Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated 17 October, 2014
Updated 17 October, 2014
631 Reviews
2.7
631 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
266 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 84 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 55 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great product and benefits, direction of company sometimes off track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Austin, TX (US)
    Former Employee - Assistant Store Manager in Austin, TX (US)

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great discount, 40% off at all brands
    Great co-workers at my store
    Great benefits when I was a full-time employee
    A good part-time job during the holidays, or year-round if your store has the hours.

    Cons

    At the end, company strategy had changed, seemed to shift to a bigger focus on metrics and gathering emails and a smaller focus on providing an amazing customer experience, which is one of the things I loved about the company in the beginning. Also, unrealistic demands on store staff as far as how much could be done in the time budgeted.

    Advice to ManagementAdvice

    Remember to focus on the customers first, one of our unique features is a store staff that has stories to share and good advice to give, as well as creating a great environment. Pushing credit cards and email capture in this luxury environment is not welcoming to customers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great brand but could always be better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Employee in San Francisco, CA (US)
    Former Employee - Corporate Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    Great discount in multiple brands (Williams Sonoma, Pottery Barn and West Elm), opportunities for advancement as long as you are very patient, beautiful location of corporate office, amazing product and amazing employees who share a passion for the product. Strong heritage and 99 year old founder still visits the building from time to time. Love the WS mission to "bring people together around food".

    Cons

    CEO micromanages from the top which comes off as lacking trust in associates from top to bottom, improvement to broken processes is slow at best, low base salaries compared to similar companies in the Bay Area and annual raises that can't even keep up with inflation. Work/life balance is often unbalanced especially during the holiday seasons.

    Advice to ManagementAdvice

    130% bonuses to execs and 2% raises to low level associates won't allow you to build and MAINTAIN the best possible teams in Retail. Associates (the worker-bees) need more recognition for hard work than a "catch the spirit" plaque and a $100 gift card.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in Philadelphia, PA (US)
    Current Employee - Associate Manager in Philadelphia, PA (US)

    I have been working at Williams-Sonoma full-time (more than 8 years)

    Pros

    Flexible Work Schedule, Great Discount, Good Health Benifits.

    Cons

    Management Heavy Work Load, Cut Throat Environment, Sketchy Bonus Program, Protective Over Bad Managers.

    Advice to ManagementAdvice

    More transparency.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Love the products but not a people first environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Alpharetta, GA (US)
    Former Employee - Sales Associate in Alpharetta, GA (US)

    I worked at Williams-Sonoma part-time (more than 5 years)

    Pros

    Company gives a wonderful discount on products

    Cons

    Not a people first environment

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    Seasonal Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in San Francisco, CA (US)
    Current Employee - Part Time Sales Associate in San Francisco, CA (US)

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    The people were wonderful to work with and the products were mostly top of the line

    Cons

    The scheduling was a little unpredictable

    Advice to ManagementAdvice

    Corporate upper management might want to be more friendly and less intimidating to working staff and store managers

    Recommends
    Positive Outlook
  7.  

    Fun, busy retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Wrentham, MA (US)
    Current Employee - Associate in Wrentham, MA (US)

    I have been working at Williams-Sonoma part-time (more than an year)

    Pros

    Great discount, nice people. Decent products.

    Cons

    Low salary for hard work

    Advice to ManagementAdvice

    Increase p/t wage

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good Company to work for with great products at West Elm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Visuals Associate in Palo Alto, CA (US)
    Current Employee - Part Time Visuals Associate in Palo Alto, CA (US)

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    Management Team is great. Wonderful Team and great discount. Fun place to work.

    Cons

    Street Parking at Palo Alto Store isn't so great. Closing time on weekends is slightly late. (9pm)

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Tech Lead

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    discount on all brand and good work-life balance

    Cons

    retail mindset upper management still very brick and mortar. No career growth

  10.  

    Sales Associate/ Home Stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami, FL (US)
    Current Employee - Anonymous Employee in Miami, FL (US)

    I have been working at Williams-Sonoma part-time

    Pros

    Fairly good pay (11/hr) for a retail store. Good incentives to keep sales associates motivated.

    Cons

    Technology is ancient.. old, slow, dial up internet. Embarrassing when placing an order for a client.

  11.  

    Great company to learn about customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Augusta, GA (US)
    Former Employee - Sales Associate in Augusta, GA (US)

    I worked at Williams-Sonoma part-time (more than 3 years)

    Pros

    Company does good job polishing your CS skills. Customer base is ok. Employee discount is good.

    Cons

    Upward mobility is not based on KSA's. Pay was not competitive. Units sold per transaction was always focus so you better learn to add-on.

    Advice to ManagementAdvice

    Work on talent acquisition and stop hiring people just looking for the discount.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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