Williams-Sonoma
2.9 of 5 532 reviews
www.williams-sonomainc.com San Francisco, CA 5000+ Employees

Williams-Sonoma Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.9 532 reviews

                             

43% Approve of the CEO

Williams-Sonoma President, CEO and Director Laura J. Alber

Laura J. Alber

(215 ratings)

44% of employees recommend this company to a friend
532 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great discount for to enable everyone to spend their salary in store"
    in 72 reviews
  • "generous employee discount for sales associates and lovely fellow associates"
    in 45 reviews
Cons:
  • "Time off was hard to come by, work/life balance very difficult to achieve"
    in 21 reviews
  • "The current upper management does not appear to care about the employees or their customers"
    in 30 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Sales Associate

Sales Associate (Current Employee)
Orlando, FL (US)

I have been working at Williams-Sonoma part-time for more than 10 years

ProsGreat company to work for. The culture is a mutual respect and willingness to accommodate associates' unique circumstances. The products practically sell themselves due to the high quality of merchandise and excellence in customer service.

ConsNo cons about working for WS, however it is a retail industry with all that it entails.

Advice to Senior ManagementAt my store (PBK branch) in Orlando, Fl. management cheers for your success and growth within the company as well as providing opportunities to learn more and better yourself as an associate. GM engages every employee in being a cohesive team. Compensation is within the market's average retail business.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Declining Sales, Perks, Ever-Increasing Requirements

Sales Associate (Current Employee)
Provo, UT (US)

I have been working at Williams-Sonoma part-time for more than 8 years

ProsBest reason for working here is for the discount, fun people you work with and customers you meet.

ConsI've been at WS for 8 years. We have gone from asking for zip codes to also being required to get customers' email, advertise the WS Visa card and ask them to sign up on our clientele list. It's just TOO MUCH. Now we only get hours if we are 'top sellers.' That means you may have no scheduled shifts for weeks. How can you be a top seller if you are never working!! We're also now required to accomplish a to-do list for every shift, being warned corporate is looking at how often we're logging in to the computer on every shift. We no longer have the cool contests we used to. We have had so many problems with our year-old GM, especially ethical issues and a number of us have contacted the district manager and HR but she & HR has done nothing about him. A former DM hired him shortly before leaving the company because she liked him, even against the warning from our former GM and others not to. I don't think the new DM wants to stir the pot for fear of looking bad to her Regional Manager. What a mess. Morale is low. Everyone talks about quitting or has. It's really hard to be there now.

Advice to Senior ManagementClearance prices need to come down at a more accelerated rate like they used to. We sit on clearance for months on end. The 'culinary experts' who teach the cooking classes are grossly underpaid for their expertise. The fact that you can have numerous on-call shifts per week and have to set aside that period of time just 'in-case' you're needed but without any compensation whatsoever is ridiculous.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Didn't like it. Poor pay, poor understanding of employees needs

Anonymous Employee (Former Employee)
Crystal Cove, CA (US)

I worked at Williams-Sonoma part-time for less than a year

ProsGreat discount, some nice fellow associates, nice location

Constrying to make a living on $9.00 an hour, your feet will kill you, you don't get many hours a week as a part time employee maybe 4-8, no one will switch shifts with you

Advice to Senior Managementfigure out a away to post the schedule earlier for p/t ee's, try not to laugh at the newbies, try to make the compensation better, have time to listen to feed back, give exit interviews

No, I would not recommend this company to a friend

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Amazing Company All Concepts

District Manager (Current Employee)

I have been working at Williams-Sonoma full-time for more than 10 years

ProsThe entire company works hard to protect it's great culture . Vicki is always looking for new ideas on how to make the associates environment the best . Open door policy is owned at every level . Great Product Great discount Great contests .

ConsNot enough time in the day ! So many new great roll outs stores struggle ( but want to ) keep up

Advice to Senior ManagementIt's already been shared

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Manager

Manager (Current Employee)

I have been working at Williams-Sonoma full-time for more than 10 years

ProsGreat people work here and make the job fun! The product is great and the discount helps!

ConsThis is a very complex job with high expectations. The stores struggle with payroll and it difficult to deliver all lever. You do have enough associates working to get the job done!! Upper management doesn't great it...clueless!

Advice to Senior ManagementStretching people is ok but not to the point that there is nothing left! No work live balance will ever be achieved working here if things do not change! Live in reality! Give stores some payroll!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Great Place until Philosophy Changed

Sales Associate (Former Employee)
Edina, MN (US)

I worked at Williams-Sonoma part-time for more than 8 years

ProsGreat products, awesome discount.

ConsManagement always under pressure from above. Too much micro-managing of mature employees. Inflexible regarding work schedules.

No, I would not recommend this company to a friend

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Great place to work.

Buyer (Former Employee)
San Francisco, CA (US)

I worked at Williams-Sonoma full-time for more than 10 years

ProsI met smart, wonderful funny people while working at the corporate office. There was a great focus on customer service and employee education.

ConsThe company felt less personal as it continued to grow.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It was a ok experience, but I felt like so creatively stifled!

Internet Design Coordinator (Former Employee)
San Francisco, CA (US)

I worked at Williams-Sonoma full-time for more than a year

ProsGreat discounts on all the amazing products were obviously a perk. I love going to the employee warehouse sales. There were some great deals at those, but only if you got a good lottery number. Good benefits for the most part, I thought their PTO was a little stingy and slow to accumulate.

ConsIf you are a creative and depending on your level on a particular team within the WSI umbrella you will be doing the EXACT SAME THING FOREVER. Then don't even get me started on the the higher ups there. The creative directors really only cared about one thing and that was what the merchandisers had to say (at least on my particular team). Unfortunately, during my time there I had to work under a manager who was completely under qualified for the position, which was very frustrating to work for, when you know he/she is doing something incorrectly.

Advice to Senior ManagementSeriously vet the creative managers you put in place and push the envelope a bit more creatively. Also, "the cave" seems like a good idea in theory, but I seriously though I needed a sun lamp at times, because of the remote placement of the room.

No, I would not recommend this company to a friend

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Decent work place

Anonymous Employee (Current Employee)

I have been working at Williams-Sonoma

ProsThe percent we get off can be worth while especially if you need accessories for your house/apartment. Pay is good for college student.

ConsHaving to get clients for yourself and deal with co-workers taking your sales. Some mangers can be hard to work with and hrs are earned by your sales per hour. You will not be full time only full time people will be the mangers.

Advice to Senior ManagementWork more towards being team oriented instead of having sale goes for associates. Can't progress with just a few experienced sellers everyone must contribute. Having to request a month in advance for vacations or time off is horrible.

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Overall, a satisfying place to work

Furniture Service Associate (Current Employee)
Las Vegas, NV (US)

I have been working at Williams-Sonoma full-time for more than 3 years

ProsCoworkers are like family and very supportive of each other

ConsNot enough internal job openings

Advice to Senior ManagementStop interviewing every single person who applies for an internal position just because they applied. If not all applicants are qualified, do not interview all applicants; it just wastes time and gives false hope.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Williams-Sonoma reviews and ratings - including employee satisfaction and approval ratings for Williams-Sonoma CEO Laura J. Alber. All 532 reviews are posted anonymously by Williams-Sonoma employees.