Xerox Reviews

Updated 29 September, 2014
Updated 29 September, 2014
1,768 Reviews
2.4
1,768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
946 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 111 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 56 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 113 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSR  in  Kitchener, ON
    Current Employee - TSR in Kitchener, ON

    I have been working at Xerox full-time for more than 10 years

    Pros

    Colleagues and customers are all that keep me here.

    Cons

    No salary increases for a decade.
    Benefits are shrinking.
    Talented people are passed over for creepy "yes" men.
    When a well educated, business savvy individual is "leap-frogged" by an uneducated, uncouth, incompetent liar, you know the business is in trouble.
    Profligate waste is rampant, while the core front line employees are "nickel and dimed" to death.
    Unethical reporting and manipulation of numbers is causing untold damage.

    Advice to ManagementAdvice

    Stop the bullies, stop the harassment, treat people as people and fairly. Realise that people who say yes are no use to you, the people who ask the difficult questions are the ones you need.
    Following the current strategy is a "going out of business" model. Stop wasting money on endless meetings, lean six sigma projects and moral breaking schemes. Take a serious look at the ROI on these efforts and you will understand just how much damage is being done.

    Negative Outlook
    Disapproves of CEO
  2.  

    Many good years. Sad to leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Toronto, ON
    Former Employee - Senior Manager in Toronto, ON

    I worked at Xerox full-time for more than 10 years

    Pros

    Learned how to sell.
    Fun Reward and Recognition events which fostered good relationships with colleagues.
    Learned some good business skills and selling processes.
    Good training many years ago.

    Cons

    Bureaucracy. Process. Financial-driven people decisions.

    Advice to ManagementAdvice

    Listen to front line people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    An example of the clueless leading the blind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Line Support  in  Saint John, NB
    Current Employee - Second Line Support in Saint John, NB

    I have been working at Xerox full-time for more than 10 years

    Pros

    Depending on your manager it can be a great experience. For 10 of my 15 years in service and support it was wonderful. They cared about the employees and their families. It was a family first work second atmosphere with rewards and recognition.

    Cons

    However once the new CEO took over everything went downhill.

    There have not been raises since 2008. They blame "hard times" globally, yet they have the funds to purchase new companies, open new call centres, sponsor motorcycles and races. But the people who build this company from the ground up are left in the dust and told to reflect on how lucky they are to have a job. Certain managers and HR people are in high positions because of who they know, not because they have the skill set which is evident in meetings and discussions.

    It's a frustrating and disappointing thing to be reviewed by someone who has half of your intelligence and doesn't even understand the information he or she is sharing with you. This is how middle management at Xerox is.

    It's also hard walking into work everyday knowing that this could be your last day because Xerox is so keen on off-shoring.

    Advice to ManagementAdvice

    You need to release 60% of the middle managers from their jobs, as they are not fit for the job. The CEO needs to be replaced with someone who believes in core values of the employee, not the share holder. And you need to stop offshoring.

    Start thinking long term, and not short term. Small vision leads to smaller futures.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Identity Struggle in HR Space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time for more than a year

    Pros

    Great potential, if company can commit to leveraging broad capabilities and show commitment to market. Leadership at the top (Ursula Burns) is excellent and motivational.

    Cons

    The many recent acquisitions have left Xerox a patch-work company, and the various areas are not all working together (nor even aware of each other). Especially the new areas that are traditional consulting areas are struggling to get management commitment in a low-cost structure mindset from other parts of the company. This is leading to challenges supporting clients the way that the clients expect, and to loss of clients, staff moral, revenue, etc.

    Advice to ManagementAdvice

    As Xerox re-defines itself following acquisition of ACS and Buck, it needs to commit time and money to re-establishing its identity in the market (and internally!), which is very confused by what Xerox can do.

    Negative Outlook
    Approves of CEO
  6.  

    Very low pay for a very demanding job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician

    I have been working at Xerox full-time

    Pros

    Job is not boring, colleagues are supportive, Xerox is a good brand and might look good on your resume.

    Cons

    Very low pay, they always hire people first as contractors and after two years if you are lucky you get hired permanently with no raise. Working as a contractor you have to use your own car and pay all your parking and other expenses out of your pocket and get reimbursed at the end of the month. Workforce is unmotivated and environment is very political. Every body is setting their goal for the minimum expectation.

    Advice to ManagementAdvice

    Compensate people fairly and manage for result not empty numbers.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Going down hill faster than a bobsled team at the Olympics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSP  in  Calgary, AB
    Current Employee - CSP in Calgary, AB

    I have been working at Xerox full-time for more than 10 years

    Pros

    Very little. The customer interaction is still the best part of the job , however when you no longer are able to meet the customers expectation it's hard to enjoy your day.

    Cons

    Constant wage cutting (pension non existent). The competitors starting wage is $5,000 more than our top scale in service. They treat their employees like second class people that should be happy they have a job. Not inspiring in the least. No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE. Perhaps its the few customers we have left.

    Advice to ManagementAdvice

    Too many bosses that have no idea what your people do each day. A scheme may look good on paper but XSAT is an unworkable system. Listen to your employees before you loose the rest of your customers. Employees have common sense a computer program does not. You do not value your employees and it shows!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Anticlimatic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Toronto, ON
    Current Employee - Sales Representative in Toronto, ON

    I have been working at Xerox full-time for more than 8 years

    Pros

    Hard work pays off, great place to learn to sell, gain strong business acumen.

    Cons

    New senior management is too process oriented, unsophisticated and lacks the human element. They are oblivious to the harm they are doing on the overall culture and the long term negative effects this is having.

    Advice to ManagementAdvice

    Lower and Middle management just tell upper management what they want to hear and are experts at shifting the blame. Need to be open to challenge, constructive feedback and also foster a sense of accountability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox as an intern for less than a year

    Pros

    Generally flexible hours if you communicate in advance
    Good work culture, people keep you informed and atmosphere is friendly
    Many people are willing to teach you if you are willing to learn and has a good balance between work and social activities

    Cons

    Do not see too much opportunity for advancement

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    World class company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Xerox full-time for more than 8 years

    Pros

    They do what they say everyday. Education is promoted and valued

    Cons

    vast number of positions and salaries

    Advice to ManagementAdvice

    Delivery of commitments is not as easy as selling them

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great company, unpredictable future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Xerox full-time

    Pros

    Fantastic brand and great sales training, excellent work culture. Highly independent workspace, opportunity to separate yourself from everyone else via hard work.

    Cons

    Future of the company and direction of management is highly volatile... how will Xerox stay modern? Due to the extremely competitive landscape, some scaling and changes are needed.

    Advice to ManagementAdvice

    Keep your talent... don't let them leave. Find your top performers through whatever means necessary and keep them happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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