What does a Dispatcher do?

A dispatcher is responsible for receiving emergency and non-emergency calls from people in potential danger. They manage calls and ensure that the proper response team is in place to take care of the caller. A few of the main duties of a dispatcher are inputting data into a system, remaining calm for the caller, and receiving calls. They also must ensure that the caller's information remains confidential. Some of the jobs titles that a dispatcher could grow into is police chief or police officer.

A dispatcher does not necessarily need work experience but they need a high school diploma or GED equivalent. One of the most important skills that a dispatcher will have is their ability to remain calm in stressful situations. Another skill is project management as the dispatcher will need handle multiple calls an hour. They also need to be able to come up with a solution to the caller's problem quickly.

  • Take emergency and non-emergency calls
  • Remain calm for the caller on the line
  • Come up with a solution for the problem
  • Ensure that all notes are being taken properly
  • Effectively communicate with the caller and dispatch team
  • Track emergency vehicles to ensure a timely response
  • Learn how to use the basic computer and headset equipment
  • Ensure that the caller was taken care of by communicating with the vehicle
  • High School diploma or GED equivalent
  • Ability to follow procedures and regulations
  • Ability to remain calm in a stressful situation
  • Fluent in English
  • Incredible multitasking abilities
  • Great communication skills
  • Ability to rapidly input information into a data entry system
  • Great customer service skills
  • Ability to schedule and follow through with callers

Average Years of Experience

0 - 1
39%
2 - 4
35%
5 - 7
1%
8+
25%

Common Skill Sets

Excellent Customer Service
Excellent Communication
Computer Literate
Microsoft Office Suite
Typing
Spanish Speaking
English
Outlook

Dispatcher Seniority Levels

L2
Dispatcher
$48,872/yr
L4
Lead Dispatcher
$55,758/yr
Call Center Representative
10% made the transition
Customer Service Manager
14% made the transition
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Dispatcher Salaries

Average Base Pay

$48,872 /yr
Same as national average
Not including cash compensation
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$35K
Median: $49K
$69K
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Glassdoor Estimated Salary

Dispatcher jobs

Dispatcher Interviews