What does a Head Customer Success Manager do?
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty. The job title is a mid-level management level position in the customer service department. They work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, a Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.
A Customer Success Manager usually has a bachelor's degree in business, technology or related field. They work closely with other departments and analyze data involving customer reviews and experience with products or services. Individuals who are excited to support brand goals and optimistic about sharing the company's message tend to excel in the position of Customer Success Manager.
Head Customer Success Manager Salaries
Average Base Pay
Head Customer Success Manager Career Path
Learn how to become a Head Customer Success Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Head Customer Success Manager Insights
“the CSM role is stable and it is a great team for someone to start a career”
“I am very happy with the process and very excited to grow my career at Launchmetrics.”
“It's rare in ones professional career to find such a rewarding and meaningful opportunity.”
“Everyone is really helpful and have a great drive to achieve the best results for our clients.”
“Leadership is incredibly experienced and brillant and I have 0 doubts that Outreach is going to do amazing things.”
“Some of the best reasons to work with DearDoc is the very welcoming and modern culture.”
“Product: our customers LOVE our product and it's amazing to work with a rapidly innovating product”
“Excellent onboarding and attention to learning and development (with the best Learning Platform in the game!)”
Head Customer Success Manager Interviews
Head Customer Success Manager jobs
Frequently asked questions about the role and responsibilities of a head customer success manager
- Call Center Representative
- Customer Service Manager
- Customer Relations
- Sales Representative