What does a Front Desk Agent do?

A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager.

A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.

What responsibilities are common for Front Desk Agent jobs?
  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out
What are the typical qualifications for Front Desk Agent jobs?
  • High school diploma or GED equivalent
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Able to work nights and weekends
EducationAssociate's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience8+ years

Front Desk Agent Salaries

Average Base Pay

$37,633 /yr
Same as national average
Not including cash compensation
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$29K
Median: $38K
$48K
See More Insights
Glassdoor Estimated Salary

Front Desk Agent Career Path

Learn how to become a Front Desk Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Front Desk Agent
$37,633/yr
Senior Front Desk Agent
$44,222/yr
Front Desk Agent

Years of Experience Distribution

0 - 1
31%
2 - 4
23%
5 - 7
0%
8+
46%
Not including years spent in education and/or training

Front Desk Agent Insights

Read what Front Desk Agent professionals have to say about their job experiences and view top companies for this career.
Marriott InternationalMarriott International
Night Audit
Sept 18, 2022

“None really work and life balance are good hours are hard but you get use to it”

Country Inn & Suites by RadissonCountry Inn & Suites by Radisson
Front Desk Agent
Mar 25, 2021

“Terrible pay but if you're a college student with little to no bills it's perfect.”

Hotel Clermont
Front Desk Agent
Jul 13, 2022

“Every day at the property is different and I enjoyed that there was something new to do every day.”

WoodhouseWoodhouse
Front Desk Associate
Aug 18, 2022

“Everyone I worked with there were so sweet and helped me with anything I needed.”

North Carolina State UniversityNorth Carolina State University
Front Desk Attendant
Mar 10, 2021

“Working at the front desk is not strenuous and I enjoy my time helping people in their studios.”

Planet FitnessPlanet Fitness
Front Desk Associate
Jun 2, 2022

“My coworkers are great and we have a good time while we’re getting things done.”

Hagie ManufacturingHagie Manufacturing
Front Desk
Jul 24, 2020

“This was my first job right out of high school and it was a great working experience.”

YOTELYOTEL
Night Auditor
Jul 16, 2022

“All and all the job was good but management made the job not worth doing.”

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Front Desk Agent Interviews

Frequently asked questions about the role and responsibilities of a Front Desk Agent

When working as a Front Desk Agent, the most common skills you will need to perform your job and for career success are Excellent Customer Service, English Language, Anger, Interpersonal and Communication and Calculations.

The most similar professions to Front Desk Agent are:
  • Receptionist
  • Front Desk Manager
  • Administrative Assistant
  • Executive Assistant

The most common qualifications to become a Front Desk Agent is a minimum of a Associate's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Receptionist
$40,335
13% skills overlap
Front Desk Manager
$45,163
13% skills overlap
Administrative Assistant
$47,636
25% skills overlap
Executive Assistant
$63,960

Front Desk Agent jobs