Williams-Sonoma

www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated 21 January, 2015
Updated 21 January, 2015
678 Reviews
2.8
678 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
292 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Place to Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great product and Operational structure
    Wonderful people
    Fun place
    Generous discounts
    Great place to learn retail business

    Cons

    Poor employee appreciation
    Not a giving/ sharing company
    No room to grow
    Not enough resources for the tasks expected
    Very poor corporate/field communication and accessibility

    Advice to ManagementAdvice

    Top management should look at going back to their original roots (with focus on employees), restructure operational demands to meet the low cost expected or plan to invest in labor to meet tasks and ensure consistent customer experience.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    It's only about the C-Suite and Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    Fast-paced, good product, was once a great company however has changed its philosophy over the past 3 to 5 years.
    Decent discount so that you're enticed to give back the money you've earned. Also for exempt employees the benefit package is comparable to other large organizations.

    Cons

    Extremely high staff turnover, very poor customer service/experience standards, constantly cutting payroll disregarding the customer experience entirely-company only cares about the shareholders and executive bonuses. The majority of staff are miserable unfortunately.

    Advice to ManagementAdvice

    Re-read the founder's rules.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Upsides and downsides depending on who you work with...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    All the managers at my store were truly amazing, managers at sister-store weren't as encouraging/flexible, some coworkers are disposed to team-work, amazing discounts to other stores within company, flexible hours, some customers were extremely friendly and enjoyable to work with. Managers try to make your job as easy and enjoyable as possible even with such a bureaucratic head office. Managers often recognize hard work.

    Cons

    Sales goals cause some coworkers to be overly competitive, hypocritical, condescending or simply plain rude towards coworkers. Some coworkers don't be believe in team-spirit and rather increase their personal sales at the expense of good customer service and good relations with coworkers. Corporate policies can be annoying and excessive. Corporate is very cheap (eg: no full-time sales associates, pay per minute if managers let you go home early, etc.) Very little opportunity for growth, hard work does not equal much greater salary.

    Advice to ManagementAdvice

    Invest in loyal employees (more hours, insurance, better pay, etc), avoid being so bureaucratic and inefficient, managers keep up the good work!

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Stock Associate in Calgary, AB
    Former Employee - Seasonal Stock Associate in Calgary, AB

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    Pretty positive work experience! Coworkers were all great and friendly, no shortage of work - pretty busy during the Christmas Season, but that's to be expected.

    Cons

    Not many! I was rescheduled without being informed of the change on one occasion, that's about it. Some might find the Christmas rush stressful but the stock associates who stayed late to catch up on unpacking deliveries were well compensated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Do not work here seasonally- it is not worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Toronto, ON
    Former Employee - Seasonal Sales Associate in Toronto, ON

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    Discount if you can afford it. Nice staff.

    Cons

    Totally disorganized management, few shifts, low pay, very busy and stressful. They do not give benefits to most of their full time staff.

    Advice to ManagementAdvice

    Figure out what is going on!

    Doesn't Recommend
    No opinion of CEO
  7. 3 people found this helpful  

    Company has no definable culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Learn a lot about the culinary industry. You get to make your own lunch and make free coffee.

    Cons

    We know what the company values are for the customer, but what about the employee? Don't know if the employee is valued by the company, seems like the company has veered in a different direction over the years.

    Advice to ManagementAdvice

    Do a better job creating an atmosphere of empowerment for all employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    The best people in retail for Williams Sonoma.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Richmond, VA (US)
    Current Employee - General Manager in Richmond, VA (US)

    I have been working at Williams-Sonoma full-time (more than 10 years)

    Pros

    People who care about eachother for all the right reasons. Always having a culture of exceptence and excellence.

    Cons

    Trying to make every guest know how important they are, never enough time in my day.

    Advice to ManagementAdvice

    Work smarter not harder.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distribution Intern in San Francisco, CA (US)
    Former Employee - Distribution Intern in San Francisco, CA (US)

    I worked at Williams-Sonoma as an intern (less than an year)

    Pros

    Great experience working at the store and learning about the corporate life. Lots of meetings and it is very frantic work environment. Beautiful office and flag ship store is amazing to work at.

    Cons

    Pay was low
    Department was not prepared to have an intern so not much for me to do. (Though other interns were more active some were hired on immediately)

    Advice to ManagementAdvice

    Create a more structured internship program that can be applied throughout the company and make it more unified. Overall great program.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great retail experience.

    • Culture & Values
    Former Employee - Associate in Arlington, VA (US)
    Former Employee - Associate in Arlington, VA (US)

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    Friendly managers, quality products, flexible scheduling, delicious food samples, comfortable but classy dress code, great discounts, overall good place to work.

    Cons

    It's retail, entitled customers, hours of standing, lower discount on electronics, heavy lifting, sometimes disorganized stock, pay is not great for associates

    Advice to ManagementAdvice

    More product knowledge training would be helpful for associates.

    Recommends
    Positive Outlook
  11.  

    Control Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Buyer in San Francisco, CA (US)
    Former Employee - Control Buyer in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    The experience and discount are amazing. It's a great place to climb the corporate ladder.

    Cons

    The culture has changed since Howard passed away. Finding the right supervisor is the key to advancement. Easy to burn out if you let yourself.

    Recommends
    Neutral Outlook
    No opinion of CEO

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