What does an Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

What responsibilities are common for Engagement Manager jobs?
  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
What are the typical qualifications for Engagement Manager jobs?
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience8+ years

Engagement Manager Salaries

Average Base Pay

$101,662 /yr
Same as national average
Not including cash compensation
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$55K
Median: $102K
$188K
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Glassdoor Estimated Salary

Engagement Manager Career Path

Learn how to become an Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Engagement Manager
No Salary Reports
L3
L2

Average Years of Experience

0 - 1
3%
2 - 4
7%
5 - 7
5%
8+
85%
Not including years spent in education and/or training
See Career Path

Engagement Manager Insights

Read what Engagement Manager professionals have to say about their job experiences and view top companies for this career.
Velocita Brand ConsultantsVelocita Brand Consultants
Client Engagement Manager
Feb 18, 2020

“The work is fun and challenging and my role allows me to interact with many people everyday.”

CapgeminiCapgemini
Global Engagement Manager
Sept 18, 2020

“Excellent work life balance and One of the Top organisation in India to work with.”

ReibusReibus
Customer Engagement Representative
Jan 12, 2022

“The people here are really top notch and everyone makes an effort to help you learn.”

City YearCity Year
Corporate Engagement Manager
Jan 30, 2020

“It was a great place to start my career and learn in development and event planning.”

UNICEF USAUNICEF USA
Manager, Community Engagement Communications
Mar 15, 2021

“UUSA's mission really draws the best and brightest and my colleagues are such an amazing group to work with.”

WhiteHat JrWhiteHat Jr
User Engagement
Oct 13, 2021

“This will provide you with good opportunities in the future and shape your career in the right direction.”

Perot Museum of Nature and SciencePerot Museum of Nature and Science
Engagement Manager
Aug 18, 2020

“Absolutely the best thing about the museum: the people that you are likely to work alongside here are amazing.”

CapgeminiCapgemini
Engagement Manager
Jan 27, 2022

“Salaire pas toujours en phase avec les talents les plus performants (top 5%).”

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Engagement Manager Interviews

Frequently asked questions about the role and responsibilities of an Engagement Manager

When working as an Engagement Manager, the most common skills you will need to perform your job and for career success are Bridging, Interpersonal and Communication, Excellent Communication, Acceptance Testing and Use Cases.

The most similar professions to Engagement Manager are:
  • Client Relationship Manager
  • Relationship Manager
  • Technical Project Manager
  • Program Manager

The most common qualifications to become an Engagement Manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
$69,950
25% skills overlap
Relationship Manager
$70,246
No skills overlap
Technical Project Manager
$89,434
25% skills overlap
Program Manager
$86,383
No skills overlap

Engagement Manager jobs