World Travel Holdings

  www.wth.com
  www.wth.com

World Travel Holdings Reviews

Updated 20 November, 2014
Updated 20 November, 2014
82 Reviews
2.3
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
58 Ratings

Review Highlights

Pros
  • Great for people who want to work from home and don't need daily contact (in 22 reviews)

  • But seriously, the best reason to work here is perhaps the people (in 3 reviews)


Cons
  • If you have worked in a call center then you know how bad those places really are (in 7 reviews)

  • Same rude people, same pushy team leads on a power trip (in 7 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    What an Immoral, Sneaky, Self-serving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)
    Former Employee - Customer Service Representative in Altamonte Springs, FL (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    The call center tends to be high- energy and cheerful. The pay and benefits are competitive

    Cons

    I have never in my life seen a company where management constantly smiles and presents a facade of caring, but will dismiss you in a heartbeat if the new hire class behind you seems to be able to sell more cruises than you. I was part of a group who were told we were doing well and then the next week fired for "performance issues". We were performing like we were supposed
    to, but the management hired a class that did "better" and they fired a lot of us right before . Christmas. They hire you as customer service reps but then when you get on the floor they base
    their firing decision strictly on your sales and whether you are quickly taken in by one of the number of cliques in operation in the call center. The problem is your direct supervisor is not
    aware of upper managements needs so you can literally meet with your supervisor one day, be told you are doing well and then fired the next day because upper management has changed the performance requirements and not bothered to tell you or your supervisor. I never knew they operated like this, but in hindsight I did notice that they were constantly hiring new classes, and people already on the floor would disappear. It is one thing to fire people because they do not meet your goals, but quite another to fire people because they meet your goals, but you think the newly hired group will do better. Oh yeah, their policy states however you will always know where you stand based on their coaching. They over hire , state a goal to reach, but it does not matter if you reach the goal, if the batch of hires behind you happen to be better sales reps.

    Advice to ManagementAdvice

    Advertise for sales reps, not customer service reps, and try being honest and upfront with canidates.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Prepare yourself!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Professional in Virginia Beach, VA (US)
    Former Employee - Travel Professional in Virginia Beach, VA (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    You don't have to fight traffic to get to work. paid traing.

    Cons

    You have to provide a phone line for their use only. So much for saving gas on commuting to work, you will be paying the phone bill. Though they won't tell you to do it, it is expected that you will "learn" how to do this job on your own time. Thanks to modern technology you have access to learning tools 24/7. They show you quickly how to book cruises etc., but after they show you once you will have to refer to the videos that are available 24/7 to actually learn how to do it. Be prepared to ignore everything else in your life during training. They pass out extra work without any time to do it during work hours except for 10 minute down times while they are preparing the next topic of discussion. The first two weeks you must put lots more time than your 8 hours. I asked out of a class last year how many are left? My answer was "5 left out of 33". from what I was told by a service technician, they have 3 to 4 classes per year with an average of 27 in each class. Now I know why. the training is more like a 3 month college course squeezed into 6 weeks thanks to modern technology. You can do this job but be prepared to give it much more than the eight hours they want to pay you for.

    Advice to ManagementAdvice

    Stop spending so much time teaching your new employees how to be salesman. We all were hired because of our expierience dealing with customers/clients. Allow your new hires to navigate your system and practice during training hours, not after hours.

  3.  

    Good Company Continually changes with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Virginia Beach, VA (US)
    Current Employee - Sales in Virginia Beach, VA (US)

    I have been working at World Travel Holdings full-time (more than 8 years)

    Pros

    Ability to forcast well the future of travel/ adjusts to the times

    Cons

    constant fluctuations of hours required for job. Always asking for shorter lunches or early outs

    Advice to ManagementAdvice

    Keep more in touch with employees/ good job overall but some "upper management" staff do not excel in employee connections

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Work at Home Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant in Orlando, FL (US)
    Current Employee - Travel Consultant in Orlando, FL (US)

    I have been working at World Travel Holdings full-time (more than 3 years)

    Pros

    The company is mostly comprised of virtual sales agents and working at home is a great perk. They provide all the equipment and the training is comprehensive and on going

    Cons

    The virtual environment can leave you feeling detached. The industry is seasonal and the pay is 100% commission so the slower seasons can be pretty brutal and if anything happens in the cruise industry to slow sales (Like a ship capsizing 1/2012) then the netire busy season can disappear making it an incredibly slow year.

