Working as a Collector

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organization. Gatestone combines comprehensive high-touch customer care solutions supported by the finest digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to ensure an innovative, end-to-end solution managing to a memorable customer experience on every interaction. Awards: - J.D. Power & Associates Customer Satisfaction Award for Exceptional Levels of Customer Service - Call Center Week Excellence Award for Best Outsource Provider - GTACC Association Awards for Contact Centre Excellence-Best over 100, Service Consistency and Giving Back - Deloitte’s list of Canada’s 50 Best Managed Companies - Call Center Week Excellence Award for Best CRM Solution Provider

WHAT DO WE DO? It’s pretty simple, really. We only do one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the processes, tools and technologies needed to deliver an insanely great customer experience. WHERE ARE WE? Our team is vast and wide, comprised of 100,000 employees in 15 countries around the globe. We’re headquartered in Orange County, CA—the land of perpetual sunshine and avocado on everything. WHO DO WE SERVE? We’re proud to work with clients as diverse as we are, including communications, financial services, healthcare, retail and tech companies—many in the Fortune 500.

The Canada Revenue Agency (CRA) administers tax laws for the Government of Canada and for most provinces and territories, and administers various social and economic benefit and incentive programs delivered through the tax system.

Starting out in Canada and the U.K., then later on expanding to the U.S., and eventually reaching even Costa Rica and the Philippines, if there’s one thing Bill Gosling knows, it’s how to adapt to an ever-growing world. When it became apparent that communications technology and social media would take over as the new norm, we adjusted by dedicating an entire division to work for our clients in the digital world as well. Combining this instinct for innovation with the experience that comes from more than 60 years in the business, Bill Gosling continues to strive and succeed in striking the balance between tradition and modernity for its employees. The members of our Flock find familiarity and stability under the guidance of our adept wings, all the while enjoying the warmth and spontaneity we’ve learned to adapt in our work environment. It has been a long flight, and the horizon continues to shift as our visions for the flock become loftier. You’re always welcome to join our ranks, and maybe even take the helm of the V one day.

Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 98,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.

MetCredit is a Canada-wide debt recovery and commercial collection agency. This means we are contracted by financial institutions (likes banks and credit unions), commercial telecom companies (phone and internet providers), and all types of commercial businesses in helping them collect money that's owed to them. With offices in Montréal, Toronto, Edmonton, and Vancouver, MetCredit provides consumer and commercial debt collection and credit reporting services to every type of credit grantor across Canada. MetCredit is also known as Metropolitan Credit Adjusters Ltd.

Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank, by assets, in North America, we help our customers make the most of their money. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.