Williams-Sonoma

  www.williams-sonomainc.com
Work in HR? Unlock Free Profile

Williams-Sonoma Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

2.9 579 reviews

43% Approve of the CEO

Williams-Sonoma President, CEO and Director Laura J. Alber

Laura J. Alber

(235 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store(in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales(in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong(in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers(in 33 reviews)

579 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Upsides and downsides depending on who you work with...

    Sales Associate (Current Employee) Montreal, QC

    ProsAll the managers at my store were truly amazing, managers at sister-store weren't as encouraging/flexible, some coworkers are disposed to team-work, amazing discounts to other stores within company, flexible hours, some customers were extremely friendly and enjoyable to work with. Managers try to make your job as easy and enjoyable as possible even with such a bureaucratic head office. Managers often recognize hard work.

    ConsSales goals cause some coworkers to be overly competitive, hypocritical, condescending or simply plain rude towards coworkers. Some coworkers don't be believe in team-spirit and rather increase their personal sales at the expense of good customer service and good relations with coworkers. Corporate policies can be annoying and excessive. Corporate is very cheap (eg: no full-time sales associates, pay per minute if managers let you go home early, etc.) Very little opportunity for growth, hard work does not equal much greater salary.

    Advice to Senior ManagementInvest in loyal employees (more hours, insurance, better pay, etc), avoid being so bureaucratic and inefficient, managers keep up the good work!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great Place to Learn

    Anonymous Employee (Former Employee)

    ProsGreat product and Operational structure
    Wonderful people
    Fun place
    Generous discounts
    Great place to learn retail business

    ConsPoor employee appreciation
    Not a giving/ sharing company
    No room to grow
    Not enough resources for the tasks expected
    Very poor corporate/field communication and accessibility

    Advice to Senior ManagementTop management should look at going back to their original roots (with focus on employees), restructure operational demands to meet the low cost expected or plan to invest in labor to meet tasks and ensure consistent customer experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Employer

    Seasonal Stock Associate (Former Employee) Calgary, AB

    ProsPretty positive work experience! Coworkers were all great and friendly, no shortage of work - pretty busy during the Christmas Season, but that's to be expected.

    ConsNot many! I was rescheduled without being informed of the change on one occasion, that's about it. Some might find the Christmas rush stressful but the stock associates who stayed late to catch up on unpacking deliveries were well compensated.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Do not work here seasonally- it is not worth it!

    Seasonal Sales Associate (Former Employee) Toronto, ON

    ProsDiscount if you can afford it. Nice staff.

    ConsTotally disorganized management, few shifts, low pay, very busy and stressful. They do not give benefits to most of their full time staff.

    Advice to Senior ManagementFigure out what is going on!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I feel good about what I do, and I love my co-workers, but none of us are ever going to get promoted.

    Stock Associate (Current Employee) San Francisco, CA (US)

    ProsThe people are great
    The management team mostly tries to make you feel good about what you do
    You're allowed to be pretty independent

    ConsRaises are really, really small
    Promotions basically don't happen
    Limitations on employee discount - doesn't stack with most other promotions
    Lacks a culture of cross-training, especially when you're seasonal

    Advice to Senior ManagementInvest more time, money and development into your team

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great discount for a part-time job

    Anonymous Employee (Former Employee)

    ProsDiscount discount discount flexibility part-time

    Consholiday hours and schedule are difficult

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great people, fun place to work

    Sales Associate (Former Employee) Portland, OR (US)

    ProsGreat people, fun place/culture, good discount, reputable products.

    ConsThey lost me when they rolled out their company credit card they wanted to push on customers, along with high sales goals without any sort of incentives.

    Advice to Senior ManagementFor paying your employees such a small salary, don't expect your numbers to be where you want them to be. Also stop having associates ask so many ridiculous and daunting questions when customers are checking out (i.e., what's your zip code, e-mail address, would you like to open a credit card, etc.) makes for a frustrating shopping experience for all parties - customer, associate, and long line of people just wanting to pay for their product(s) and get on with their day.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Disorganized, profit oriented.

