Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated 19 November, 2014
Updated 19 November, 2014
654 Reviews
2.8
654 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
282 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 85 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 55 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Williams-Sonoma was the perfect fit for me. Combined experience in culinary with sales and great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager
    Former Employee - Associate Manager

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    I have a culinary degree so teaching classes, new product demo, contests to win tons of top of the line product great people who are tenured, associates are appreciated

    Cons

    constantly changing the game on the team, too many elaborate visual changes too close together

    Advice to ManagementAdvice

    When you have an employee that you value, do everything to keep them

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place for dedicated teams.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Leader in San Francisco, CA (US)
    Current Employee - Store Leader in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time (more than 10 years)

    Pros

    Strong heritage culture, and customers are very appreciated and valued. The culinary culture is rich, and management wants people to succeed.

    Cons

    We work hard, and always ask people to improve

    Advice to ManagementAdvice

    We could use more diversity and inclusion

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Nice place to hang out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Warehouse Architect in San Francisco, CA (US)
    Former Employee - Data Warehouse Architect in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    Company discount, low pressure, friendly people, honest and straightforward management, tangible consistent goals and results, family- and community friendly culture

    Cons

    Like most retailers, little budget for great technology investment, except for store operations. Lots of old-times with little innovation, much to risk-averse. Average pay and benefits.

    Advice to ManagementAdvice

    Continued the consistent growth and results with time-honored brands and marketing. Exploit technology and be innovative to cut costs/extend margins/become more efficient

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    A happy new hire

    Current Employee - District Manager in San Francisco, CA (US)
    Current Employee - District Manager in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time (less than an year)

    Pros

    I have been with the Pottery Barn Kids brand for 8 months now. I was at another retailer for many years. What I have found most refreshing here is that I I feel appreciated and recognized for my hard work and results. Top management stays close to the Associates in the field and stay connected and engaged. Successful companies are those where top managers never allow themselves to get removed from the customer. They truly care about the people that work here. They care tremendously! I love the people in every WSI brand. If you want to be a part of a team with mutual respect and trust, this is the place! It is proven that the number 1 reason people leave their job is they don't feel appreciated. I am motivated to work hard and deliver strong results and contribute to the overall success because I feel that I matter and feel supported.

    Cons

    It's a lot of hard work but because the people are amazing and I have the best boss ever!!! It doesn't seem like work at all!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    District Manager that has been with WSI for more than 5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in San Francisco, CA (US)
    Current Employee - District Manager in San Francisco, CA (US)

    I have been working at Williams-Sonoma (more than 5 years)

    Pros

    The company truly supports internal succession and career advancement. If you are ready to take that next step they will find the right spot for you, even with another brand within the organization, as I have experienced first hand. Stores are given the freedom to think on their feet and make the right decision for the guest. The overall atmosphere is very entrepreneurial and you feel very empowered by the leadership team. This has kept me engaged and excited in the fact that I can help steer the company in a new direction!

    Cons

    We run complex stores and sometimes the list of To-Do's and the companies expectation can overburdon our team. The trick is to work through your people, not doing it all yourself, and everything will fall into place.

    Advice to ManagementAdvice

    Please continue to listen to and invest in the field team and stores. Over the past few years the changes we have all implemented together, corporate and field, has built the confidence of our associates and given them the tools to hit their goals.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Las Vegas, NV (US)
    Former Employee - Customer Service Associate in Las Vegas, NV (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Benefits good, you are like your own supervisor, people are friendly and you choose your own schedule

    Cons

    your a number not a name, strict attendance rules however understandable,

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma as an intern (less than an year)

    Pros

    Very cool workplace, in the heart of the city, great supervisors

    Cons

    Limiting corporate structure, not a lot of fun to be had

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The people are great, the pay is ok, the benefits are great. The IT department however is cumbersome to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager III in San Francisco, CA (US)
    Former Employee - Project Manager III in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Benefits, people, discount, sample sale

