What does a Computer Support Specialist do?

Computer support specialists analyze, troubleshoot, and evaluate network programs on computers. They are vital to the routine maintenance of an organization's networks and perform tasks including file backups on a network.

Computer support specialists perform program maintenance daily, weekly, or monthly, and they are important members of the organization's disaster recovery efforts. They are responsible for solving information technology-related problems and issues quickly and efficiently. A computer support specialist may assist a user over the phone, using email, or during an in-person visit, and they can often assist with problems remotely. They test and evaluate an existing network system and perform regular maintenance to ensure a network operates correctly. They are sometimes responsible for conducting training sessions, for updating records and documentation libraries and testing software. They also solve hardware and technical issues and stay up-to-date on the latest technologies. Depending upon the employer, a bachelor’s degree or an associate’s degree is typically required.

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Average Years of Experience

0 - 1
25%
2 - 4
44%
5 - 7
10%
8+
21%

Common Skill Sets

Operating Systems
Cloud
Bachelor Degree Required
Oracle GRC
Statistics
Written Communication
Security Clearance
Microsoft Office Suite

Computer Support Specialist Seniority Levels

It Consultant
13% made the transition
Information Technology Specialist
43% made the transition
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Computer Support Specialist Salaries

Average Base Pay

CA$52,941 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
CA$34k
Median: CA$53k
CA$81k
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Glassdoor Estimated Salary

Computer Support Specialist jobs

Computer Support Specialist Interviews