Zep Reviews

Updated 11 September, 2014
Updated 11 September, 2014
50 Reviews
2.2
50 Reviews
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Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
21 Ratings

Review Highlights

Pros
  • Good people who care about what they do (in 5 reviews)

  • Smart colleagues, autonomous work life, great products (in 4 reviews)


Cons
  • Benefits for sales reps are very basic (in 7 reviews)

  • Inside Sales team is still fairly new (in 3 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    They have been confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Zep full-time

    Pros

    Products are rock solid, people are great calibre (nice) If you are looking to start your own business and have that mentality then this may be good for you or if you are starting your career and can give 3 years as a stepping stone, otherwise run the other way. More frustrating than anything else.

    Cons

    Motto of the company really is Zep pays Zep first. Good for the shareholders but as you go along they don't make the best decisions and don't really value people as partners. They are used to having tenured people who have been with the company and so if you are new...it's like learning in braille. It is slowly changing but they have wasted good talent and lost people who could have really contributed to company. It's been a gong show. They may be getting it now. Not sure for sales unless you concentrate in vehicle or food sales if there is a worthwhile career. If you are looking for a company with a strong culture - this isn't it. Very hands off - other than selling product they don't do much.

    Advice to ManagementAdvice

    Pay what you need to - to put in place management in each region with experience. Sales reps without leadership are not very engaged and customers don't win in a commission for the money only environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    It was a good company once upon a time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Montreal, QC
    Former Employee - Sales Representative in Montreal, QC

    I worked at Zep full-time (more than 10 years)

    Pros

    Great products. Support people are good and want to help. Diverse customer base. You can learn alot.

    Cons

    Poor leadership or support for high selling reps. Commission structure has not improved for the better. Non-responsive senior management. Looks like Zep will be going retail.

    Advice to ManagementAdvice

    Empower you district manager's to make decisions that allow them to empower their people. Stop managing the company with fear. Stop treating Canada market like the US market.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    over worked and stressed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chemical Sales in Calgary, AB
    Former Employee - Chemical Sales in Calgary, AB

    I worked at Zep full-time (more than an year)

    Pros

    good people overall and good products

    Cons

    management is unresponsive to customer and sales complaints
    corporate is more concerned about themselves and their bonus through cutting sales pay structure and bonus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Painful - company in chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Calgary, AB
    Former Employee - Sales in Calgary, AB

    I worked at Zep full-time (more than 3 years)

    Pros

    excellent products
    people are nice
    Might be good opportunity only if people come from industry and have years to invest.
    Good stepping stone

    Cons

    lack of direction for sales people
    learn on your own
    poor morale of sales people
    lack of support locally
    too may obstacles for new people to make a living like long time employees do
    sales has to compete with retail big box who are selling products in canada
    US treats Canada like the US

    Advice to ManagementAdvice

    Hire leaders who can lead and let them do it

    Doesn't Recommend
    Negative Outlook
  6.  

    Flexible Schedule, little support for outside sales reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Dallas, TX (US)
    Current Employee - Sales Representative in Dallas, TX (US)

    I have been working at Zep full-time (more than 8 years)

    Pros

    Commission can be very good for amount of work.
    Flexible schedule is great for family time.
    Many products are superior to the competitors

    Cons

    Difficult to find information for "unusual" sales.
    Marketing tokens, mileage, prepaid shipping all come 100% from sales rep's commission.
    Products have a high sales cost, compared to other companies.
    Shipping costs to customers are high.
    Outside sales reps compete with competitors, Zep's other brands in Home Depot/Lowes, etc., inside sales reps, other outside sales reps.
    Must generate all of own leads. No way to know if a customer is buying Zep, unless you contact them directly. Often wastes time.
    National contracts are not updated on Intranet system.

    Advice to ManagementAdvice

    Improve intranet system. Communicate and email sales promos through that in a single file type. Updated information, national contracts, sales promos, etc. in a single place and similar format would improve communications with outside sales reps.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    This company uses very antiquated processes and technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (more than 5 years)

    Pros

    The only PRO is that their company offices are all small, old-fashioned work environments where co-workers and management are very personable among each other.

    Cons

    The downside of working for ZEP is that unless you relocate to their Corp Headquarters in Atlanta, it will be very difficult to advance within the company. The regional offices are stagnant and the company does not invest in training employees outside of Atlanta --they simply learn as they go. Also the aged infrastructure has too many Execs and not enough middle-management to cover the accountability of day-to-day operations and performance. Most departments are '1 man shows' with behind-the-times software and technology. Therefore, employees often become frustrated after their 1st year once realizing that there is no guidance/mentorship available for individual development. There is no employee rewards or recognition for performance other than sales reps meeting quotas so employee morale is typically high.

