What does a Field Service Technician IV do?

A field service technician is responsible for helping clients install, repair, and maintain equipment. They are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls. Some of the jobs titles that a field service technician could grow into are office manager and head field service technician.

A field service technician should have two years of experience in a similar role as well as a High School diploma or GED equivalent. One of the most important skills that a field service technician will have is great attention to detail. Another skill is self motivated as the field service technician will have to work independently at the customer's establishment or house.

  • Create reports of the customers they serviced that day
  • Follow all of the company's procedures
  • Demonstrate how to use the equipment
  • Troubleshoot any problems the customers are having
  • Meet all of the appointments in a given day
  • Respond quickly to customer problems
  • Advise customers on the equipment
  • Make equipment recommendations to customers
  • High school diploma or GED equivalent
  • Ability to lift up to 55 pounds
  • Ability to stand on your feet up to 8 hours a day
  • Great communication skills to work with customers
  • Amazing problem solving skills
  • A technical degree is preferable
  • Ability to diagnose problems with equipment
  • Great mechanical aptitude
  • Ability to communicate in English
Education--
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.0 ★
Avg. Experience2-4 years

Field Service Technician IV Salaries

Average Base Pay

$53,565 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$36K
Median: $54K
$79K
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Glassdoor Estimated Salary

Field Service Technician IV Career Path

Learn how to become a Field Service Technician IV, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L4
Field Service Technician IV
$53,565/yr
L5
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Field Service Technician IV Insights

Read what Field Service Technician IV professionals have to say about their job experiences and view top companies for this career.
VerizonVerizon
Fios Field Technician
Jun. 9, 2019

“If you have a good career and are offered better money think about this before leaving what you have.”

MakotekMakotek
Field Technician
Jun. 24, 2020

“Immediate supervisor is one of the best I've worked under as a civilian and Soldier.”

IntralotIntralot
Senior Field Service Technician
May 14, 2021

“Haven't got a raise was promised 90 day review and then annual ones after.”

DXC TechnologyDXC Technology
Field Service Technician
Sep. 8, 2019

“No pay raise!!!!!!!!!!!! Years none”

NielsenNielsen
Field Technician
Jun. 14, 2021

“starting salary for field rep is roughly 38K but I made 76K in my first year.”

Five Star Pest ControlFive Star Pest Control
Field Technician
Jan. 19, 2021

“When you have a great boss like Robert you won't want to work anywhere else.”

BDS Connected SolutionsBDS Connected Solutions
Field Technician
Jul. 2, 2019

“Pay was decent if you don't mind travelling 90% of the time and not being able to enjoy it.”

Tri Wire Engineering SolutionsTri Wire Engineering Solutions
Field Service Technician
Dec. 3, 2020

“Awesome to work and great energy”

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Field Service Technician IV Interviews

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