Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated 18 December, 2014
Updated 18 December, 2014
1,953 Reviews
2.4
1,953 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,029 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Superb front line employees, terrible middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in London, ON
    Current Employee - Technician in London, ON

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Has been a great place to work for many years.
    Interesting work, focus on the customer by the front line employees is second to none.

    Cons

    Benefits and salaries being eroded rapidly. Harassment and bullying by middle management is rampant. Middle management has a level of disdain for the customer service organisation that is palpable. Targets and responsibilities are assigned that are quite out of the control of the employees. No trust either way.

    Advice to ManagementAdvice

    Stop lurching from one inane "get rich quick" scheme to another. Treat the core employees with an appropriate level of respect and reign in the secretive, scheming middle managers who are building silos of incompetence around themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Nice place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Toronto, ON
    Former Employee - Business Analyst in Toronto, ON

    I worked at Xerox full-time (more than 5 years)

    Pros

    Great company to get experience in. Xerox is a global company which gives someone the opportunity to learn a lot due to its big size.

    Cons

    I had limited career opportunities due to me being in a support role. I think you need to be very proactive and prepared to make sure that your career is progressing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Direct Management? AWESOME! Senior Management? Not so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Solutions Analyst in Saint John, NB
    Current Employee - Remote Solutions Analyst in Saint John, NB

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Good benefits, great people to work with, flexible schedule.

    Cons

    No raise in years, Front support is off-shored and have no idea how to do their jobs nor how to communicate with our customers effectively.

    Advice to ManagementAdvice

    Start cutting in the right places. Cutting the heart of the business in engineering, field service and outsourcing to idiots that have no idea how to communicate with the Western countries are really ticking our customers off. Saving the almighty dollar to represent revenue growth does not represent success. Keeping our customers happy does.

    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    A race to stay ahead of acquisition costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Xerox

    Pros

    great people and interesting problem sets

    Cons

    no salary increases, rolled back pension and VPs, Directors and newly hired employees all departing which clearly indicates something is amiss

    Advice to ManagementAdvice

    Do not use the word loyalty when describing relationship with employees.

    Doesn't Recommend
    Approves of CEO
  6. 2 people found this helpful  

    Xerox is a pretty good place to start your sales career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Solutions Specialist in Ottawa, ON
    Current Employee - Solutions Specialist in Ottawa, ON

    I have been working at Xerox

    Pros

    great training, good opportunities however depending on how high you want to go, moving your whole life around and putting work first will eventually be a priority. not too much internal politics which is nice.

    Cons

    great training, good opportunities however depending on how high you want to go, moving your whole life around and putting work first will eventually be a priority.

    Advice to ManagementAdvice

    If the directions are coming downstream from head office then management really needs to reflect that in their words in and deed.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    good in beginning, many changes has reduced opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive in Toronto, ON
    Former Employee - Sales Executive in Toronto, ON

    I worked at Xerox

    Pros

    training and experience. exposure to complex sales

    Cons

    very political
    have to play the game
    bonuses, salary, recognition all declining each year while responsibilities and budgets go up

    Advice to ManagementAdvice

    think/plan beyond 30 days. Incent good people to stay and grow to become leaders

    Doesn't Recommend
    Disapproves of CEO
  8. 3 people found this helpful  

    Great learning experience, job challenges you to learn quickly and strengthen skills. (multitask & problem solving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Fulfillment Analyst in Toronto, ON
    Current Employee - Fulfillment Analyst in Toronto, ON

    I have been working at Xerox

    Pros

    - Great starting salary
    - people are friendly

    Cons

    - Management does a terrible job to motivate employees
    - MUST stay in position for 2 years before any type of promotion
    - Cant get a decent paying position unless you do sales
    - Management does not listen to their employees
    - Unfair promotions (people who are less deserving than you tend to get the jobs)
    - Unattractive working environment

    Advice to ManagementAdvice

    Listen to your employees, speak to your employees before a big decision is made, work on treating each employee with the same amount of respect and recognition.

    Doesn't Recommend
    No opinion of CEO
  9. 2 people found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Manager in Toronto, ON
    Former Employee - Sales Manager in Toronto, ON

    I worked at Xerox

    Pros

    Pay for performance and opportunity for growth

    Cons

    Micro Management, Boys club, inexperienced managers

    Advice to ManagementAdvice

    Leverage outside management consultants..

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    good experience, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager in Scarborough, ON
    Current Employee - Account Manager in Scarborough, ON

    I have been working at Xerox

    Pros

    experience, good mid level management, good people to work with, managers help advance your career and give time off for interviews

    Cons

    compensation, upper level management struggle to create a vision for the company

    Approves of CEO
  11. 1 person found this helpful  

    Mandatory-optional is a common theme.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Development Specialist - Inside Sales in Saint John, NB
    Former Employee - Business Development Specialist - Inside Sales in Saint John, NB

    I worked at Xerox

    Pros

    Great benefits and positive for fostering a good work-life balance, and the Day of Sharing, during which every employee receives a paid day off to volunteer within the community, is fantastic.

    Cons

    They treat employees like children. Think "optional" easter-egg hunts during peak times when you could be doing actual work and speaking to customers. Non-participation is frowned upon.

    Advice to ManagementAdvice

    Stop micromanaging. Yes, your formula of x calls for x prospects for x sales works, but we have our own appointments and prospects to follow up with. Our days are more dynamic than your formula and we can't match it day after day.

    No opinion of CEO

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