Williams-Sonoma Reviews

Updated 14 April, 2015
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2.8
736 Reviews
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
319 Ratings

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)

Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Great Place to Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (more than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great product and Operational structure
    Wonderful people
    Fun place
    Generous discounts
    Great place to learn retail business

    Cons

    Poor employee appreciation
    Not a giving/ sharing company
    No room to grow
    Not enough resources for the tasks expected
    Very poor corporate/field communication and accessibility

    Advice to Management

    Top management should look at going back to their original roots (with focus on employees), restructure operational demands to meet the low cost expected or plan to invest in labor to meet tasks and ensure consistent customer experience.

  2. Helpful (1)

    It's only about the C-Suite and Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fast-paced, good product, was once a great company however has changed its philosophy over the past 3 to 5 years.
    Decent discount so that you're enticed to give back the money you've earned. Also for exempt employees the benefit package is comparable to other large organizations.

    Cons

    Extremely high staff turnover, very poor customer service/experience standards, constantly cutting payroll disregarding the customer experience entirely-company only cares about the shareholders and executive bonuses. The majority of staff are miserable unfortunately.

    Advice to Management

    Re-read the founder's rules.

  3. Upsides and downsides depending on who you work with...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at Williams-Sonoma part-time (less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    All the managers at my store were truly amazing, managers at sister-store weren't as encouraging/flexible, some coworkers are disposed to team-work, amazing discounts to other stores within company, flexible hours, some customers were extremely friendly and enjoyable to work with. Managers try to make your job as easy and enjoyable as possible even with such a bureaucratic head office. Managers often recognize hard work.

    Cons

    Sales goals cause some coworkers to be overly competitive, hypocritical, condescending or simply plain rude towards coworkers. Some coworkers don't be believe in team-spirit and rather increase their personal sales at the expense of good customer service and good relations with coworkers. Corporate policies can be annoying and excessive. Corporate is very cheap (eg: no full-time sales associates, pay per minute if managers let you go home early, etc.) Very little opportunity for growth, hard work does not equal much greater salary.

    Advice to Management

    Invest in loyal employees (more hours, insurance, better pay, etc), avoid being so bureaucratic and inefficient, managers keep up the good work!

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  5. Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Stock Associate in Calgary, AB
    Former Employee - Seasonal Stock Associate in Calgary, AB

    I worked at Williams-Sonoma part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty positive work experience! Coworkers were all great and friendly, no shortage of work - pretty busy during the Christmas Season, but that's to be expected.

    Cons

    Not many! I was rescheduled without being informed of the change on one occasion, that's about it. Some might find the Christmas rush stressful but the stock associates who stayed late to catch up on unpacking deliveries were well compensated.

  6. Helpful (1)

    Do not work here seasonally- it is not worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Toronto, ON
    Former Employee - Seasonal Sales Associate in Toronto, ON

    I worked at Williams-Sonoma part-time (less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Discount if you can afford it. Nice staff.

    Cons

    Totally disorganized management, few shifts, low pay, very busy and stressful. They do not give benefits to most of their full time staff.

    Advice to Management

    Figure out what is going on!

  7. Good team and experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Brooklyn, NY (US)
    Current Contractor - Anonymous Contractor in Brooklyn, NY (US)

    I have been working at Williams-Sonoma as a contractor (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of knowledgeable people within each department who are always willing to help out when they can or when time permits. Great company culture, the focus on products that are sourced locally, that are fair trade, and partnering with companies that have good labor practices is something I felt good to be apart of.

    Cons

    At times, micromanagement can be an issue that interferes with getting work done although that depends on the department and not a reflection on the company as a whole.

  8. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun atmosphere, really great store manager and assistant store manager.

    Cons

    The hourly wage is pretty low, but the discount is great. I guess you just work to shop!

    Advice to Management

    Make sure to provide the little 15 min break for everyone.

  9. Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in Winston-Salem, NC (US)
    Current Employee - Associate Manager in Winston-Salem, NC (US)

    I have been working at Williams-Sonoma full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    WS stand by their products

    Cons

    Great company to work for

  10. great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can move up in company
    great training
    great benefits

    Cons

    I dont have any complaints

  11. Great learning experience

    • Comp & Benefits
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Williams-Sonoma as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Williams-Sonoma's internship program is a well-thought out program, with assignments broken down weekly for interns. Great colleagues, great managers.

    Cons

    There seems to be a slight lack of diversity amongst the internship program and it seems that they select interns from only a few schools.

    Advice to Management

    Management should push for an increase in intern pay as well as selection of students from a broader range of universities. Otherwise, no further advice for management.

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