What does a Client Services Representative do?

Client services representatives manage client relationships and provide customer support. They may field customer inquiries, process orders, schedule appointments, and connect clients with other departments when needed. They often serve as a liaison that coordinates the initial connection between the customer and other internal units or personnel. They inform and educate clients about products and services, highlighting benefits and features that may drive conversions and sales. Representatives may be expected to meet certain sales-related goals or quotas.

Client services representatives generally have a minimum of a high school diploma, but those with a college degree or other credentials have greater income potential. These positions require familiarity with customer services tools and programs. Representatives must be comfortable performing data entry and able to process and record information quickly.

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Average Years of Experience

0 - 1
2 - 4
5 - 7

Common Skill Sets

Microsoft Office Suite
Strong WORK Ethic
Microsoft EXCEL
Written Communication
Effective Communication
Microsoft Outlook

Client Services Representative Seniority Levels

Sales Representative
28% made the transition
Sales Manager
32% made the transition
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Client Services Representative Salaries

Average Base Pay

$42,492 /yr
Same as national average
Not including cash compensation
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Median: $42K
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Glassdoor Estimated Salary

Client Services Representative jobs

Client Services Representative Interviews