Xerox

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Xerox Reviews

Updated 19 August, 2014
Updated 19 August, 2014
1,685 Reviews

2.5
1,685 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
904 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Identity Struggle in HR Space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great potential, if company can commit to leveraging broad capabilities and show commitment to market. Leadership at the top (Ursula Burns) is excellent and motivational.

    Cons

    The many recent acquisitions have left Xerox a patch-work company, and the various areas are not all working together (nor even aware of each other). Especially the new areas that are traditional consulting areas are struggling to get management commitment in a low-cost structure mindset from other parts of the company. This is leading to challenges supporting clients the way that the clients expect, and to loss of clients, staff moral, revenue, etc.

    Advice to ManagementAdvice

    As Xerox re-defines itself following acquisition of ACS and Buck, it needs to commit time and money to re-establishing its identity in the market (and internally!), which is very confused by what Xerox can do.

    Negative Outlook
    Approves of CEO
  2.  

    Very low pay for a very demanding job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician

    Pros

    Job is not boring, colleagues are supportive, Xerox is a good brand and might look good on your resume.

    Cons

    Very low pay, they always hire people first as contractors and after two years if you are lucky you get hired permanently with no raise. Working as a contractor you have to use your own car and pay all your parking and other expenses out of your pocket and get reimbursed at the end of the month. Workforce is unmotivated and environment is very political. Every body is setting their goal for the minimum expectation.

    Advice to ManagementAdvice

    Compensate people fairly and manage for result not empty numbers.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Generally flexible hours if you communicate in advance
    Good work culture, people keep you informed and atmosphere is friendly
    Many people are willing to teach you if you are willing to learn and has a good balance between work and social activities

    Cons

    Do not see too much opportunity for advancement

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Going down hill faster than a bobsled team at the Olympics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSP  in  Calgary, AB
    Current Employee - CSP in Calgary, AB

    Pros

    Very little. The customer interaction is still the best part of the job , however when you no longer are able to meet the customers expectation it's hard to enjoy your day.

    Cons

    Constant wage cutting (pension non existent). The competitors starting wage is $5,000 more than our top scale in service. They treat their employees like second class people that should be happy they have a job. Not inspiring in the least. No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE. Perhaps its the few customers we have left.

    Advice to ManagementAdvice

    Too many bosses that have no idea what your people do each day. A scheme may look good on paper but XSAT is an unworkable system. Listen to your employees before you loose the rest of your customers. Employees have common sense a computer program does not. You do not value your employees and it shows!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Anticlimatic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Toronto, ON
    Current Employee - Sales Representative in Toronto, ON

    Pros

    Hard work pays off, great place to learn to sell, gain strong business acumen.

    Cons

    New senior management is too process oriented, unsophisticated and lacks the human element. They are oblivious to the harm they are doing on the overall culture and the long term negative effects this is having.

    Advice to ManagementAdvice

    Lower and Middle management just tell upper management what they want to hear and are experts at shifting the blame. Need to be open to challenge, constructive feedback and also foster a sense of accountability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    World class company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    Pros

    They do what they say everyday. Education is promoted and valued

    Cons

    vast number of positions and salaries

    Advice to ManagementAdvice

    Delivery of commitments is not as easy as selling them

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Too many chiefs, not enough front line techs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Brockville, ON
    Current Employee - Customer Service Representative in Brockville, ON

    Pros

    Still have a pension and dwindling benefits for now

    Cons

    Some of the upper management decisions

    Advice to ManagementAdvice

    Ask the front line workers, how the company can be improved

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Great company, unpredictable future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    Pros

    Fantastic brand and great sales training, excellent work culture. Highly independent workspace, opportunity to separate yourself from everyone else via hard work.

    Cons

    Future of the company and direction of management is highly volatile... how will Xerox stay modern? Due to the extremely competitive landscape, some scaling and changes are needed.

    Advice to ManagementAdvice

    Keep your talent... don't let them leave. Find your top performers through whatever means necessary and keep them happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I was happy to work there and was a very good learning experience under senior technicians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Programmer  in  Toronto, ON
    Former Employee - Material Programmer in Toronto, ON

    Pros

    Very technical, can achive satisfaction through outcome and a good place to work inorder learn under senior technician.

    Cons

    Constant bad business by mangement

    Advice to ManagementAdvice

    Please stop Hiring Nephews, uncles and relations for managerial positions, Needs professional, accountable and buisness worthy person.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great People, Great work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people working here, great work-life balance (depending on your department/manager), Mentorship Program

    Cons

    Salary increase program (aka cost of living increase) has been non-existent for the past several years

    Advice to ManagementAdvice

    Don't micro manage your employees! If you take the time to hire well, you should be able to trust the professionals you hire.

    Recommends
    Neutral Outlook
    Approves of CEO

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