    Cons

    IT Department supports production and Projects, and the focus is on production because this is a retail company. The project work is shoddy, and there is not much of a level of satisfaction, as the scope changes rapidly, and projects often do not complete in time due to resource issues.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    The Only Corporate Direction is Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Williams-Sonoma part-time (more than 5 years)

    Pros

    the discount
    amazing team in our store

    Cons

    Too many to list. See below

    Advice to ManagementAdvice

    It's time for upper management to step out of the office and put on a green apron. Anonymously. Your employees, many of whom have worked for you for many, many years are drowning. We are drowning in metrics, feature changes, inconsistent and last minute perimeter revamps, an ineffective and expensive Jr chef's program, slow computer systems; minimal coverage; overflowing stock rooms due to reduced hours; a corporate driven culinary program with zero flexibility, regionalism or promotion focus; commissioned sales type expectations on a minimum wage; zero to little training, and very low morale. You need to experience all of this. Not for an hour, not for a day, but long enough to understand to make some changes or this store we all love and care about will vanish forever.

    It's time you understand the implications of your decisions and pie-in-the-sky ideas (in-home, anyone?) at the store level. While I understand the ultimate goal of getting into our customers homes to create a dependence on our whole brand, I don't think you expected our customers to take advantage of the opportunity to have a retail associate come into their home and throw their child's birthday party all because we are expected to make customers happy at all costs. We are not trained decorators nor have we been armed with even the minimal tools to successfully make a sale in someone's home. No samples, no tablets, having employees wait at the store for the phone to ring for the "BIG" in-home sale that never comes, in-home hours allocated at the expense of store hours or unloading the truck to run the store? I don't think you want us to become glorified multi-level marketing sales people. If that is the plan, it's time to share it with your associates.

    The future of retailing is showroom marketing with interactive experiences. It's being driven by technology and convenience. We see this everyday as our customers bring in their phones and price-shop right in front of us pulling up our website faster than we can on our antiquated computers. Despite all of this, our brand still means for many consumers a sense of elegance and class. The "made in China" labels on the back of our holiday plates where we used to see Spode and the stocking of items that can be found at Bed Bath and Beyond are cheapening our brand.

    Having been a commissioned sales person in a former life for many years, I knew that the more I sold the more the company made and usually the more I made. Despite this background, I used to love the team-selling atmosphere at W-S, which has been tarnished by SPH. I would love to see the sales figures prior to the SPH model. I have a hard time believing they are any different. We all miss the sales contests and premiums that made the job fun and rewarding. Now we have employees stealing sales from one another with no result other than to break down camaraderie and the team. Also, it is difficult to achieve SPH goals when you are a consistent closer or have a Monday morning open shift when everyone brings in returns. Your employees took a part-time job because it fits into their schedules, and usually aren't available 24/7, so employees on the bottom of the SPH usually are working the hours when there are fewer customers in the store. You want managers to "schedule your better performers during peak hours" but what if they aren't available?

    One word about our team: if it weren’t for our managers, everyone would be out the door. They lead the ever-changing charge with smiles on their faces. In our store, they manage to bring fun, a positive attitude and treat our customers and us with the “People First” philosophy despite the fact they don’t always receive the same. Customer service is always at the forefront and we do what we can to get to “YES”. We have a great team, work hard despite our concerns and always manage to laugh.

    Finally, it's time you conduct a demographic survey of your store associates and understand what a wealth of knowledge and experience you have in your stores. Many of us are college-educated, passionate about food and entertaining, professional, loyal employees and spend more than we make IN THE STORE. We used to be your best customers but when the only two things that are great about working at W-S are the people and the discount, it's time for reflection. The people are now our friends and the discount has been watered down with customer promotions making it not as special. Besides, I can buy Oxo anywhere.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good merchandise; easy to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Houston, TX (US)
    Current Employee - Seasonal Sales Associate in Houston, TX (US)

    I have been working at Williams-Sonoma part-time (more than 3 years)

    Pros

    Friendly associates; high quality products.

    Cons

    No benefits for part-time employees. Low tech computers.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.