some of the jobs titles that a dispatcher could grow into is police chief or police officer.

A dispatcher does not necessarily need work experience but they need a high school diploma or GED equivalent. One of the most important skills that a dispatcher will have is their ability to remain calm in stressful situations. Another skill is project management as the dispatcher will need handle multiple calls an hour. They also need to be able to come up with a solution to the caller's problem quickly.

  • Take emergency and non-emergency calls
  • Remain calm for the caller on the line
  • Come up with a solution for the problem
  • Ensure that all notes are being taken properly
  • Effectively communicate with the caller and dispatch team
  • Track emergency vehicles to ensure a timely response
  • Learn how to use the basic computer and headset equipment
  • Ensure that the caller was taken care of by communicating with the vehicle
  • High School diploma or GED equivalent
  • Ability to follow procedures and regulations
  • Ability to remain calm in a stressful situation
  • Fluent in English
  • Incredible multitasking abilities
  • Great communication skills
  • Ability to rapidly input information into a data entry system
  • Great customer service skills
  • Ability to schedule and follow through with callers
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.0 ★
Avg. Experience0-1 Year

Head Dispatcher Salaries

Average Base Pay

$51,953 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $52K
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Glassdoor Estimated Salary

Head Dispatcher Career Path

Learn how to become a Head Dispatcher, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Team Lead Dispatcher
Head Dispatcher
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Head Dispatcher Insights

Read what Head Dispatcher professionals have to say about their job experiences and view top companies for this career.
Jun. 14, 2019

“If the owners were honest people and wanted a legitimate Business this could be great.”

Joe's Glass
Sep. 18, 2021

“•Staff was all great to work with and if any issues we could sort it out with out incident”

US Cargo LinkUS Cargo Link
Oct. 12, 2021

“If you want learn how SCM works I think this is a great place and people to work with.”

Dispatcher and “customer Helper”
Oct. 8, 2019

“the pay isn’t the best for the work you do too and there is no perks.”

Silk Way West Airlines
Flight Dispatcher
Jul. 11, 2021

“Silk Way West offers way below than common minimum wage standards which is quite disappointment.”

Safeway TransportationSafeway Transportation
Transportation Dispatcher
Oct. 19, 2020

“So wen covid came I got laid off because I could not get it all managed.”

University of ConnecticutUniversity of Connecticut
Jul. 24, 2019

“Getting to chose anytime you wanted to work was a great benefit while working here.”

Kelly GroupKelly Group
May 14, 2019

“Good office experience / first job when you don’t know what you want to do yet in life.”

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Head Dispatcher Interviews

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