Zara Reviews

Updated 28 August, 2014
Updated 28 August, 2014
341 Reviews

2.9
341 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
130 Ratings

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does (in 18 reviews)

  • Employees dynamic was very positive to the work environment (in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 23 reviews)

  • Rude customers, high turn over rate, 15% discount (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Zara part-time for more than a year

    Pros

    Great Company, Flexibility, Uniforms(therefore, no need to purchase clothes), great co-workers - during the time i worked there I seen many employees get promoted, therefore, much room for advancement

    Cons

    hard work! especially during sale and holiday season, Expected to move like lightening.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Worst retailer to work at

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Zara part-time for more than 3 years

    Pros

    Flexible schedule. Cute clothes (overpriced though)

    Cons

    Insanely poor management. No support from managers or head office. They don't even train you (just give a small pamphlet describing the company and a few policies)...throw new hires into closing shifts and way too many hours a week they can handle when they're just starting out. The stock room is HORRENDOUS because nobody wants to work on it. Not to mention how many safety violations there are (eg. Putting sharp objects on the top shelves is NOT a good idea). They always make you stay 10 minutes extra without even asking if it's okay with you...and expect you to sign out for the time you were supposed to originally be off!!! Always hiring new managers ..and these decisions are horrible b/c these managers suck at their job and just backstabbing sales associates to make themselves look good. They put you in the fitting room pretty much your entire shift...and if you call in cuz you're not feeling well they make a huge deal and demand a doctors note because they're quote "understaffed & need you to support the team"...you're understaffed because you don't schedule enough people duh! Oh and they expect one person to do the job of 3 ppl....and pay you only $10.50/hour for that....AND NO RAISES UNLESS YOU DECIDE TO BECOME A MANAGER (and even their pay sucks hence why so many of them get fed up & quit). And even if you step down from your position (eg. Stock responsible) they will continue to zone you in that work area and expect you to still maintain it! Quitting Zara was the best decision of my life!

    Advice to ManagementAdvice

    Take care of your employees.. Respect them or else the company's customer service will go downhill way more than it already has. Increase the pay so there is SOME benefit of working there. Stop hiring idiots & stop violating so many policies. People do not go to work to get harassed by the under qualified & cliquey managers you guys hire.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Fast paced enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at Zara full-time for more than a year

    Pros

    You learn a lot about the trends and what not in fashion world. Great morning meetings that all everyone to get to know each other and more information about the products.

    Cons

    Training needs to be a little more in depth. Compensation should be higher for the amount of work that is done. Managers need to be a little more supportive and encouraging when receiving shipment and filing in stock rooms. Head office only communicates to managers and merchandisers when they should really be also thanking the rest of the staff.

    Advice to ManagementAdvice

    Organize more staff on the floor when training new employees so that they can get a full and detailed training shift.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    You learn how to be efficient on your own.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Zara part-time for more than a year

    Pros

    They teach you great work ethics. They make you know the value of hard work. It's a team effort to reach quota so you don't have to hound down customers like you're competing with your co-workers. They provide you with a suit, and they set a hygiene standard so you learn to be clean at work. They have an excellent management system compared to other major retailers. They rarely mess up your scheduling, and there are forms that you can fill to officially request days off. There's 2 weeks vacation pay per yr.

    Cons

    They make you work very hard sometimes. Depending on the store, most stock rooms are the dustiest places I've ever been. They don't schedule enough staff on the floor during busy days that it almost becomes impossible to keep up with your responsibilities. Sometimes they make you focus on maintaining the floor and keeping things in order that customers get neglected. There were definitely a lot of customer complaints because of this problem.

    Advice to ManagementAdvice

    Training has to be done by actually showing the new hire how to do things. You can't train someone by giving them a pamphlet with a list of instructions saying what to do on the job - It's a waste of time. Schedule more people on the floor during busy days. The %15 off is relatively a small discount compared to other retailers; it might be better to increase the discount to give employees an incentive to work harder. Get good cleaners to dust the stock rooms ! Don't get lazy cleaners !

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Hard work and fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Montreal, QC
    Former Employee - Sales Associate in Montreal, QC

    I worked at Zara full-time for less than a year

    Pros

    -fun staff
    -learn a lot
    -nice clothes

    Cons

    -stressful, especially when understaffed, you're expected to do the work of 2 people.
    -discount is terrible

    No opinion of CEO
  7.  

    Horrible policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Zara full-time for less than a year

    Pros

    Overall work environment is engaging, and provides full exposure to almost all current fashion trends; it is very easy to get job at the company, plus the learning curve is pretty smooth; employee discount.

    Cons

    Ridiculous management, as store managers have absolutely no power over anything (including everyone else in the store) and all decisions, which are always anything but right, are made by head office. If store sales will start to drop, they will cut employees hours, which leads to sales associates being unable to provide good customer services and tend to store issues properly as there is not enough people. This also leads to further reducing of sales, and employees will get even less hours and this circle could not be broken. Necessity to wait three months until you can get your employee discount and uniform. Career opportunities and capabilities for growth are rather low. Colleagues are not pleasant to work with, but this depends on the store.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    It was great but also physically demanding. You carry boxes everyday. But if you love clothes, it is okay to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Calgary, AB
    Former Employee - Sales Associate in Calgary, AB

    I worked at Zara full-time for less than a year

    Pros

    Co-workers were great.
    It is nice to have a great opportunity to grow inside. (promotion)
    I love clothes there, so could have fun working
    You don't need to be very competitive. there is no such commission for individuals

    Cons

    It was hard to carry all the boxes of the clothes(super heavy)
    15%discounts. it's a little cheap.
    Customers somethings gave you hard time, complaining about the service.

    Advice to ManagementAdvice

    pay more attention to the floor not on the paper.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Terrible

    Former Employee - Sales Associate  in  Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at Zara part-time for less than a year

    Pros

    - Quality clothes
    - Have to wear a standard uniform so there is no need to think of an outfit to wear

    Cons

    - Uncooperative management, extremely rude
    - Long hours, ridiculous amount of responsibilities only to be compensated with low wages

    Advice to ManagementAdvice

    Be a better role model for sales associates by providing a courteous, positive-filled environment. Does not matter how fast-paced and competitive the retail environment is, it is unacceptable to put on negative pressure onto your sales associates. It does NOT in anyway help them perform to the best of their abilities.

    And for the amount of responsibilities a sales associate has, the pay should be much higher.

    No opinion of CEO
  10.  

    The company culture isn't great, nor are the employee benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Zara full-time for less than a year

    Pros

    The clothes are nice. Work life balance was never an issue because it was a sales role. There's opportunities to move around within the store.

    Cons

    The team is cliquey and there was lots of backstabbing at the store I used to work. They do not prioritize customer service. The stock organization system was pretty hectic.

    Advice to ManagementAdvice

    Listen and look out for your employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Montreal, QC
    Current Employee - Store Manager in Montreal, QC

    I have been working at Zara full-time for more than 5 years

    Pros

    Multitasking, fast paced enviroment, international experience

    Cons

    Schedules, amount of work to be acomplish

    Advice to ManagementAdvice

    Keep the good work

    Recommends
    Neutral Outlook
    Approves of CEO

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