Xerox Reviews

Updated 27 April, 2015
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  1. Helpful (1)

    Great, if I was a puppet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dartmouth, NS
    Former Employee - Customer Service Representative in Dartmouth, NS

    I worked at Xerox full-time (More than 5 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great learning experience for other jobs.
    Helped developed my personal development plan

    Cons

    No room for growth.
    Underpaid
    Lots of office politics
    Management put on a facade that everything is working and refuses to allow non puppets to speak to upper management

    Advice to Management

    To actually investigate the reason why a whole dept did a mass exodus, instead of doing a Green Belt project. Someone actually suggested doing one, and it was shot down because the manager knew what the cause was but did not it to be known it was their fault.

  2. Helpful (3)

    So glad I left!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solutions and Services Executive in Toronto, ON
    Former Employee - Solutions and Services Executive in Toronto, ON

    I worked at Xerox full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great camaraderie between colleagues and lots of social events to help people bond. Middle management shield employees from wrath of senior executives too far removed from the business.

    Cons

    Declining compensation year over year. In my third year they reduced my commissions by 40%. When you lose an account, they charge you the original commissions on the deal even if you didn't sign the original contract. They push employees to sell their most profitable products even when the solution isn't a good fit for the customer. They encourage reps to refinance existing leases into longer terms with less expensive equipment. This allows them to finance a new deal for a lower monthly payment but the customer pays interest on interest and employees are trained on how to disguise this!This is one of the least ethical companies I have ever encountered. Sales contests are geared towards upper management by making the targets impossible for sales reps but all senior management is able to attend.

    Advice to Management

    Stop thinking about the 30 day plan and start doing what's right for the customer. Pay competitive wages and stop penalizing sales reps when they lose deals as a result of the competition's better products.

  3. Good company but with bad local management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ottawa, ON
    Current Employee - Customer Service Representative in Ottawa, ON

    I have been working at Xerox full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great support( for a CSE), decent salaries, nice products.

    Cons

    Frozen salaries for years, weak local management.

    Advice to Management

    Local management needs to be more supervised.

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  5. Helpful (2)

    Long downhill slide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Western Bay, NL
    Current Employee - Customer Service Representative in Western Bay, NL

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fairly stable job. No downsizing for a few years.

    Cons

    Company attitude towards customers and employees. No salary increases for years, even though the company makes billions of dollars every year. Benefits were cut and we will loose our pensions in 2014. Atmosphere is horrible. Middle management is untrained in people management. We thought a co-worker was about to commit suicide and all management did was force him to sign a letter saying he wouldn't.

    Advice to Management

    Quit coming up with these bonus schemes and pay your people what they are really worth, before the good ones leave for companies that will appreciate how valuable they are. Mandy, lip service only lasts so long when not backed up by actions. A lot of lip service, NOTHING ELSE! These scams are designed so only certain people can participate, the rest have to "fudge" their numbers or get nothing. Nice plan. Does Xerox management have any idea what disillusioned employees cost the company every day? I don't think so.

  6. Great environment and company to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Xerox full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great team work, leadership from management, many united way activities and days of sharing to take part in.

    Cons

    Salary could be a bit better, raises do not happen as frequently as they should (yearly)

  7. Fantastic Colleagues, ok work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Xerox full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    For the most part colleagues are great people with great attitudes. There were some good benefits available (health, pension, matching rrsp).

    Cons

    There is little to no room for advancement, just a series of lateral moves available. This is a technology company that doesn't believe in utilizing technology (ie work remotely/from home). Experience outside Xerox isn't considered relevant.

    Advice to Management

    Mandatory 'fun' time is not useful to the bottom line and creates employee resentment.

  8. Xerox cares about money not people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GDC Representative in Saint John, NB
    Current Employee - GDC Representative in Saint John, NB

    I have been working at Xerox full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Low Call Volume (sometimes)
    Keep your desk.

    Cons

    Next to impossible work expectations (80 accounts for about 12 people)
    Low pay
    Very low morale
    Never hire (been contract for 3 years)
    Even when you are promoted you stay contract
    No Seniority
    Systems NEVER work
    Work almost all holidays
    huge turn over rate and constantly changing mangers, teams and accounts.

    Advice to Management

    Better processes better systems, worry less about trivial things like breaks.

  9. Good job for professional growth if you're just starting out as a graduate.

    Former Employee - Process Operator in Mississauga, ON
    Former Employee - Process Operator in Mississauga, ON

    I worked at Xerox full-time (More than 8 years)

    Pros

    -Job is multi-facited so you won't get bored immediately.
    -Ability to participate in professional development programs.
    -Overall a positive work environment

    Cons

    -Hard to move up, unless someone leaves or is re-assigned somewhere else.
    -Depending on the task, it can get a little monotous.

  10. Helpful (2)

    Superb front line employees, terrible middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in London, ON
    Current Employee - Technician in London, ON

    I have been working at Xerox full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Has been a great place to work for many years.
    Interesting work, focus on the customer by the front line employees is second to none.

    Cons

    Benefits and salaries being eroded rapidly. Harassment and bullying by middle management is rampant. Middle management has a level of disdain for the customer service organisation that is palpable. Targets and responsibilities are assigned that are quite out of the control of the employees. No trust either way.

    Advice to Management

    Stop lurching from one inane "get rich quick" scheme to another. Treat the core employees with an appropriate level of respect and reign in the secretive, scheming middle managers who are building silos of incompetence around themselves.

  11. Helpful (1)

    Nice place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Toronto, ON
    Former Employee - Business Analyst in Toronto, ON

    I worked at Xerox full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company to get experience in. Xerox is a global company which gives someone the opportunity to learn a lot due to its big size.

    Cons

    I had limited career opportunities due to me being in a support role. I think you need to be very proactive and prepared to make sure that your career is progressing.

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