Xerox Reviews

Updated 26 April, 2015
2321 reviews filtered by
  • Any Location
  • Any Job Title
2.4
2,321 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,172 Ratings

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)

Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Super friendly coworkers and very cool building

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Research Chemist in Mississauga, ON
    Current Contractor - Research Chemist in Mississauga, ON

    I have been working at Xerox as a contractor (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Private and large office, up to date with technology, exciting new projects, flexible hours and lots of tools provided for personal learning and advancement

    Cons

    Cafeteria food can be better

  2. Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Toronto, ON
    Current Contractor - Anonymous Contractor in Toronto, ON

    I have been working at Xerox as a contractor

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Great coworkers
    - Good company to have on your resume
    - Some flexibility to work from home depending on department

    Cons

    - Managers who micro-manage employees
    - Toxic corporate culture
    - New software coming in soon, and most employees are looking for a new job
    - Biggest con by far: all employees start on contract and have the "potential" to be converted to full time at any point. In reality, this usually only happens after 2 years of working here.

    Advice to Management

    Value your employees much more so they start to really enjoy the culture here. Let your employees manage their own schedules. Put people in management who are good people managers, not just good on paper or have been with Xerox the longest....

  3. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    good people, great support, good experience

    Cons

    low pay, high turnover, corporate environment, some back stabbing occurs, boys club at times

    Advice to Management

    increase salaries and you will keep employees

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Co-op Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great atmosphere, gained a lot of technical experience. Employees were nice and always willing to help. Pay was also good. Safety and employee satisfaction very important to the company.

    Cons

    Sometimes high pressure, otherwise great place to work.

  6. Glorified staffing agency with shrinking markets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Toronto, ON
    Current Employee - Manager in Toronto, ON

    I have been working at Xerox full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good atmosphere/coworkers (if you're lucky). So much mediocrity in Services that it's easy to stand out.

    Cons

    Base pay 20-40% lower than equivalent positions at other companies, except for sales/execs. Absolutely unbelievable turnover rates - most employees are contractors/temps and treated like garbage - no benefits or sick days and can (and are) fired at will. Salaried positions are promised for years to people and never delivered, since there's been a semi official "hiring freeze" since 2009.

    Ideal candidate is an unemployed recent grad desperate for a job and a meaningless title and who will put up with enormous responsibilities for pennies on the dollar.

    Advice to Management

    Pay fair market wages, stop exploiting contractors, and promote high performers instead of freezing them in place. Stop complaining about personnel poaching if you don't want to do anything about it.

  7. Good Entry Level Gig, No Room For Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Toronto, ON
    Former Employee - Customer Service Representative in Toronto, ON

    I worked at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    OK entry level salary and benefits
    access to other forms of education

    Cons

    High turnover rate
    Constant wage and hiring freezes
    Required to stay in roles for a minimum of 18 months to 2 years
    Upper Management and C-Level suffers from one dimensional thinking

    Advice to Management

    Stop with the wage freezes, and locking employees into positions for a minimum of 2 years

  8. Great people, poor treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Assistant in Oakville, ON
    Former Employee - Production Assistant in Oakville, ON

    I worked at Xerox

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great experience, free Lean Six Sigma training

    Cons

    superiors take credit for anything productive or good, while passing the blame for anything bad that happened, regardless of whether or not you even touched that project

    Advice to Management

    Learn to recognize employees properly, and act in a more professional manner.
    Raises and bonuses are something you may want to consider.

  9. Challenging company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Advisor in Toronto, ON
    Former Employee - Document Advisor in Toronto, ON

    I worked at Xerox

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good staff, lots of on-line training.

    Cons

    No job security, management only focused on sales - not follow-up on contracts.

  10. Great company mature market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    great people
    Strong culture
    Brand rec

    Cons

    declining market
    limited mobility
    work life balance

    Advice to Management

    Time to rethink the culture

  11. company has changed for the worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in Halifax, NS
    Former Employee - Inside Sales Executive in Halifax, NS

    I worked at Xerox full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great training - 6 weeks initial on-board sales training, peak sales/product training sessions every month, quarterly product demo certifications required from employees
    good culture/values - when I first was hired there (2008) it was very good. Xerox would allow team events, fundraising events, work parties, etc...my last year there, the culture changed for the worse as many employees quit and team/company events were reduced.
    good benefits - when I was first hired, Xerox offered all full-time employees a pension plan. Now that no longer exists. Other benefits they offer are average (medical, dental, RRSP)

    Cons

    doesn't pay very well (low base pay and commission) - only received one raise while working there for almost 6 years, despite being one of the better performers there.
    not too many opportunities for advancement.
    Job security - the Xerox local centre basically restructured their entire inside sales force in 2013 and laid off most of their workforce.

    Advice to Management

    increase the base salary and/or compensation, focus on how to better develop employees for career advancement. Offer better job security.

Work at Xerox? Share Your Experiences

Xerox

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.