Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated 19 November, 2014
Updated 19 November, 2014
654 Reviews
2.8
654 Reviews
Rating Trends

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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
282 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 85 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 55 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Upsides and downsides depending on who you work with...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    All the managers at my store were truly amazing, managers at sister-store weren't as encouraging/flexible, some coworkers are disposed to team-work, amazing discounts to other stores within company, flexible hours, some customers were extremely friendly and enjoyable to work with. Managers try to make your job as easy and enjoyable as possible even with such a bureaucratic head office. Managers often recognize hard work.

    Cons

    Sales goals cause some coworkers to be overly competitive, hypocritical, condescending or simply plain rude towards coworkers. Some coworkers don't be believe in team-spirit and rather increase their personal sales at the expense of good customer service and good relations with coworkers. Corporate policies can be annoying and excessive. Corporate is very cheap (eg: no full-time sales associates, pay per minute if managers let you go home early, etc.) Very little opportunity for growth, hard work does not equal much greater salary.

    Advice to ManagementAdvice

    Invest in loyal employees (more hours, insurance, better pay, etc), avoid being so bureaucratic and inefficient, managers keep up the good work!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    It's only about the C-Suite and Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    Fast-paced, good product, was once a great company however has changed its philosophy over the past 3 to 5 years.
    Decent discount so that you're enticed to give back the money you've earned. Also for exempt employees the benefit package is comparable to other large organizations.

    Cons

    Extremely high staff turnover, very poor customer service/experience standards, constantly cutting payroll disregarding the customer experience entirely-company only cares about the shareholders and executive bonuses. The majority of staff are miserable unfortunately.

    Advice to ManagementAdvice

    Re-read the founder's rules.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great Place to Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great product and Operational structure
    Wonderful people
    Fun place
    Generous discounts
    Great place to learn retail business

    Cons

    Poor employee appreciation
    Not a giving/ sharing company
    No room to grow
    Not enough resources for the tasks expected
    Very poor corporate/field communication and accessibility

    Advice to ManagementAdvice

    Top management should look at going back to their original roots (with focus on employees), restructure operational demands to meet the low cost expected or plan to invest in labor to meet tasks and ensure consistent customer experience.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Stock Associate in Calgary, AB
    Former Employee - Seasonal Stock Associate in Calgary, AB

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    Pretty positive work experience! Coworkers were all great and friendly, no shortage of work - pretty busy during the Christmas Season, but that's to be expected.

    Cons

    Not many! I was rescheduled without being informed of the change on one occasion, that's about it. Some might find the Christmas rush stressful but the stock associates who stayed late to catch up on unpacking deliveries were well compensated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Do not work here seasonally- it is not worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Toronto, ON
    Former Employee - Seasonal Sales Associate in Toronto, ON

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    Discount if you can afford it. Nice staff.

    Cons

    Totally disorganized management, few shifts, low pay, very busy and stressful. They do not give benefits to most of their full time staff.

    Advice to ManagementAdvice

    Figure out what is going on!

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Williams-Sonoma part-time (less than an year)

    Pros

    We have some of the best customers anyone could ever want. Associates are wonderful and it's a pleasure coming to work.

    Cons

    Store GM is mercurial. Too much time and money spent on "perfect" visuals--but who ever bought because all the jars of a particular product are turned 10 degrees to the left, or stacked one row higher? Not me.

    Advice to ManagementAdvice

    Need to be more positive towards employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Lots of Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Olive Branch, MS (US)
    Current Employee - Operations Manager in Olive Branch, MS (US)

    I have been working at Williams-Sonoma full-time (more than 3 years)

    Pros

    Compensation, PTO, Brand Recognition, Discounts, Potential for growth if you play the game

    Cons

    Peak season is miserable, Poor planning on projects and volume spikes, temporary workforce is the absolute bottom of the barrel.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Nice people...slow growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    Nice people, but limited on learning.
    Can be a great career path for some.

    Cons

    Favoritism is played pretty bad here.
    Takes at least 3-4 years to be promoted to senior level (e.g. senior analyst).
    Turn over rate avg is 2-3 years due to slow growth, and raises are based off critical reviews (less than 2% annual raise if generous)
    Benefits are okay...no free/subsidized lunches, only tea bags in the break room.

    Advice to ManagementAdvice

    Get to learn your employees, and see what their strengths are.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Working for Williams-Sonoma I was a material Handler it include the daily requisition of making sure all materials .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Washington, DC (US)
    Former Employee - Operations Manager in Washington, DC (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    It's a very good job to have and to work for very friendly and very good pay.

    Cons

    My job was only temp.

    Advice to ManagementAdvice

    Work hard and you will enjoy the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Williams-Sonoma

    Pros

    You get paid every week and you get a yearly bonus check.

    Cons

    It's a warehouse it gets hot.

    Recommends
    Positive Outlook
    No opinion of CEO

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