    Advice to ManagementAdvice

    1 - ZEP should consider hiring more mid-level managers who will motivate, take interest, and engage with the employees. Good managers know that happy people make productive people. Placing effective managers who can identify strengths accordingly will make a great impact...there were lots of employees in position strictly because of their tenure. Skills definitely not a factor at most locations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Structure has spiraled downhill for last ten years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outsides Sales Representative
    Current Employee - Outsides Sales Representative

    I have been working at Zep full-time (more than 10 years)

    Pros

    Spend very little time actually working as some business built years ago has maintained loyalty. Provides supplemental income.

    Cons

    Couldn't possibly survive on just this income. Benefits for sales reps are very basic. There is no teamwork or comraderie. Usually feel like the company is working against you.

    Advice to ManagementAdvice

    They should look back at how things were run when Harry Mazur was in charge. Everyone loved working for Zep then.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit
    Former Employee - Credit

    I worked at Zep full-time (more than 5 years)

    Pros

    not a bad place to work in the beginning

    Cons

    unrealistic goals on all level of accounts receivable making the group more collectors than account managers
    Cliquish management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Going downhill rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in DeSoto, TX (US)
    Current Employee - Anonymous Employee in DeSoto, TX (US)

    I have been working at Zep full-time (more than an year)

    Pros

    It's a paycheck. I've had worse jobs, but I've also had better. Hours are reasonable and run 6-2:30pm so you miss out on the crazy Dallas rush hour traffic. Benefits are decent once corporate makes up their mind whether or not they want to hire you (6 months to more than a year).

    Cons

    Management doesn't give a damn about anything besides covering their own butts when they mess up. No one takes responsibility for their own actions, including the CEO, so all meetings turn into blame games where nothing of worth gets done. Headquarters in Atlanta doesn't like to stoop down and communicate any information to other plants and acts like any question about processes or clarification is a complete and utter waste of their time. Corporate refuses to spend money investing in any other location other than Atlanta so the rest of the plants have been forced to meet ridiculously high standards set by Atlanta (that they don't even follow themselves; they've gotten in trouble with the EPA several times). If you're a woman, DO NOT work in production. This is a blatantly sexist company with very few women anywhere, and the male employees love to make comments about nagging, psychotic, useless womenfolk who just get in the way. Complaints to HR go nowhere; the complainant is accused of starting the harassment in the first place. No room for advancement at Zep either.

    Advice to ManagementAdvice

    Stop the "Do as I say, not as I do" attitude. Quit treating your employees as stupid children that need to be supervised at all times and get upset when employees lie about what's actually going on in the company when every "state of the company" address is a bunch of lies about how great everything is going. We're not stupid; business has dropped severely in the past year due to overall incompetence. The pervasive "It's not my fault" attitude is turning the whole company apathetic and looking to bail at the first chance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Management Consulting firms ex-employees give you this?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsides Sales Representative in Birmingham, AL (US)
    Former Employee - Outsides Sales Representative in Birmingham, AL (US)

    I worked at Zep full-time (more than 8 years)

    Pros

    Once an historic firm. Wonderful pdts. Nice lab personnel.

    Cons

    Biggest issue this firm, like so many have had happened to them, is hiring debunked former Management Consulting industry people. They are clueless in actually running a business. Oh they're ok at their old employer?, but transferring their talents to the real world is near impossible. Lie to employees. Horrendous inflated shipping charges to clients and Zep's own sales force. From distributors, warehouse member types, inside sales and dumping your own different sales brands reps into an actual Zep Rep's territory are morally deflating - as in the "throw it against the wall" syndrome. All the top tier management cares about is what's in my pocket, after the reps have an actual blood-letting among themselves -> mgm't cares zilch about who is left standing in a territory, I want mine. All this stems from the top jocks knowing next to nothing about literal sales.

    Advice to ManagementAdvice

    Extremely poor at the very top then the poor filters down and eventually ALL employees know cut throat force reductions occur, simply because bosses could only sell themselves to Directors, et al to get their positions - they cannot sell ice in the summertime. It does no good to advise mgm't of anything. Directors and stakeholders look at bottom lines and they run the roost. Such a shame the careers mgm't causes employees to shed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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