Computer support specialists analyze, troubleshoot, and evaluate network programs on computers. They are vital to the routine maintenance of an organization's networks and perform tasks including file backups on a network.
Computer support specialists perform program maintenance daily, weekly, or monthly, and they are important members of the organization's disaster recovery efforts. They are responsible for solving information technology-related problems and issues quickly and efficiently. A computer support specialist may assist a user over the phone, using email, or during an in-person visit, and they can often assist with problems remotely. They test and evaluate an existing network system and perform regular maintenance to ensure a network operates correctly. They are sometimes responsible for conducting training sessions, for updating records and documentation libraries and testing software. They also solve hardware and technical issues and stay up-to-date on the latest technologies. Depending upon the employer, a bachelor’s degree or an associate’s degree is typically required.
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