Xerox

www.xerox.com
Employer Engaged

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great environment and company to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Xerox full-time

    Pros

    great team work, leadership from management, many united way activities and days of sharing to take part in.

    Cons

    Salary could be a bit better, raises do not happen as frequently as they should (yearly)

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fantastic Colleagues, ok work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Xerox full-time (more than 5 years)

    Pros

    For the most part colleagues are great people with great attitudes. There were some good benefits available (health, pension, matching rrsp).

    Cons

    There is little to no room for advancement, just a series of lateral moves available. This is a technology company that doesn't believe in utilizing technology (ie work remotely/from home). Experience outside Xerox isn't considered relevant.

    Advice to ManagementAdvice

    Mandatory 'fun' time is not useful to the bottom line and creates employee resentment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Xerox cares about money not people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GDC Representative in Saint John, NB
    Current Employee - GDC Representative in Saint John, NB

    I have been working at Xerox full-time (more than 3 years)

    Pros

    Low Call Volume (sometimes)
    Keep your desk.

    Cons

    Next to impossible work expectations (80 accounts for about 12 people)
    Low pay
    Very low morale
    Never hire (been contract for 3 years)
    Even when you are promoted you stay contract
    No Seniority
    Systems NEVER work
    Work almost all holidays
    huge turn over rate and constantly changing mangers, teams and accounts.

    Advice to ManagementAdvice

    Better processes better systems, worry less about trivial things like breaks.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good job for professional growth if you're just starting out as a graduate.

    Former Employee - Process Operator in Mississauga, ON
    Former Employee - Process Operator in Mississauga, ON

    I worked at Xerox full-time (more than 8 years)

    Pros

    -Job is multi-facited so you won't get bored immediately.
    -Ability to participate in professional development programs.
    -Overall a positive work environment

    Cons

    -Hard to move up, unless someone leaves or is re-assigned somewhere else.
    -Depending on the task, it can get a little monotous.

  6. 2 people found this helpful  

    Superb front line employees, terrible middle management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in London, ON
    Current Employee - Technician in London, ON

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Has been a great place to work for many years.
    Interesting work, focus on the customer by the front line employees is second to none.

    Cons

    Benefits and salaries being eroded rapidly. Harassment and bullying by middle management is rampant. Middle management has a level of disdain for the customer service organisation that is palpable. Targets and responsibilities are assigned that are quite out of the control of the employees. No trust either way.

    Advice to ManagementAdvice

    Stop lurching from one inane "get rich quick" scheme to another. Treat the core employees with an appropriate level of respect and reign in the secretive, scheming middle managers who are building silos of incompetence around themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Nice place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Toronto, ON
    Former Employee - Business Analyst in Toronto, ON

    I worked at Xerox full-time (more than 5 years)

    Pros

    Great company to get experience in. Xerox is a global company which gives someone the opportunity to learn a lot due to its big size.

    Cons

    I had limited career opportunities due to me being in a support role. I think you need to be very proactive and prepared to make sure that your career is progressing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Direct Management? AWESOME! Senior Management? Not so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Solutions Analyst in Saint John, NB
    Current Employee - Remote Solutions Analyst in Saint John, NB

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Good benefits, great people to work with, flexible schedule.

    Cons

    No raise in years, Front support is off-shored and have no idea how to do their jobs nor how to communicate with our customers effectively.

    Advice to ManagementAdvice

    Start cutting in the right places. Cutting the heart of the business in engineering, field service and outsourcing to idiots that have no idea how to communicate with the Western countries are really ticking our customers off. Saving the almighty dollar to represent revenue growth does not represent success. Keeping our customers happy does.

    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    A race to stay ahead of acquisition costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Xerox

    Pros

    great people and interesting problem sets

    Cons

    no salary increases, rolled back pension and VPs, Directors and newly hired employees all departing which clearly indicates something is amiss

    Advice to ManagementAdvice

    Do not use the word loyalty when describing relationship with employees.

    Doesn't Recommend
    Approves of CEO
  10. 2 people found this helpful  

    Xerox is a pretty good place to start your sales career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Solutions Specialist in Ottawa, ON
    Current Employee - Solutions Specialist in Ottawa, ON

    I have been working at Xerox

    Pros

    great training, good opportunities however depending on how high you want to go, moving your whole life around and putting work first will eventually be a priority. not too much internal politics which is nice.

    Cons

    great training, good opportunities however depending on how high you want to go, moving your whole life around and putting work first will eventually be a priority.

    Advice to ManagementAdvice

    If the directions are coming downstream from head office then management really needs to reflect that in their words in and deed.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    good in beginning, many changes has reduced opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive in Toronto, ON
    Former Employee - Sales Executive in Toronto, ON

    I worked at Xerox

    Pros

    training and experience. exposure to complex sales

    Cons

    very political
    have to play the game
    bonuses, salary, recognition all declining each year while responsibilities and budgets go up

    Advice to ManagementAdvice

    think/plan beyond 30 days. Incent good people to stay and grow to become leaders

    Doesn't Recommend
    Disapproves of CEO

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.