    Associate (Current Employee) Las Vegas, NV (US)

    ProsAssociates get good discount, even on most sale items. Most associates and some of the managers were nice to work with.

    ConsInconsistent schedule. Poor distribution of hours to associates - favorites get more hours. Lower pay in comparison to other retailers.

    Advice to Senior ManagementTreat associates decently and fairly. Invest time training associates instead of constantly having to hire to replace those who left out of frustration.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Director

    Anonymous Employee (Current Employee) San Francisco, CA (US)

    ProsInnovative, Creative, Marketing Experts, Leaders in Product Development

    ConsI never had a bad day at Williams-Sonoma.

    Advice to Senior ManagementKeep it up. Stay positive. Drive Results

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The first rule of any business is to treat employees as valued members of a team

    Casual Associate (Current Employee)

    ProsThe employee discount available at all brands (WS, Pottery Barn, PBKids, etc) is a huge incentive for the casual/seasonal employee.
    Very pleasant and agreeable fellow casual/seasonal employees, as well as assistant manager , make the annoyances of job enjoyable.
    Opportunity to learn new cooking skills and learn a wide range of product knowledge skills is excellent
    GM does a great job with requests for time off, if not asked for too frequently
    Most customers are pleasant and easy to work with

    Cons1) Expectations are at the absurd level. With two employees scheduled, one cannot set up a display, stock shelves, unpack shipment, conduct clienteling calls and/or email, and help customers all the while meeting ever increasing sph, upt, email capture, and credit card selling goals.
    2) Employee productivity based on inaccurate and incomplete spreadsheets cause low morale of hard working employees. Spread sheets that document sph, upt, credit card sales, and emails ignore the breadth of tasks the employee is assigned during a given work day.
    3) Low pay and rare training for the casual and seasonal worker, especially unseasoned hires, is not aligned with company's expected employee product knowledge and work performance. One cannot be an expert about a product after watching a training video, when adequate hours on the floor given to practice the skill are absent. Corporate expects those scheduled 0 - 10.5 hours a week to perform at high levels with little training and no follow up sales time to practice skills.
    4) The required policy that employees must be on-call two days a week forces non-managerial employees to hold off on any plans until an hour before work could possibly start. Continually putting low paid employees' lives on hold is not conducive to high morale and illustrates a disregard for them. Few people are willing to put their life on hold for the possibility they may get a chance to work for less than $10 an hour on a given day at WS.

    Advice to Senior Management1) Align employee expectations with what you are willing to give to your GMs in payroll. If you only grant payroll for a manager and a casual employee to run the entire operation, set realistic expectations for what can actually be accomplished.
    2) Data and metrics need to reflect the actual work that is being tasked and completed. Current metrics are seriously flawed and don't reveal the scope of work being completed.
    3) Align pay with skill expectations, skills performed, and local business pay practices. WS cooking instructors are completing high level skills but being paid close to minimum wage. All employees are multi-tasking and performing numerous tasks besides customer service. All employees are expected to learn product knowledge on their own time at home. Sales personnel in neighboring stores who sell clothing only make more per hour. WS Pay per hour needs to reflect these realities. Because there are virtually no career opportunities, employees need to feel they are making an important contribution with their current status. You will continue to lose quality employees if you choose to maintain your current behavioral path.
    4) Revamp the work schedule plan and employee performance metric so all employees have a work/life balance and feel valued. Current practices degrade employees and don't promote an environment where we feel valued and appreciated.
    5) WS customers are attracted to the store because we carry high end merchandise. You have now established a model that treats them like a number, and you are forcing employees to comply with this non-customer service model. Customers might as well go online or to Costco with this new model. Turn back before it's too late.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Williams-Sonoma? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.