What does a Dispatcher do?

A dispatcher is responsible for receiving emergency and non-emergency calls from people in potential danger. They manage calls and ensure that the proper response team is in place to take care of the caller. A few of the main duties of a dispatcher are inputting data into a system, remaining calm for the caller, and receiving calls. They also must ensure that the caller's information remains confidential. Some of the jobs titles that a dispatcher could grow into is police chief or police officer.

A dispatcher does not necessarily need work experience but they need a high school diploma or GED equivalent. One of the most important skills that a dispatcher will have is their ability to remain calm in stressful situations. Another skill is project management as the dispatcher will need handle multiple calls an hour. They also need to be able to come up with a solution to the caller's problem quickly.

What responsibilities are common for Dispatcher jobs?
  • Take emergency and non-emergency calls
  • Remain calm for the caller on the line
  • Come up with a solution for the problem
  • Ensure that all notes are being taken properly
  • Effectively communicate with the caller and dispatch team
  • Track emergency vehicles to ensure a timely response
  • Learn how to use the basic computer and headset equipment
  • Ensure that the caller was taken care of by communicating with the vehicle
What are the typical qualifications for Dispatcher jobs?
  • High School diploma or GED equivalent
  • Ability to follow procedures and regulations
  • Ability to remain calm in a stressful situation
  • Fluent in English
  • Incredible multitasking abilities
  • Great communication skills
  • Ability to rapidly input information into a data entry system
  • Great customer service skills
  • Ability to schedule and follow through with callers
EducationBachelor's Degree
Work/Life Balance
3.0 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience0-1 Year

Dispatcher Salaries

Average Base Pay

$48,913 /yr
Same as national average
Not including cash compensation
See More Insights
$35K
Median: $49K
$69K
See More Insights
Glassdoor Estimated Salary

Dispatcher Career Path

Learn how to become a Dispatcher, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Dispatcher
$48,913/yr
L3
L4
Lead Dispatcher
$55,769/yr
L2

Average Years of Experience

0 - 1
39%
2 - 4
35%
5 - 7
1%
8+
25%
Not including years spent in education and/or training
See Career Path

Dispatcher Insights

Read what Dispatcher professionals have to say about their job experiences and view top companies for this career.
Joe's Glass
Dispatcher
Sept 18, 2021

“•Staff was all great to work with and if any issues we could sort it out with out incident”

Premier TransporationPremier Transporation
Dispatcher
Aug 2, 2021

“I was able to meet some really nice people and it was close to my home.”

US Cargo LinkUS Cargo Link
Dispatcher
Oct 12, 2021

“If you want learn how SCM works I think this is a great place and people to work with.”

Valparaiso UniversityValparaiso University
Dispatcher
Jul 22, 2021

“The University quit paying into our retirement and they increased what we have to pay into insurance.”

Trans International TruckingTrans International Trucking
Dispatcher
Jan 27, 2022

“I have had the opportunities to grow and advance in both my position and income.”

Silk Way West Airlines
Flight Dispatcher
Jul 11, 2021

“Silk Way West offers way below than common minimum wage standards which is quite disappointment.”

Safeway TransportationSafeway Transportation
Transportation Dispatcher
Oct 19, 2020

“So wen covid came I got laid off because I could not get it all managed.”

Orange County Sheriff (CA)Orange County Sheriff (CA)
Radio Dispatcher
Apr 4, 2022

“Flexible schedule once you have seniority and if there is enough staffing (which there rarely is.) Opportunity for lots of overtime pay.”

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Dispatcher Interviews

Frequently asked questions about the role and responsibilities of a Dispatcher

When working as a Dispatcher, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Excellent Communication, Computer Literate, Microsoft Office Suite and Typing.

The most similar professions to Dispatcher are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Service Representative

The most common qualifications to become a Dispatcher is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Customer Care Manager
$56,250
Customer Success Manager
$64,567
25% skills overlap
Customer Service Manager
$54,802
Customer Service Representative
$36,749
38% skills overlap

Dispatcher jobs