Zep

www.zepinc.com

Zep Reviews

Updated 15 January, 2015
Updated 15 January, 2015
54 Reviews
2.4
54 Reviews
Rating Trends

Recommend to a friend
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Zep Chairman, President, and CEO John K. Morgan
John K. Morgan
21 Ratings

Review Highlights

Pros
  • Good people who care about what they do (in 5 reviews)

  • Smart colleagues, autonomous work life, great products (in 4 reviews)


Cons
  • Benefits for sales reps are very basic (in 7 reviews)

  • Inside Sales team is still fairly new (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    They have been confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Zep full-time

    Pros

    Products are rock solid, people are great calibre (nice) If you are looking to start your own business and have that mentality then this may be good for you or if you are starting your career and can give 3 years as a stepping stone, otherwise run the other way. More frustrating than anything else.

    Cons

    Motto of the company really is Zep pays Zep first. Good for the shareholders but as you go along they don't make the best decisions and don't really value people as partners. They are used to having tenured people who have been with the company and so if you are new...it's like learning in braille. It is slowly changing but they have wasted good talent and lost people who could have really contributed to company. It's been a gong show. They may be getting it now. Not sure for sales unless you concentrate in vehicle or food sales if there is a worthwhile career. If you are looking for a company with a strong culture - this isn't it. Very hands off - other than selling product they don't do much.

    Advice to ManagementAdvice

    Pay what you need to - to put in place management in each region with experience. Sales reps without leadership are not very engaged and customers don't win in a commission for the money only environment.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    It was a good company once upon a time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Montreal, QC
    Former Employee - Sales Representative in Montreal, QC

    I worked at Zep full-time (more than 10 years)

    Pros

    Great products. Support people are good and want to help. Diverse customer base. You can learn alot.

    Cons

    Poor leadership or support for high selling reps. Commission structure has not improved for the better. Non-responsive senior management. Looks like Zep will be going retail.

    Advice to ManagementAdvice

    Empower you district manager's to make decisions that allow them to empower their people. Stop managing the company with fear. Stop treating Canada market like the US market.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    over worked and stressed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chemical Sales in Calgary, AB
    Former Employee - Chemical Sales in Calgary, AB

    I worked at Zep full-time (more than a year)

    Pros

    good people overall and good products

    Cons

    management is unresponsive to customer and sales complaints
    corporate is more concerned about themselves and their bonus through cutting sales pay structure and bonus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Painful - company in chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Calgary, AB
    Former Employee - Sales in Calgary, AB

    I worked at Zep full-time (more than 3 years)

    Pros

    excellent products
    people are nice
    Might be good opportunity only if people come from industry and have years to invest.
    Good stepping stone

    Cons

    lack of direction for sales people
    learn on your own
    poor morale of sales people
    lack of support locally
    too may obstacles for new people to make a living like long time employees do
    sales has to compete with retail big box who are selling products in canada
    US treats Canada like the US

    Advice to ManagementAdvice

    Hire leaders who can lead and let them do it

    Doesn't Recommend
    Negative Outlook
  6.  

    Was much better in the 80's and 90's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsides Sales Representative in Denver, CO (US)
    Former Employee - Outsides Sales Representative in Denver, CO (US)

    I worked at Zep full-time (more than 10 years)

    Pros

    I started in 1985 unlimited earning potential. Built a good business. Under that president you were valued and excited about the company and your future. People looked at a Zep Rep as a professional. As a partner with their business. Not just a commodity broker, like they are trying to be now.

    Cons

    In the early 2000 the higher ups wanted to get rid on the sales people that built the ZEP name.
    When they went to shareholders customers and sales force were not as valuable.
    Between inside sales lying to my customers to get orders and all the box stores selling ZEP the writing was on the wall for many of us. So I took my 20 plus years direct sales experience and am working for a company with values that values me.

    Advice to ManagementAdvice

    My boss was finally fire a year after I transferred because of his lying to me and customers.
    When you get complaints follow up on them. The customers pay the bills don't be so distant from them and your sales force..

    Neutral Outlook
    No opinion of CEO
  7.  

    Great Products, Slow to Develop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (more than 10 years)

    Pros

    Great product line and R&D

    Cons

    antiquated go to market strategy

    Advice to ManagementAdvice

    Hire more sales managers/ sales reps. Stick to a consistent, progressive plan.

  8.  

    Company has some Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zep full-time (less than a year)

    Pros

    The chemicals the offer are good quality.

    Cons

    Poor Sales Support, Weak Marketing. Virtually no training or on boarding for new employees. No lead generation or territory protection for reps.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great people. Poorly company strategy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing in Atlanta, GA (US)
    Current Employee - Product Marketing in Atlanta, GA (US)

    I have been working at Zep full-time (more than a year)

    Pros

    Zep is a very laid back, casual work environment. It is a relatively flat organization so you don't experience as much "politics" as you would in larger organization. It's fairly easy to get exposure to leadership and hands on experience. If you're looking for a great work environment and a lot of autonomy, then this would a good company to explore.

    Cons

    Many people leave within 2 years because there is no real career path within many of the departments. Additionally, the company strategy is not very well defined, so if you're looking for a very stable/traditional organization with clear career development/training this wouldn't necessairly be a good fit.

    Advice to ManagementAdvice

    Set a clear company strategy. There is too much channel conflict. Also, there isn't a well defined career path - there is little to no incentitive to progress within your role.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Flexible Schedule, little support for outside sales reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Dallas, TX (US)
    Current Employee - Sales Representative in Dallas, TX (US)

    I have been working at Zep full-time (more than 8 years)

    Pros

    Commission can be very good for amount of work.
    Flexible schedule is great for family time.
    Many products are superior to the competitors

    Cons

    Difficult to find information for "unusual" sales.
    Marketing tokens, mileage, prepaid shipping all come 100% from sales rep's commission.
    Products have a high sales cost, compared to other companies.
    Shipping costs to customers are high.
    Outside sales reps compete with competitors, Zep's other brands in Home Depot/Lowes, etc., inside sales reps, other outside sales reps.
    Must generate all of own leads. No way to know if a customer is buying Zep, unless you contact them directly. Often wastes time.
    National contracts are not updated on Intranet system.

    Advice to ManagementAdvice

    Improve intranet system. Communicate and email sales promos through that in a single file type. Updated information, national contracts, sales promos, etc. in a single place and similar format would improve communications with outside sales reps.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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