Xerox

www.xerox.com
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Xerox Reviews

Updated 5 March, 2015
Updated 5 March, 2015
2,163 Reviews
2.4
2,163 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,120 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company mature market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    great people
    Strong culture
    Brand rec

    Cons

    declining market
    limited mobility
    work life balance

    Advice to ManagementAdvice

    Time to rethink the culture

    Doesn't Recommend
    Negative Outlook
  2.  

    Glorified staffing agency with shrinking markets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Toronto, ON
    Current Employee - Manager in Toronto, ON

    I have been working at Xerox full-time (more than a year)

    Pros

    Good atmosphere/coworkers (if you're lucky). So much mediocrity in Services that it's easy to stand out.

    Cons

    Base pay 20-40% lower than equivalent positions at other companies, except for sales/execs. Absolutely unbelievable turnover rates - most employees are contractors/temps and treated like garbage - no benefits or sick days and can (and are) fired at will. Salaried positions are promised for years to people and never delivered, since there's been a semi official "hiring freeze" since 2009.

    Ideal candidate is an unemployed recent grad desperate for a job and a meaningless title and who will put up with enormous responsibilities for pennies on the dollar.

    Advice to ManagementAdvice

    Pay fair market wages, stop exploiting contractors, and promote high performers instead of freezing them in place. Stop complaining about personnel poaching if you don't want to do anything about it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good Entry Level Gig, No Room For Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Toronto, ON
    Former Employee - Customer Service Representative in Toronto, ON

    I worked at Xerox

    Pros

    OK entry level salary and benefits
    access to other forms of education

    Cons

    High turnover rate
    Constant wage and hiring freezes
    Required to stay in roles for a minimum of 18 months to 2 years
    Upper Management and C-Level suffers from one dimensional thinking

    Advice to ManagementAdvice

    Stop with the wage freezes, and locking employees into positions for a minimum of 2 years

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great people, poor treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Assistant in Oakville, ON
    Former Employee - Production Assistant in Oakville, ON

    I worked at Xerox

    Pros

    Great experience, free Lean Six Sigma training

    Cons

    superiors take credit for anything productive or good, while passing the blame for anything bad that happened, regardless of whether or not you even touched that project

    Advice to ManagementAdvice

    Learn to recognize employees properly, and act in a more professional manner.
    Raises and bonuses are something you may want to consider.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Challenging company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Advisor in Toronto, ON
    Former Employee - Document Advisor in Toronto, ON

    I worked at Xerox

    Pros

    Good staff, lots of on-line training.

    Cons

    No job security, management only focused on sales - not follow-up on contracts.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    company has changed for the worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in Halifax, NS
    Former Employee - Inside Sales Executive in Halifax, NS

    I worked at Xerox full-time (more than 5 years)

    Pros

    great training - 6 weeks initial on-board sales training, peak sales/product training sessions every month, quarterly product demo certifications required from employees
    good culture/values - when I first was hired there (2008) it was very good. Xerox would allow team events, fundraising events, work parties, etc...my last year there, the culture changed for the worse as many employees quit and team/company events were reduced.
    good benefits - when I was first hired, Xerox offered all full-time employees a pension plan. Now that no longer exists. Other benefits they offer are average (medical, dental, RRSP)

    Cons

    doesn't pay very well (low base pay and commission) - only received one raise while working there for almost 6 years, despite being one of the better performers there.
    not too many opportunities for advancement.
    Job security - the Xerox local centre basically restructured their entire inside sales force in 2013 and laid off most of their workforce.

    Advice to ManagementAdvice

    increase the base salary and/or compensation, focus on how to better develop employees for career advancement. Offer better job security.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Xerox as an intern (less than a year)

    Pros

    Friendly culture, pay is competitive, lateral opportunities

    Cons

    Slow moving, limited upward mobility

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    A good challenge\school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Montreal, QC
    Current Employee - Account Manager in Montreal, QC

    I have been working at Xerox full-time (less than a year)

    Pros

    Great Training, great team spirit. Fast paced environment.

    Cons

    Industrie in really bad shape. Competition everywhere and really cheap. Low pay for 50-60 hour a week (entry level job). Heavy bureaucracy.

    Advice to ManagementAdvice

    Cut down in bureaucraty instead of adding more task. Salesforce need to be on the field for as long as possible.

  10.  

    Challenging, demanding and satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager in Toronto, ON
    Former Employee - Regional Manager in Toronto, ON

    I worked at Xerox full-time (more than 5 years)

    Pros

    Compensation, office surroundings, benefits, training

    Cons

    Corporate values and, most importantly, corporate politics and ethics.

    Advice to ManagementAdvice

    Eliminate corporate politics and promote on the basis of talent and skills.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    senior customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Company vehicle, pension plan, good training facilities

    Cons

    no raise for the last 5 years

    Advice to ManagementAdvice

    singned my Union card last week,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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