Zara

  www.zara.com
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Zara Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

2.9 317 reviews

55% Approve of the CEO

Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera

Pablo Isla Álvarez de Tejera

(119 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does(in 18 reviews)

  • Employees dynamic was very positive to the work environment(in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform(in 23 reviews)

  • Rude customers, high turn over rate, 15% discount(in 23 reviews)

317 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Fast paced enviroment

    Sales Associate (Former Employee) Toronto, ON

    ProsYou learn a lot about the trends and what not in fashion world. Great morning meetings that all everyone to get to know each other and more information about the products.

    ConsTraining needs to be a little more in depth. Compensation should be higher for the amount of work that is done. Managers need to be a little more supportive and encouraging when receiving shipment and filing in stock rooms. Head office only communicates to managers and merchandisers when they should really be also thanking the rest of the staff.

    Advice to Senior ManagementOrganize more staff on the floor when training new employees so that they can get a full and detailed training shift.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    You learn how to be efficient on your own.

    Sales Associate (Former Employee) Vancouver, BC

    ProsThey teach you great work ethics. They make you know the value of hard work. It's a team effort to reach quota so you don't have to hound down customers like you're competing with your co-workers. They provide you with a suit, and they set a hygiene standard so you learn to be clean at work. They have an excellent management system compared to other major retailers. They rarely mess up your scheduling, and there are forms that you can fill to officially request days off. There's 2 weeks vacation pay per yr.

    ConsThey make you work very hard sometimes. Depending on the store, most stock rooms are the dustiest places I've ever been. They don't schedule enough staff on the floor during busy days that it almost becomes impossible to keep up with your responsibilities. Sometimes they make you focus on maintaining the floor and keeping things in order that customers get neglected. There were definitely a lot of customer complaints because of this problem.

    Advice to Senior ManagementTraining has to be done by actually showing the new hire how to do things. You can't train someone by giving them a pamphlet with a list of instructions saying what to do on the job - It's a waste of time. Schedule more people on the floor during busy days. The %15 off is relatively a small discount compared to other retailers; it might be better to increase the discount to give employees an incentive to work harder. Get good cleaners to dust the stock rooms ! Don't get lazy cleaners !

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hard work and fast paced environment

    Sales Associate (Former Employee) Montreal, QC

    Pros-fun staff
    -learn a lot
    -nice clothes

    Cons-stressful, especially when understaffed, you're expected to do the work of 2 people.
    -discount is terrible

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible policies

    Sales Associate (Former Employee) Vancouver, BC

    ProsOverall work environment is engaging, and provides full exposure to almost all current fashion trends; it is very easy to get job at the company, plus the learning curve is pretty smooth; employee discount.

    ConsRidiculous management, as store managers have absolutely no power over anything (including everyone else in the store) and all decisions, which are always anything but right, are made by head office. If store sales will start to drop, they will cut employees hours, which leads to sales associates being unable to provide good customer services and tend to store issues properly as there is not enough people. This also leads to further reducing of sales, and employees will get even less hours and this circle could not be broken. Necessity to wait three months until you can get your employee discount and uniform. Career opportunities and capabilities for growth are rather low. Colleagues are not pleasant to work with, but this depends on the store.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was great but also physically demanding. You carry boxes everyday. But if you love clothes, it is okay to work

    Sales Associate (Former Employee) Calgary, AB

    ProsCo-workers were great.
    It is nice to have a great opportunity to grow inside. (promotion)
    I love clothes there, so could have fun working
    You don't need to be very competitive. there is no such commission for individuals

    ConsIt was hard to carry all the boxes of the clothes(super heavy)
    15%discounts. it's a little cheap.
    Customers somethings gave you hard time, complaining about the service.

    Advice to Senior Managementpay more attention to the floor not on the paper.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • No Opinion of CEO

     

    Terrible

    Sales Associate (Former Employee) Toronto, ON

    Pros- Quality clothes
    - Have to wear a standard uniform so there is no need to think of an outfit to wear

    Cons- Uncooperative management, extremely rude
    - Long hours, ridiculous amount of responsibilities only to be compensated with low wages

    Advice to Senior ManagementBe a better role model for sales associates by providing a courteous, positive-filled environment. Does not matter how fast-paced and competitive the retail environment is, it is unacceptable to put on negative pressure onto your sales associates. It does NOT in anyway help them perform to the best of their abilities.

    And for the amount of responsibilities a sales associate has, the pay should be much higher.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The company culture isn't great, nor are the employee benefits.

    Sales Associate (Former Employee) Vancouver, BC

    ProsThe clothes are nice. Work life balance was never an issue because it was a sales role. There's opportunities to move around within the store.

    ConsThe team is cliquey and there was lots of backstabbing at the store I used to work. They do not prioritize customer service. The stock organization system was pretty hectic.

    Advice to Senior ManagementListen and look out for your employees.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Experience

    Store Manager (Current Employee) Montreal, QC

    ProsMultitasking, fast paced enviroment, international experience

    ConsSchedules, amount of work to be acomplish

    Advice to Senior ManagementKeep the good work

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Senior Management

     

    Hard work but great co-workers, friendly environment

    Sales Associate (Current Employee) Toronto, ON

    Prosco-workers are fun, caring and friendly.
    managers really care for their staff and give constructive feedback.

    Consdealing with ridiculous customers but I guess that is to be expected for a retail job
    Can be pretty stressful

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Sales Associate

    Sales Associate (Former Employee) Vancouver, BC

    ProsProvided solid sales training and product knowledge training to sales associate.

    ConsPay was low for the amount of work. Scheduling was often very inconsistent with more hours during school season so it was hard to keep up

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