What does a Customer Relationship Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience2-4 years

Customer Relationship Manager Salaries

Glassdoor Estimated Salary

Customer Relationship Manager Career Path

Learn how to become a Customer Relationship Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Relationship Manager
$70,246/yr
L3
L2

Average Years of Experience

0 - 1
27%
2 - 4
41%
5 - 7
20%
8+
12%
Not including years spent in education and/or training
See Career Path

Customer Relationship Manager Insights

Read what Customer Relationship Manager professionals have to say about their job experiences and view top companies for this career.
KOKO NetworksKOKO Networks
Agent Relationship Manager
Jan 22, 2021

“A close and tight team to work with where you get to interact and know almost everyone.”

Mahindra Holidays & ResortsMahindra Holidays & Resorts
Relationship Manager
Nov 19, 2020

“There is no work life balance something you have to be work 14 hrs and there is no holidays”

Conexus Credit UnionConexus Credit Union
Relationship Manager
Aug 12, 2020

“Compensation and vacation are better than the banks but not the best in the credit union system.”

HDB Financial ServicesHDB Financial Services
Credit Relationship Manager
Nov 18, 2020

“Best yearly bonus/ If your learner this is the best place to learn and earn.”

Mangla Apparels India
Relationship Executive
Feb 1, 2021

“Good company to start your career if you're Fresher and want to learn something in all aspects.”

HelloHeroHelloHero
Relationship Manager
Apr 14, 2022

“I have a great team and would love to be able to meet face to face someday.”

HDFC BankHDFC Bank
PREFFERED RELATIONSHIP Manager
Sept 16, 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

UBLUBL
Relationship Associate
Jul 24, 2022

“It is included in top 5 Banks in Pakistan and customers want to work with them.”

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Customer Relationship Manager Interviews

Frequently asked questions about the role and responsibilities of a Customer Relationship Manager

When working as a Customer Relationship Manager, the most common skills you will need to perform your job and for career success are Expense Control, PharmD, Business Plans, Business Units and Military Experience.

The most similar professions to Customer Relationship Manager are:
  • Client Relationship Manager
  • Client Manager
  • Business Development Manager
  • Sales Manager

The most common qualifications to become a Customer Relationship Manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
$69,950
13% skills overlap
Client Manager
$68,276
No skills overlap
Business Development Manager
$71,568
25% skills overlap
Sales Manager
$66,362

Customer Relationship Manager jobs