What does a Service Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

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Average Years of Experience

0 - 1
2 - 4
5 - 7

Common Skill Sets

Excellent Customer Service
Computer Literate
Microsoft Office Suite
Outstanding Communication
Written Communication
Excellent Communication
IN Spanish

Service Representative Seniority Levels

Service Representative
Service Representative IV
No Salary Reports
Front Desk Agent
11% made the transition
Front Desk Manager
39% made the transition
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Service Representative Salaries

Average Base Pay

CA$45,384 /yr
Same as national average
Not including cash compensation
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Median: CA$45k
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Glassdoor Estimated Salary

Service Representative jobs

Service Representative Interviews