hmv

  www.hmvgroup.com
  www.hmvgroup.com

hmv Reviews

Updated 25 November, 2014
Updated 25 November, 2014
29 Reviews
3.1
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
hmv CEO Trevor Moore
Trevor Moore
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Toronto, ON
    Current Employee - Key Holder in Toronto, ON

    I have been working at hmv part-time (more than 3 years)

    Pros

    Great people, my love for music was supported, great customers, passion for what I sold

    Cons

    No room for advancement. I was with the company for 3 years, and was sent to help run other stores. I was constantly give hope that I would advance, but nothing ever came up.

    Advice to ManagementAdvice

    District Managers, Regional Managers, HO staff - Treat your store staff better. Dont take them for granted. A little encouragement goes a long way.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Montreal, QC
    Former Employee - Customer Service Representative in Montreal, QC

    I worked at hmv part-time (more than 3 years)

    Pros

    people, some of the discounts

    Cons

    never got shifts, schedules too variable and not consistent

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Constant Tasking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON
    Former Employee - Assistant Manager in Toronto, ON

    I worked at hmv full-time (more than an year)

    Pros

    Product you are selling is something people are interested in so it makes for great conversations with customers.

    Cons

    Constant tasking makes it difficult to focus on customer service, even though that is what you will be challenged on as a manager.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Interesting

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv

    Pros

    Very very very nice music.

    Cons

    Other employees were sometimes unhelpful.

  6.  

    Nightmarish void where souls were sold for company profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at hmv

    Pros

    you met awesome people (both other employees that you worked with and the occasional famous person), the discount was alright

    Cons

    corporate office down to managers were incredibly pushy with sales and would write you up for not up-selling products at cash, the stores are always a mess, the overhead radio plays all of twenty songs over and over again until you've gone crazy, the customers are rude, the backrooms are chaotic and dangerously messy, hard to take time off, hours are always being cut, no benefits for a full year (even if you are full time)

    Advice to ManagementAdvice

    stop treating your employees like garbage - brand loyalty is not established with pushy sales people that are constantly terrified that they'll lose their jobs for not selling enough product

    Doesn't Recommend
    Disapproves of CEO
  7.  

    not good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Assistant in Toronto, ON
    Former Employee - Sales Assistant in Toronto, ON

    I worked at hmv

    Pros

    There' access to great music, movies, cd, dvd, blu-rays, just about anyting you want ot watch or listen to you can find it at hmv

    Cons

    they don't really treat their employees that well, and there isn't really any room for improvement or any place to move up to

    Advice to ManagementAdvice

    you guys should make employee communication more easy and foster that kind of relationship instead of just bashing everyone around

    Doesn't Recommend
    Disapproves of CEO
  8.  

    very fun but forget about advancing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales in Toronto, ON
    Current Employee - Sales in Toronto, ON

    I have been working at hmv

    Pros

    -very friendly people
    -discount (supplier cost, items become very cheap)
    -flexible when asking for days off
    -flexible around your availability
    -managers become your friends

    Cons

    -lack of appreciation from managers
    -favouritism
    -can get very boring on most night shifts

    Advice to ManagementAdvice

    Appreciate ALL your workers.

    Recommends
    Approves of CEO
  9.  

    Good job, crazy hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Supervisor in Toronto, ON
    Current Employee - Store Supervisor in Toronto, ON

    I have been working at hmv

    Pros

    Good Benefits
    Good discounts
    Opportunity for advancement
    Up to date with music, movies & other entertainment
    Get to sell great music to the masses

    Cons

    Long hours
    Monthly set-ups of restocking/changing sale sections
    Constant moving/price changing/re-merchandising of product
    Endless promotions to memorize sale procedures for
    Working Christmas Eve, New Years Eve, Boxing Day, all at unreasonable hours of the morning/night

    Advice to ManagementAdvice

    I am a leader and it's hard work to try and keep up with all the bullcrap that is HMV. A leader has to be very much dedicated to this company and all the work that surrounds selling cds/dvd's and whatever else. It's nuts i tells ya.

    Approves of CEO
  10.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Stock Clerk in Pickering, ON
    Former Employee - Stock Clerk in Pickering, ON

    I worked at hmv

    Pros

    It's a comfortable pace, you get to work around a music minded environment, helping people find the newest Celine Dion album is ultra rewarding.

    Cons

    Minimum wage jobs suck. You are in a busy mall over the holidays earning only enough money to get yourself home on the bus and if lucky a meal while you are there.

    Advice to ManagementAdvice

    Keep on doing what you do... taking advantage of consumers with your overpriced, outdated technology.

    Disapproves of CEO
  11.  

    Facing the music...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Temp
    Former Employee - Seasonal Temp

    I worked at hmv full-time (less than an year)

    Pros

    Getting to listen to new music
    Friendly team of colleagues
    Had a rota system so got to mix tasks up a bit
    Lenient with piercings and weird hair colours
    Watching the managers sweat when the CEO turned up for a visit.

    Good hours for a temporary contract
    Discount despite being a temp.

    Cons

    Worked at a Pop-up store, was told we would get 60p above minimum wage during interview, then we were texted later that it was in fact minimum wage.

    Thought working in HMV would be dynamic and interesting, but turned out to be a soulless profit making exercise. Maybe I've been watching the movie 'Empire Records' too much.

    Took the fun out of customer service and retail by treating customers like gods.

    Some of the tasks we were told to were a bit silly.
    (1) Stand at the entrance and hand out offer leaflets, of which customers would pick up then discard in various places around the store, e.g inside DVD cases.
    (2) Walk around the store in a clockwise fashion and approaching customers and asking if they need any help, while your colleague would do the same, so you would end up annoying customers twice. Also to hand out more leaflets.
    (3) The mentioned walk was briefly updated with the most ridiculous thing ever. We had to selotape DVD's together like you would be holding a spread deck of cards, and you would hold this in 1 hand while offering assistance. Bizarre marketing ploy.

    We were also told despite being on a 6 week contract, that there would be possibilities for career opportunities at the closest permanent store, but we were told strictly no positions will be available by other management. Very confusing.

    Oh and the pink Tshirt. Not so good for guys

    Advice to ManagementAdvice

    Better pay and don't bend the truth about permanent opportunities.

    Recommends
    Neutral Outlook

Work at hmv? Share Your Experiences

hmv

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.