Xerox

  www.xerox.com
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Xerox Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

2.6 1,606 reviews

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(861 ratings)

32% of employees recommend this company to a friend

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights
1,606 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Xerox allowed me to perform high impact functions straight out of university

    Account Manager- Agency (Current Employee) Toronto, ON

    Pros- hire entry level grads and give them opportunity to solicit and communicate with C-level contacts
    - world-renowned sales training program
    - constant learning with phenomenal resources available for your personal growth
    - work hard play hard environment
    - results oriented environment- allows motivated reps the ability to bolster their resume with achievements
    - strategic sale cycle support available at any time

    Cons- Agency pay structure is commission only- when starting out you have to be ready to be poor for a while
    - Micro-management is prevalent in the Agencies because they are essentially baby-sitting a bunch of recent grads
    - Structure designed for reps to pound the pavement, set meetings and bring in a manager to close the deal- Management needs to realize when a tenured rep has ownership of the sale cycle and respect the relationship that rep has built with the customer. Do not jeopardize the sale!
    - defining line needs to be drawn between the tenured Agency reps and the rookies.

    Advice to Senior ManagementA wise sales executive once said to me that the most destructive thing to a sales person is a quota. If you must reach quota and you are below target, immediately you throw out relationships and begin to harass customers to get the sale. Management needs to stop enforcing this attitude as it is a quarterly business (not monthly). If the rep is doing everything properly he/she will be juggling numerous sale cycles and that low month will be followed by a gigantic month. The business world has changed dramatically and Management needs to catch up with the times- there is no such thing as a hard sell anymore, strict preparation and hard work wins the deal.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Unfair and discriminative environment

    Analyst (Former Employee) Vancouver, BC

    ProsXerox is a famous brand name

    Cons- Unfair and discriminative, If you know one of the managements you will get the promotion and rewards
    - No employee evaluation
    - Rewards just goes to favorite employees
    - Lack of Communication between management and employees

    Advice to Senior Management- Communicate more defectively with employees
    - Evaluate managers

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good learning environment, low paid

    Financial Analyst (Current Employee) Toronto, ON

    Prosgood team members
    good learning environment

    Conspoor benefit package
    low starting salaries
    no bonuses

    Advice to Senior Managementyou need to have happy employees in order to do good in the long run :)

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A very good training ground to allw someone to mive on.

    Operations Account Manager (Former Employee) Toronto, ON

    ProsLot's of training,great support for the position from colleagues.

    ConsNo room for growth. This company tends to promote from outide the company.

    Advice to Senior ManagementThey need to take a hard look at their great staff they developing rather going outside.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Don't like being on the phone with customers, then don't take this one!

    Customer Relations Specialist (Former Employee) Toronto, ON

    ProsUpper management and executives seem to be friendly and approachable.

    ConsLower management, at the Toronto Admin. Centre micro-manage way too much.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    XRCC

    Anonymous Employee (Current Employee) Mississauga, ON

    ProsGreat people, great facilities, employee benefits. Cutting edge research. lots of room for growth.

    Consno real bonus structure for researchers, not a very good monetary incentive to produce patents,

    Advice to Senior Managementmanagement

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    promotions givent to specialist who do nothing!

    SSE (Former Employee) Toronto, ON

    Prosname brand
    big accounts
    decent pay
    good benefits
    flexible pay structure that you are able to choose

    Consunfair promotions
    take your terriotry and give to someone else

    Advice to Senior Managementbe fair and look at people beyond a number. Promotions should be based on capabilities and just because you can close a deal doesn't mean you are fit to lead people. management is a serious road and leaders should be able to lead by example. listen to your front line sales people for changes.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    USED to be a good place to work about 4-5 years ago, but no longer any future for the youth

    Associate Financial Analyst (Current Employee) Toronto, ON

    ProsRelatively small Head Office so there is a great deal of exposure to Senior Management. Many employees are seasoned veterans, very loyal & share information & knowledge with youth. Sales & senior level management has high compensation. Very diverse workforce. (Used to be) possible to work your way up from the bottom (if you are willing to stay 20+ years). Entry level position group used as future talent pool & boot camp only works with regular COMPENSATION & fair opportunities.

    ConsManagement is completely disconnected from employee growth & progress. There is literally no investment on retaining or growing talent in any other category other than sales or upper management levels (who are already well compensated). Pay for junior to senior analysts is low - & NOT competitive compared with similar roles in other industries. Senior Leadership Team is almost entirely from Sales background - Finance department voice is non-existent. Cuts to pay & hiring freeze during a relatively mild Canadian recession has severely demoralized youth & up & comers & attrition will be out of control in 2010.

    Advice to Senior ManagementBecome Xerox CANADA again - Disconnect from US model - Seems Big Brother makes all the decisions. Start by placing an experienced CANADIAN CEO - this company is NOT a Harvard Case Study project. Listen & Invest in the youth & invest in retaining talent at ALL levels not just sales - it is not working. Invest in new systems & technology or outsource admin & any highly manual work to streamline workforce & remove the old timers. Management describes Xerox as "great" and as being "proud" but as your employees they would say first say "used to be..."

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not happy working at this Company.

    Virtual Sales Executive (Former Employee) Dartmouth, NS

    ProsWell recognized brand and Good co-workers.

    ConsProduct more expensive therefore more difficult to sell.
    Limited support from management.

    Advice to Senior ManagementMake the targets more resonable to reach.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A little disarray

    Anonymous Employee (Former Employee) Toronto, ON

    ProsGood people. Work-life balance. If you are not the aggressive type, this one is for you.

    ConsNothing changes if nothing changes.

    Advice to Senior ManagementIncrease the IT budget and upgrade the system!

    No, I would not recommend this company to a friend

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