Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated 29 September, 2014
Updated 29 September, 2014
620 Reviews
2.7
620 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
258 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 84 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 54 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Upsides and downsides depending on who you work with...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    All the managers at my store were truly amazing, managers at sister-store weren't as encouraging/flexible, some coworkers are disposed to team-work, amazing discounts to other stores within company, flexible hours, some customers were extremely friendly and enjoyable to work with. Managers try to make your job as easy and enjoyable as possible even with such a bureaucratic head office. Managers often recognize hard work.

    Cons

    Sales goals cause some coworkers to be overly competitive, hypocritical, condescending or simply plain rude towards coworkers. Some coworkers don't be believe in team-spirit and rather increase their personal sales at the expense of good customer service and good relations with coworkers. Corporate policies can be annoying and excessive. Corporate is very cheap (eg: no full-time sales associates, pay per minute if managers let you go home early, etc.) Very little opportunity for growth, hard work does not equal much greater salary.

    Advice to ManagementAdvice

    Invest in loyal employees (more hours, insurance, better pay, etc), avoid being so bureaucratic and inefficient, managers keep up the good work!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great Place to Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time for more than 3 years

    Pros

    Great product and Operational structure
    Wonderful people
    Fun place
    Generous discounts
    Great place to learn retail business

    Cons

    Poor employee appreciation
    Not a giving/ sharing company
    No room to grow
    Not enough resources for the tasks expected
    Very poor corporate/field communication and accessibility

    Advice to ManagementAdvice

    Top management should look at going back to their original roots (with focus on employees), restructure operational demands to meet the low cost expected or plan to invest in labor to meet tasks and ensure consistent customer experience.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Stock Associate  in  Calgary, AB
    Former Employee - Seasonal Stock Associate in Calgary, AB

    I worked at Williams-Sonoma part-time for less than a year

    Pros

    Pretty positive work experience! Coworkers were all great and friendly, no shortage of work - pretty busy during the Christmas Season, but that's to be expected.

    Cons

    Not many! I was rescheduled without being informed of the change on one occasion, that's about it. Some might find the Christmas rush stressful but the stock associates who stayed late to catch up on unpacking deliveries were well compensated.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Do not work here seasonally- it is not worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate  in  Toronto, ON
    Former Employee - Seasonal Sales Associate in Toronto, ON

    I worked at Williams-Sonoma part-time for less than a year

    Pros

    Discount if you can afford it. Nice staff.

    Cons

    Totally disorganized management, few shifts, low pay, very busy and stressful. They do not give benefits to most of their full time staff.

    Advice to ManagementAdvice

    Figure out what is going on!

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Very engaging company, motivating and authentic. Listens to individuals and their goals and encourages teams.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice President  in  San Francisco, CA (US)
    Current Employee - Senior Vice President in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than 5 years

    Pros

    Very inspiring company, you can contribute and bring your ideas. Room to dream and grow. Honest candid feedback for your future development. You are encouraged to drive your business and are rewarded. Working here is inspiring and challenging and cutting edge for retail and ecom. You get to run your part of the business with support.

    Cons

    Moving faster than we can develop leaders. All teams must ramp up to bring along future leaders the company is young and thriving and needs innovative thinkers.

    Advice to ManagementAdvice

    Continue to seek out and ask for innovative ideas. Great company for women very supportive. Love the people first culture. Continue to push for diversity and inclusion it is a great match with company goals.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fun and generous company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator  in  Akron, OH (US)
    Former Employee - Coordinator in Akron, OH (US)

    I worked at Williams-Sonoma full-time for more than a year

    Pros

    Pay, culture, leadership, perks, discounts, rewards for contests, work life balance, bonuses, fun environment, training, scheduling, diversity, atmosphere, overall a great place to work!!!

    Cons

    High end prices mean High end customers who tend to be more picky. For instance, we would have customers who obviously misused a piece of cookware that they bought 10+ years ago and expect replacement.

    Advice to ManagementAdvice

    Dont have employees shop for food off the clock, that is my only concern

    Recommends
    Approves of CEO
  8.  

    It was decent.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Some opportunity for advancement. If you do what you are asked to do, you have good job security.

    Cons

    The higher ups do not really care about what the associates do, or give you any leeway. You must complete the task, or be replaced.

  9. 1 person found this helpful  

    Great brand but could always be better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Employee  in  San Francisco, CA (US)
    Former Employee - Corporate Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time for more than 5 years

    Pros

    Great discount in multiple brands (Williams Sonoma, Pottery Barn and West Elm), opportunities for advancement as long as you are very patient, beautiful location of corporate office, amazing product and amazing employees who share a passion for the product. Strong heritage and 99 year old founder still visits the building from time to time. Love the WS mission to "bring people together around food".

    Cons

    CEO micromanages from the top which comes off as lacking trust in associates from top to bottom, improvement to broken processes is slow at best, low base salaries compared to similar companies in the Bay Area and annual raises that can't even keep up with inflation. Work/life balance is often unbalanced especially during the holiday seasons.

    Advice to ManagementAdvice

    130% bonuses to execs and 2% raises to low level associates won't allow you to build and MAINTAIN the best possible teams in Retail. Associates (the worker-bees) need more recognition for hard work than a "catch the spirit" plaque and a $100 gift card.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Great product and benefits, direction of company sometimes off track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Austin, TX (US)
    Former Employee - Assistant Store Manager in Austin, TX (US)

    I worked at Williams-Sonoma full-time for more than 3 years

    Pros

    Great discount, 40% off at all brands
    Great co-workers at my store
    Great benefits when I was a full-time employee
    A good part-time job during the holidays, or year-round if your store has the hours.

    Cons

    At the end, company strategy had changed, seemed to shift to a bigger focus on metrics and gathering emails and a smaller focus on providing an amazing customer experience, which is one of the things I loved about the company in the beginning. Also, unrealistic demands on store staff as far as how much could be done in the time budgeted.

    Advice to ManagementAdvice

    Remember to focus on the customers first, one of our unique features is a store staff that has stories to share and good advice to give, as well as creating a great environment. Pushing credit cards and email capture in this luxury environment is not welcoming to customers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    From Employee To Foodie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Francisco, CA (US)
    Former Employee - Sales Associate in San Francisco, CA (US)

    I worked at Williams-Sonoma part-time for more than 3 years

    Pros

    Williams-Sonoma is the mecca when it comes to food and it does so diligently by training their staff on the how-to's. I learned so much from being there, cultivating my passion for food and what to have and what not to do.

    Food bridges the gap to communication and in turn brings forever lasting friendship.

    There is so much to learn and everything is life appropriate.

    Getting to yes is their policy and it's something unique that many companies do not do.

    Cons

    It's difficult to grow in the saturated retail world. Always look for corporate or office job.

    Advice to ManagementAdvice

    There has been great and relentless members in management. All I'll say is to "always park ones ego at the door" and never bring it to work.

    Doesn't Recommend
    No opinion of CEO

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