Zara
2.8 of 5 273 reviews
www.zara.com Arteixo, Spain 5000+ Employees

Zara Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.8 273 reviews

                             

58% Approve of the CEO

Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera

Pablo Isla Álvarez de Tejera

(104 ratings)

40% of employees recommend this company to a friend
273 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "good pay and bonus every month dependent on how the company does"
    in 13 reviews
  • "Employees dynamic was very positive to the work environment"
    in 11 reviews
Cons:
  • "Long hours - You do at least 5- 60 hours a week"
    in 19 reviews
  • "Employee discount is basically nonexistent (covers tax percentage)"
    in 19 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Comp & Benefits
         
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  • No Opinion of CEO

 

Hard work and fast paced environment

Sales Associate (Former Employee)
Montreal, QC

I worked at Zara full-time for less than a year

Pros-fun staff
-learn a lot
-nice clothes

Cons-stressful, especially when understaffed, you're expected to do the work of 2 people.
-discount is terrible

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It was great but also physically demanding. You carry boxes everyday. But if you love clothes, it is okay to work

Sales Associate (Former Employee)
Calgary, AB

I worked at Zara full-time for less than a year

ProsCo-workers were great.
It is nice to have a great opportunity to grow inside. (promotion)
I love clothes there, so could have fun working
You don't need to be very competitive. there is no such commission for individuals

ConsIt was hard to carry all the boxes of the clothes(super heavy)
15%discounts. it's a little cheap.
Customers somethings gave you hard time, complaining about the service.

Advice to Senior Managementpay more attention to the floor not on the paper.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • No Opinion of CEO

 

Terrible

Sales Associate (Former Employee)
Toronto, ON

I worked at Zara part-time for less than a year

Pros- Quality clothes
- Have to wear a standard uniform so there is no need to think of an outfit to wear

Cons- Uncooperative management, extremely rude
- Long hours, ridiculous amount of responsibilities only to be compensated with low wages

Advice to Senior ManagementBe a better role model for sales associates by providing a courteous, positive-filled environment. Does not matter how fast-paced and competitive the retail environment is, it is unacceptable to put on negative pressure onto your sales associates. It does NOT in anyway help them perform to the best of their abilities.

And for the amount of responsibilities a sales associate has, the pay should be much higher.

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  • Culture & Values
         
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The company culture isn't great, nor are the employee benefits.

Sales Associate (Former Employee)
Vancouver, BC

I worked at Zara full-time for less than a year

ProsThe clothes are nice. Work life balance was never an issue because it was a sales role. There's opportunities to move around within the store.

ConsThe team is cliquey and there was lots of backstabbing at the store I used to work. They do not prioritize customer service. The stock organization system was pretty hectic.

Advice to Senior ManagementListen and look out for your employees.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Experience

Store Manager (Current Employee)
Montreal, QC

I have been working at Zara full-time for more than 5 years

ProsMultitasking, fast paced enviroment, international experience

ConsSchedules, amount of work to be acomplish

Advice to Senior ManagementKeep the good work

Yes, I would recommend this company to a friend

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Hard work but great co-workers, friendly environment

Sales Associate (Current Employee)
Toronto, ON

I have been working at Zara part-time for less than a year

Prosco-workers are fun, caring and friendly.
managers really care for their staff and give constructive feedback.

Consdealing with ridiculous customers but I guess that is to be expected for a retail job
Can be pretty stressful

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Sales Associate

Sales Associate (Former Employee)
Vancouver, BC

I worked at Zara part-time for less than a year

ProsProvided solid sales training and product knowledge training to sales associate.

ConsPay was low for the amount of work. Scheduling was often very inconsistent with more hours during school season so it was hard to keep up

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sales

Anonymous Employee (Current Employee)

I have been working at Zara

Prosgreat team and great company

Conssuper busy during weekend and sales period

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1 person found this helpful  

Horrible Management, Good Sales team, Extremely Demanding Job

Sales Associate (Current Employee)
Ottawa, ON

I have been working at Zara part-time for less than a year

Pros-Good relationships with co-workers
-exposed to the latest styles trends

Cons1. Minimum wage pay with commissions

2. Definitely OVERWORKS employees: during store opening, there were 2 instances where girls fainted in the store during the 12 hour work shifts that everyone had. The store's temperature was unbearably hot and the music was blasting too loud (for 12 hours straight during 3 days). HR handled the situation and claimed that the girl just needed to "eat"...

3. Some Managers and "Responsibles" are extremely inadequate in terms of customer service and also in the way that employees are treated (managers are often times rude and inconsiderate)

4. The bag check policy: all employees are checked by managers every time they leave/enter the store for theft and loss prevention purposes... Sometimes employees will have to wait/waste 10 minutes of their break time just to wait/find a manager to perform a bag check. Many instances where managers would make employees open all the pockets in all the bags and on coats to check, some like to pull your bag and touch your bag while checking, extremely rude and unprofessional when done in front a line-up of customers.

Advice to Senior Management1. Management needs to delegate more responsibility to Sales Associate/cashier (examples: cashiers have to page managers every time when a customer wants to do a return/exchange/etc...to get an inspection)

2. Management needs to do less talking amongst each other, save the chit-chat for the break room, especially when the store is busy.

3. Please hire more adequate store responsibles and managers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sales associate

Sales Associate (Current Employee)
Ottawa, ON

I have been working at Zara full-time for less than a year

ProsNewly opened store with an awesome men's department team. Overall morale of team is very positive. Given the opportunity to explore roles with an opportunity for growth. Everyone is on the same page when it comes down to standards. Managers have made it very welcoming and are extremely good at what they do. Awesome products and a great work environment.

ConsHave to wait three months before getting discount card. Other than that, no real complaints.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Zara reviews and ratings - including employee satisfaction and approval ratings for Zara CEO Pablo Isla Álvarez de Tejera. All 273 reviews are posted anonymously by Zara employees.