    Advice to ManagementAdvice

    Restructure the commission program to account for the slower seasons. Restructure the way consultants are promoted to expert and senior expert and revise the way that CCR reps are able to take a sale away from a travel pro.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    a very positive working experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Altamonte Springs, FL (US)
    Current Employee - Customer Care Representative in Altamonte Springs, FL (US)

    I have been working at World Travel Holdings full-time (more than an year)

    Pros

    team support is commendable, there is someone either close by or a phone call away who is more than willing to assist regardless of the situation or what position you are in. its a growing thriving solid and innovative company with sound leadership

    Cons

    they never close be prepared to work unplanned overtime holidays depending on call volume and scheduling needs. Its an industry that is constantly changing if you don't adjust well to change its not the job for you. The insurance plan needs to be revised while the carriers for health dental vision even short term disability 401k are all great the structure of the plan itself is not. Annual deductibles are to high. They need a plan like PPO with copay and no annual deductible or to at least offer it in the selections available

    Advice to ManagementAdvice

    Need more versatile positions cross over training in other departments so everyone has opportunity to learn more about the other positions and the company as a whole

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    AWESOME PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCR in Altamonte Springs, FL (US)
    Current Employee - CCR in Altamonte Springs, FL (US)

    I have been working at World Travel Holdings full-time (less than an year)

    Pros

    they promote within the company , alot of companys say it ... they DO it !!!!
    friendly , great open door policy

    Cons

    none really it is cold in the office

    Advice to ManagementAdvice

    dont forget we do alot more work than yall see

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Beware of this sweat shop!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    You are able to work from your own home & do not have to spend money on gas or other commuting expenses.

    Cons

    This is a HORRIBLE company. The couldn't care less about their employees. It's all about production. If you enjoy the setup of a sweatshop, then maybe this is for you. If you are looking for a job where your time & efforts are valued, you should go elsewhere. They use every excuse in the book NOT to pay commissions. They have their favorites & make no bones about who they are. They have a phone system that is setup so that EVERY INCOMING PHONE CALL shows the telephone number of the caller, even on those where people block their number. They don't want you to tell customers that & threaten you if you do, however, they bank these numbers illegally & use them for their marketing efforts. They pit one employee against another & are condescending in every thing they do. While in training, you will be given a very long list of items to complete in order to be offered a job once training is complete. If you don't finish all the items, then you're fired once training is complete. They never give you enough PAID TIME to do all this so that leaves you to finish it on your own time. Then after you finish it on your own time, they tell you that they don't condone working on your own time. It's a ridiculous cycle that they've created to cover themselves against law suits.

    Advice to ManagementAdvice

    Learn to value new employees if you don't want the high turnover to continue. It could be a good setup, but new employees are setup to fail.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Kind of scammy, horrible values and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL (US)
    Former Employee - Anonymous Employee in Orlando, FL (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    tours of new cruise ships, cruise discounts, the occasional free cruise

    Cons

    management, values and ethics, job security and satisfaction

    Advice to ManagementAdvice

    This is NOT the position I was expecting in ANY regard, nor was it the kind of people I was hoping to work for. From the top down, everyone was shady. It wasn't cold calling, I'll give them that, but it wasn't your typical call center either. Rules did not apply to everyone, customers or associates. Blatant favoritism was shown in both regards. It was a miserable experience!! My co-workers were LITERALLY on Farmville 85% of the time. VERY lax atmosphere... cursing, vulgar/lewd gestures, and innuendos ran rampant throughout the place!! I was VERY disappointed and disheartened with this experience.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Travel Agent
    Current Employee - Virtual Travel Agent

    I have been working at World Travel Holdings full-time (more than an year)

    Pros

    Promoting within great travel perks

    Cons

    schedule needs to be extremely flexible

    Recommends
    Approves of CEO
  11.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive Cruise Consultant
    Current Employee - Executive Cruise Consultant

    I have been working at World Travel Holdings

    Pros

    Salary, fellow employees, schedule flexibility, ongoing training

    Cons

    Limited leads, as always in sales very antagonistic coworkers

    Recommends

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