What does a Field Technician do?

A field service technician is responsible for helping clients install, repair, and maintain equipment. They are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls. Some of the jobs titles that a field service technician could grow into are office manager and head field service technician.

A field service technician should have two years of experience in a similar role as well as a High School diploma or GED equivalent. One of the most important skills that a field service technician will have is great attention to detail. Another skill is self motivated as the field service technician will have to work independently at the customer's establishment or house.

What responsibilities are common for Field Technician jobs?
  • Create reports of the customers they serviced that day
  • Follow all of the company's procedures
  • Demonstrate how to use the equipment
  • Troubleshoot any problems the customers are having
  • Meet all of the appointments in a given day
  • Respond quickly to customer problems
  • Advise customers on the equipment
  • Make equipment recommendations to customers
What are the typical qualifications for Field Technician jobs?
  • High school diploma or GED equivalent
  • Ability to lift up to 55 pounds
  • Ability to stand on your feet up to 8 hours a day
  • Great communication skills to work with customers
  • Amazing problem solving skills
  • A technical degree is preferable
  • Ability to diagnose problems with equipment
  • Great mechanical aptitude
  • Ability to communicate in English
EducationBachelor's Degree
Work/Life Balance
3.1 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

Field Technician Salaries

Average Base Pay

$52,382 /yr
Same as national average
Not including cash compensation
See More Insights
$37K
Median: $52K
$74K
See More Insights
Glassdoor Estimated Salary

Field Technician Career Path

Learn how to become a Field Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Field Service Technician
$55,656/yr
Senior Field Service Technician
$80,066/yr
Field Technician

Years of Experience Distribution

0 - 1
36%
2 - 4
36%
5 - 7
4%
8+
24%
Not including years spent in education and/or training

Field Technician Insights

Read what Field Technician professionals have to say about their job experiences and view top companies for this career.
Midwest Environmental ServicesMidwest Environmental Services
Environmental Field Technician
Dec 31, 2021

“I make pretty good money and have good hours so there's nothing to complain about”

MilacronMilacron
Field Service Technician
Jan 1, 2022

“Some of the machinery is really robust and you meet allot of really good people and customers.”

XeroxXerox
Field Service Technician
May 2, 2022

“My Manager was the best (and only) good thing about working for this company.”

IntralotIntralot
Senior Field Service Technician
May 14, 2021

“Haven't got a raise was promised 90 day review and then annual ones after.”

CoolSysCoolSys
Field Service Technician
Aug 24, 2022

“Coolsys Midwest offers any technician looking to further their career an opportunity for advancement and continuing education in our trade.”

MakotekMakotek
Field Technician
Jun 24, 2020

“Immediate supervisor is one of the best I've worked under as a civilian and Soldier.”

NielsenNielsen
Field Technician
Jun 14, 2021

“starting salary for field rep is roughly 38K but I made 76K in my first year.”

Bell Technical SolutionsBell Technical Solutions
Field Service Technician
Jul 7, 2022

“top wage is good but it takes a long time to work your way up to a decent wage.”

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Field Technician Interviews

Frequently asked questions about the role and responsibilities of a Field Technician

When working as a Field Technician, the most common skills you will need to perform your job and for career success are Windows Operating Systems, T1, DSL, TCP/IP and Excellent Customer Service.

The most similar professions to Field Technician are:
  • Field Service Engineer
  • Project Engineer
  • Program Manager
  • Project Manager

The most common qualifications to become a Field Technician is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Field Service Engineer
$72,007
13% skills overlap
Project Engineer
$86,382
13% skills overlap
Program Manager
$88,472
No skills overlap
Project Manager
$85,952
13% skills overlap

Field Technician jobs