Xerox

  www.xerox.com
  www.xerox.com

Xerox Reviews

Updated 26 November, 2014
Updated 26 November, 2014
1,916 Reviews
2.4
1,916 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,013 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 115 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 59 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 92 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company mature market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    great people
    Strong culture
    Brand rec

    Cons

    declining market
    limited mobility
    work life balance

    Advice to ManagementAdvice

    Time to rethink the culture

    Doesn't Recommend
    Negative Outlook
  2.  

    company has changed for the worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in Halifax, NS
    Former Employee - Inside Sales Executive in Halifax, NS

    I worked at Xerox full-time (more than 5 years)

    Pros

    great training - 6 weeks initial on-board sales training, peak sales/product training sessions every month, quarterly product demo certifications required from employees
    good culture/values - when I first was hired there (2008) it was very good. Xerox would allow team events, fundraising events, work parties, etc...my last year there, the culture changed for the worse as many employees quit and team/company events were reduced.
    good benefits - when I was first hired, Xerox offered all full-time employees a pension plan. Now that no longer exists. Other benefits they offer are average (medical, dental, RRSP)

    Cons

    doesn't pay very well (low base pay and commission) - only received one raise while working there for almost 6 years, despite being one of the better performers there.
    not too many opportunities for advancement.
    Job security - the Xerox local centre basically restructured their entire inside sales force in 2013 and laid off most of their workforce.

    Advice to ManagementAdvice

    increase the base salary and/or compensation, focus on how to better develop employees for career advancement. Offer better job security.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox as an intern (less than an year)

    Pros

    Friendly culture, pay is competitive, lateral opportunities

    Cons

    Slow moving, limited upward mobility

    Recommends
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    senior customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Company vehicle, pension plan, good training facilities

    Cons

    no raise for the last 5 years

    Advice to ManagementAdvice

    singned my Union card last week,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    A good challenge\school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Montreal, QC
    Current Employee - Account Manager in Montreal, QC

    I have been working at Xerox full-time (less than an year)

    Pros

    Great Training, great team spirit. Fast paced environment.

    Cons

    Industrie in really bad shape. Competition everywhere and really cheap. Low pay for 50-60 hour a week (entry level job). Heavy bureaucracy.

    Advice to ManagementAdvice

    Cut down in bureaucraty instead of adding more task. Salesforce need to be on the field for as long as possible.

  7.  

    Challenging, demanding and satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager in Toronto, ON
    Former Employee - Regional Manager in Toronto, ON

    I worked at Xerox full-time (more than 5 years)

    Pros

    Compensation, office surroundings, benefits, training

    Cons

    Corporate values and, most importantly, corporate politics and ethics.

    Advice to ManagementAdvice

    Eliminate corporate politics and promote on the basis of talent and skills.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    As a research scientist, very nice environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Assistant in Mississauga, ON
    Former Employee - Research Assistant in Mississauga, ON

    I worked at Xerox as an intern (less than an year)

    Pros

    Research center in Mississauga is very well equipped, lots of equipment and technicians to help with experiments. Opportunity to work on many different projects that can be very interesting

    Cons

    Sometimes heavy focus on quantity of patents produced over quality. Tendency to patent hundreds of different versions of the same idea. Company seems obsessed with employee diversity to an excessive level.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Fantastic sales training, uncertain future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Saint John, NB
    Former Employee - Sales Executive in Saint John, NB

    I worked at Xerox full-time (more than 8 years)

    Pros

    When paired with a competent trainer/mentor Xerox can be a source of tremendous training in sales and Sales Management Process.
    Much of what you learn with Xerox you can apply in future endeavours.

    Cons

    Unfortunately Xerox cannot define itself. Do they sell devices? Do they sell services?
    Xerox's big bet has been on services such as Managed Print Services and due to heavy layers of bureaucracy and middle managers whose job seems to be mostly justifying their title, the company can no longer execute and customers seem to be leaving en masse.

    Advice to ManagementAdvice

    Return to being a sales focused organization. Go for the win and reward true performers.
    Go back to doing what you used to do so well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Field Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician in Vancouver, BC
    Former Employee - Field Technician in Vancouver, BC

    I worked at Xerox as a contractor (more than an year)

    Pros

    You get a job that provides you with some income to survive.

    Cons

    Very low salaries. People have to work as contractors for years before they get hired directly by Xerox. No benefits. No sick days. You have to use your personal car to do the job. A lot of pressure from management on a daily basis.
    Treating employees like ......

    Advice to ManagementAdvice

    Bring the organization to the 21st century. Treat employees with respect. Fairly compensate employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Enjoyed helping people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Problem solving , good people work there

    Cons

    Low pay, grumpy callers, loss is of benefits

    Advice to ManagementAdvice

    Pay what people are worth

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