Xerox Reviews

Updated 30 August, 2014
Updated 30 August, 2014
1,710 Reviews

2.5
1,710 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
916 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mississauga, ON
    Current Employee - Anonymous Employee in Mississauga, ON

    I have been working at Xerox

    Pros

    Free copy paper and colour printing at the office.

    Cons

    High barriers to entry, poor culture, highly competitive, highest paid positions still predominantly male, an atmoshere of arrogance.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    When I started out 5 years ago the pay was good - now it is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Halifax, NS
    Current Employee - Anonymous Employee in Halifax, NS

    I have been working at Xerox

    Pros

    training in sales field is excellent as well as training on product. benefits are ok. other employees are fun to work with

    Cons

    Pay has steadily decreased as well as benefits over the last 3 years. Managers do not receive enough training and are not evaluated well.

    Advice to ManagementAdvice

    start paying people according to the amount of work done - not by how many committes they are on would be the best advice I can give.

    Doesn't Recommend
  3. 2 people found this helpful  

    Like a child's day care centre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive  in  Vancouver, BC
    Former Employee - Sales Executive in Vancouver, BC

    I worked at Xerox

    Pros

    The customers were convinced Xerox was the best option in many cases. The products were superior to that of the most formidable competitor. Good training---if you don't mind being assimilated

    Cons

    Sincere lack of connection and respect for their sales people. My manager was trained to never be satisfied with results even at high level performances. Didn't spend time getting to 'best' out of the individual through education and reinforcement, rather, broad-stroke management and daily business reviews to micromanage ALL activities. Comments like "When I tell you to do something I EXPECT YOU TO DO IT" with a disregard for established strategy or daily plan.

    Advice to ManagementAdvice

    Upper Management: watch for rogue Sales Managers. Results are important; good reps are NOT expendable and know their jobs.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Xerox allowed me to perform high impact functions straight out of university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager- Agency  in  Toronto, ON
    Current Employee - Account Manager- Agency in Toronto, ON

    I have been working at Xerox

    Pros

    - hire entry level grads and give them opportunity to solicit and communicate with C-level contacts
    - world-renowned sales training program
    - constant learning with phenomenal resources available for your personal growth
    - work hard play hard environment
    - results oriented environment- allows motivated reps the ability to bolster their resume with achievements
    - strategic sale cycle support available at any time

    Cons

    - Agency pay structure is commission only- when starting out you have to be ready to be poor for a while
    - Micro-management is prevalent in the Agencies because they are essentially baby-sitting a bunch of recent grads
    - Structure designed for reps to pound the pavement, set meetings and bring in a manager to close the deal- Management needs to realize when a tenured rep has ownership of the sale cycle and respect the relationship that rep has built with the customer. Do not jeopardize the sale!
    - defining line needs to be drawn between the tenured Agency reps and the rookies.

    Advice to ManagementAdvice

    A wise sales executive once said to me that the most destructive thing to a sales person is a quota. If you must reach quota and you are below target, immediately you throw out relationships and begin to harass customers to get the sale. Management needs to stop enforcing this attitude as it is a quarterly business (not monthly). If the rep is doing everything properly he/she will be juggling numerous sale cycles and that low month will be followed by a gigantic month. The business world has changed dramatically and Management needs to catch up with the times- there is no such thing as a hard sell anymore, strict preparation and hard work wins the deal.

    Recommends
    No opinion of CEO
  6.  

    Unfair and discriminative environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Analyst  in  Vancouver, BC
    Former Employee - Analyst in Vancouver, BC

    I worked at Xerox

    Pros

    Xerox is a famous brand name

    Cons

    - Unfair and discriminative, If you know one of the managements you will get the promotion and rewards
    - No employee evaluation
    - Rewards just goes to favorite employees
    - Lack of Communication between management and employees

    Advice to ManagementAdvice

    - Communicate more defectively with employees
    - Evaluate managers

    Doesn't Recommend
    Approves of CEO
  7. 1 person found this helpful  

    Good learning environment, low paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Analyst  in  Toronto, ON
    Current Employee - Financial Analyst in Toronto, ON

    I have been working at Xerox

    Pros

    good team members
    good learning environment

    Cons

    poor benefit package
    low starting salaries
    no bonuses

    Advice to ManagementAdvice

    you need to have happy employees in order to do good in the long run :)

    No opinion of CEO
  8.  

    A very good training ground to allw someone to mive on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Account Manager  in  Toronto, ON
    Former Employee - Operations Account Manager in Toronto, ON

    I worked at Xerox

    Pros

    Lot's of training,great support for the position from colleagues.

    Cons

    No room for growth. This company tends to promote from outide the company.

    Advice to ManagementAdvice

    They need to take a hard look at their great staff they developing rather going outside.

    Recommends
  9.  

    Don't like being on the phone with customers, then don't take this one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Relations Specialist  in  Toronto, ON
    Former Employee - Customer Relations Specialist in Toronto, ON

    I worked at Xerox

    Pros

    Upper management and executives seem to be friendly and approachable.

    Cons

    Lower management, at the Toronto Admin. Centre micro-manage way too much.

    Approves of CEO
  10.  

    XRCC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mississauga, ON
    Current Employee - Anonymous Employee in Mississauga, ON

    I have been working at Xerox

    Pros

    Great people, great facilities, employee benefits. Cutting edge research. lots of room for growth.

    Cons

    no real bonus structure for researchers, not a very good monetary incentive to produce patents,

    Advice to ManagementAdvice

    management

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    promotions givent to specialist who do nothing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - SSE  in  Toronto, ON
    Former Employee - SSE in Toronto, ON

    I worked at Xerox

    Pros

    name brand
    big accounts
    decent pay
    good benefits
    flexible pay structure that you are able to choose

    Cons

    unfair promotions
    take your terriotry and give to someone else

    Advice to ManagementAdvice

    be fair and look at people beyond a number. Promotions should be based on capabilities and just because you can close a deal doesn't mean you are fit to lead people. management is a serious road and leaders should be able to lead by example. listen to your front line sales people for changes.

    No opinion of CEO

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