With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.
Paychex is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our training and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine's "100 Best Companies to Work For" list seven times since 2002. We provide an atmosphere that fosters a healthy work life balance, and our comprehensive benefits package provides health care, retirement planning, education assistance, and much more. Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keys all payroll-related data necessary to process and meet appointment schedules. Provides quality client service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems. Maintains client files to ensure efficient operation and improved client service. Researches and resolves client and system problems to ensure accurate payroll reports and tax returns. Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image. May participate in conducting branch training sessions to empower and develop employees. Continues self-study modules to become a senior payroll specialist.
A minimum of 3 years of office experience with a proven facility in data entry, customer service, and problem resolution is required. Consideration may be given to a candidate with a degree in lieu of experience. The capability to perform, understand and explain payroll and tax computations to clients is required. Competency includes, but is not limited to, successful completion of job dependant exams as deemed appropriate during training period(s).