What does an Applications Support Specialist do?

Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.

Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.

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Average Years of Experience

0 - 1
8%
2 - 4
84%
5 - 7
4%
8+
4%

Common Skill Sets

UNIX Linux
JAVA
Windows Operating Systems
Excellent Organizational
Written Communication
Financial Applications
Microsoft SQL Server
Operating Systems

Applications Support Specialist Seniority Levels

Support Technician
22% made the transition
Support Specialist
5% made the transition
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Applications Support Specialist Salaries

Average Base Pay

$59,353 /yr
Same as national average
Not including cash compensation
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$40K
Median: $59K
$88K
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Glassdoor Estimated Salary

Applications Support Specialist jobs

Applications Support Specialist Interviews