Zep Reviews

Updated 25 August, 2014
Updated 25 August, 2014
48 Reviews

2.5
48 Reviews
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Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
21 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    They have been confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Zep full-time

    Pros

    Products are rock solid, people are great calibre (nice) If you are looking to start your own business and have that mentality then this may be good for you or if you are starting your career and can give 3 years as a stepping stone, otherwise run the other way. More frustrating than anything else.

    Cons

    Motto of the company really is Zep pays Zep first. Good for the shareholders but as you go along they don't make the best decisions and don't really value people as partners. They are used to having tenured people who have been with the company and so if you are new...it's like learning in braille. It is slowly changing but they have wasted good talent and lost people who could have really contributed to company. It's been a gong show. They may be getting it now. Not sure for sales unless you concentrate in vehicle or food sales if there is a worthwhile career. If you are looking for a company with a strong culture - this isn't it. Very hands off - other than selling product they don't do much.

    Advice to ManagementAdvice

    Pay what you need to - to put in place management in each region with experience. Sales reps without leadership are not very engaged and customers don't win in a commission for the money only environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    It was a good company once upon a time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Montreal, QC
    Former Employee - Sales Representative in Montreal, QC

    I worked at Zep full-time for more than 10 years

    Pros

    Great products. Support people are good and want to help. Diverse customer base. You can learn alot.

    Cons

    Poor leadership or support for high selling reps. Commission structure has not improved for the better. Non-responsive senior management. Looks like Zep will be going retail.

    Advice to ManagementAdvice

    Empower you district manager's to make decisions that allow them to empower their people. Stop managing the company with fear. Stop treating Canada market like the US market.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    over worked and stressed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chemical Sales  in  Calgary, AB
    Former Employee - Chemical Sales in Calgary, AB

    I worked at Zep full-time for more than a year

    Pros

    good people overall and good products

    Cons

    management is unresponsive to customer and sales complaints
    corporate is more concerned about themselves and their bonus through cutting sales pay structure and bonus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Painful - company in chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Calgary, AB
    Former Employee - Sales in Calgary, AB

    I worked at Zep full-time for more than 3 years

    Pros

    excellent products
    people are nice
    Might be good opportunity only if people come from industry and have years to invest.
    Good stepping stone

    Cons

    lack of direction for sales people
    learn on your own
    poor morale of sales people
    lack of support locally
    too may obstacles for new people to make a living like long time employees do
    sales has to compete with retail big box who are selling products in canada
    US treats Canada like the US

    Advice to ManagementAdvice

    Hire leaders who can lead and let them do it

    Doesn't Recommend
    Negative Outlook
  6.  

    Structure has spiraled downhill for last ten years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outsides Sales Representative
    Current Employee - Outsides Sales Representative

    I have been working at Zep full-time for more than 10 years

    Pros

    Spend very little time actually working as some business built years ago has maintained loyalty. Provides supplemental income.

    Cons

    Couldn't possibly survive on just this income. Benefits for sales reps are very basic. There is no teamwork or comraderie. Usually feel like the company is working against you.

    Advice to ManagementAdvice

    They should look back at how things were run when Harry Mazur was in charge. Everyone loved working for Zep then.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit
    Former Employee - Credit

    I worked at Zep full-time for more than 5 years

    Pros

    not a bad place to work in the beginning

    Cons

    unrealistic goals on all level of accounts receivable making the group more collectors than account managers
    Cliquish management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Going downhill rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  DeSoto, TX (US)
    Current Employee - Anonymous Employee in DeSoto, TX (US)

    I have been working at Zep full-time for more than a year

    Pros

    It's a paycheck. I've had worse jobs, but I've also had better. Hours are reasonable and run 6-2:30pm so you miss out on the crazy Dallas rush hour traffic. Benefits are decent once corporate makes up their mind whether or not they want to hire you (6 months to more than a year).

    Cons

    Management doesn't give a damn about anything besides covering their own butts when they mess up. No one takes responsibility for their own actions, including the CEO, so all meetings turn into blame games where nothing of worth gets done. Headquarters in Atlanta doesn't like to stoop down and communicate any information to other plants and acts like any question about processes or clarification is a complete and utter waste of their time. Corporate refuses to spend money investing in any other location other than Atlanta so the rest of the plants have been forced to meet ridiculously high standards set by Atlanta (that they don't even follow themselves; they've gotten in trouble with the EPA several times). If you're a woman, DO NOT work in production. This is a blatantly sexist company with very few women anywhere, and the male employees love to make comments about nagging, psychotic, useless womenfolk who just get in the way. Complaints to HR go nowhere; the complainant is accused of starting the harassment in the first place. No room for advancement at Zep either.

    Advice to ManagementAdvice

    Stop the "Do as I say, not as I do" attitude. Quit treating your employees as stupid children that need to be supervised at all times and get upset when employees lie about what's actually going on in the company when every "state of the company" address is a bunch of lies about how great everything is going. We're not stupid; business has dropped severely in the past year due to overall incompetence. The pervasive "It's not my fault" attitude is turning the whole company apathetic and looking to bail at the first chance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Management Consulting firms ex-employees give you this?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsides Sales Representative  in  Birmingham, AL (US)
    Former Employee - Outsides Sales Representative in Birmingham, AL (US)

    I worked at Zep full-time for more than 8 years

    Pros

    Once an historic firm. Wonderful pdts. Nice lab personnel.

    Cons

    Biggest issue this firm, like so many have had happened to them, is hiring debunked former Management Consulting industry people. They are clueless in actually running a business. Oh they're ok at their old employer?, but transferring their talents to the real world is near impossible. Lie to employees. Horrendous inflated shipping charges to clients and Zep's own sales force. From distributors, warehouse member types, inside sales and dumping your own different sales brands reps into an actual Zep Rep's territory are morally deflating - as in the "throw it against the wall" syndrome. All the top tier management cares about is what's in my pocket, after the reps have an actual blood-letting among themselves -> mgm't cares zilch about who is left standing in a territory, I want mine. All this stems from the top jocks knowing next to nothing about literal sales.

    Advice to ManagementAdvice

    Extremely poor at the very top then the poor filters down and eventually ALL employees know cut throat force reductions occur, simply because bosses could only sell themselves to Directors, et al to get their positions - they cannot sell ice in the summertime. It does no good to advise mgm't of anything. Directors and stakeholders look at bottom lines and they run the roost. Such a shame the careers mgm't causes employees to shed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Professional environment with potential for advancement especially in Atlanta

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Zep full-time for more than 10 years

    Pros

    Fair pay, good communication with mgmt, team approach at all levels, advancement opportunities in Atlanta especially and if willing to relocate. Unlimited potential in sales

    Cons

    It is difficult for sales reps without a book of business to make it at Zep on the pay structure unless their is strong spouse support while a rep builds his/her business.

    Advice to ManagementAdvice

    A more structured sales rep training program would be helpful. There is not enough criteria used in hiring new reps. It seems as though the process is to throw as many people against the wall and see what sticks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    A difficult place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at Zep full-time for more than 5 years

    Pros

    Proud history of success, challenges that provide great opportunities to learn, and recognized products

    Cons

    some people make it very difficult to get things done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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