What does an Applications Support Analyst do?

Applications support analysts oversee the installing, configuration, and implementation of computer applications. They evaluate an organization’s existing software and application setup and identify areas for potential improvement by making application changes. These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity. They provide ongoing assistance for application users, including troubleshooting problems and resolving issues.

Applications support analysts typically have a bachelor’s degree in a computer science field, or a technical degree/certification combined with equivalent professional experience. They often will have previously worked in tech support, as an applications specialist, or in another related role. These roles require expertise in installing, implementing, and troubleshooting software applications. These analysts must have excellent communication and customer support skills.

Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

Applications Support Analyst Salaries

Average Base Pay

$64,280 /yr
Same as national average
Not including cash compensation
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$47K
Median: $64K
$88K
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Glassdoor Estimated Salary

Applications Support Analyst Career Path

Learn how to become an Applications Support Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Applications Support Analyst Insights

Read what Applications Support Analyst professionals have to say about their job experiences and view top companies for this career.
Evolent HealthEvolent Health
Configuration Analyst
May 6, 2020

“Some really good people work here and try to do their best to succeed but get pushed down.”

SchoolGridSchoolGrid
Support Assistant
Nov. 3, 2021

“Everyone really pulls together in order to achieve objectives and deliver amazing support to clients and customers.”

City of TorontoCity of Toronto
Support Assistant
Aug. 7, 2019

“I hear the benefits are great but I’m not yet eligible so can’t comment on that.”

ClassLinkClassLink
Applications Support Analyst
Feb. 4, 2021

“Staff refuse to teach you because they don’t want you to have a higher ticket count than them.”

Journal TechnologiesJournal Technologies
Configuration Analyst
Nov. 7, 2021

“Most people however are really nice and easy to work with.”

Insight GlobalInsight Global
Configuration Analyst
Oct. 11, 2021

“Flexible and decent pay.”

SiemensSiemens
IT Applications Support
Aug. 19, 2021

“I was able to easily do this internship and go to school at the same time.”

Pansoft TechnologiesPansoft Technologies
Oracle Applications Technical Trainee
Nov. 7, 2019

“Awesome place to work and great co”

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Applications Support Analyst Interviews

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Applications Support Analyst jobs