West IP Communications

www.westipc.com
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West IP Communications Reviews

Updated 20 February, 2015
Updated 20 February, 2015
8 Reviews
2.5
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Todd B. Strubbe
2 Ratings

Employee Reviews

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  1.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West IP Communications full-time (less than a year)

    Pros

    Good management in my department. A lot of work but a great team like effort. Great support from the people I met. II had open doors to anyone I ever had to speak to. Seriously, the people there are great.

    Cons

    As a company they are pretty cheap in the benefits and compensation area. 90 day wait for insurance is pretty archaic as is one weeks vacation to start. They really need to fix that. If you travel for them be sure you watch what you spend overly carefully.

    Advice to ManagementAdvice

    I was not there long enough to say. They were very nice to me personally. Loosen up on the compensation packages and you will never lose an employee. I am really sorry it didn't work out.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Horrible atomsphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Universal City, TX (US)
    Former Employee - CSA in Universal City, TX (US)

    I worked at West IP Communications

    Pros

    The pay is the only ok thing

    Cons

    Everything else from the staff to the company to the customers

    Advice to ManagementAdvice

    Don't take advantage of the revolving door

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at West IP Communications full-time (more than 3 years)

    Pros

    Great employees. The compensation and benefits are average.

    Cons

    Horrible Senior Management. The Management team have a hard time communicating the goals and vision of the company.

    Advice to ManagementAdvice

    Support your team.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Antonio, TX (US)
    Former Employee - Customer Service Representative in San Antonio, TX (US)

    I worked at West IP Communications full-time (less than a year)

    Pros

    Good hours, friendly staff, clean work space

    Cons

    Low pay, short breaks, too long to wait for insurance

    Advice to ManagementAdvice

    Increase pay and incentives

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Horribly managed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West IP Communications full-time (more than 3 years)

    Pros

    West IP Communications is part of West Corporation. Their sister company is Intercall which has a very well established national sales force and relationships at the majority of fortune 2000 companies.

    Cons

    The management team is horrible. West bought Smoothstone out of Louisville, KY and this group took over much of the leadership roles at West IP. The Smoothstone management team is horrible. They are small time management team that got promoted to the big leagues. Turnover is extremely high due to their incompetence.

    Advice to ManagementAdvice

    You should slowly replace the former Smoothstone management team with more capable management from outside the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Innovative technology company focused on market growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at West IP Communications full-time (more than 5 years)

    Pros

    Fast moving and exciting environment

    Cons

    Speed of growth could exposes shortcomings in maturity

    Recommends
    Positive Outlook
  8.  

    Miffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Troubleshooting Specialist in Louisville, KY (US)
    Former Employee - Troubleshooting Specialist in Louisville, KY (US)

    I worked at West IP Communications full-time (more than a year)

    Pros

    Great work atmosphere and mostly friendly co-workers. Cool office location in downtown Louisville. Quickly growing company that is privately held and was just bought out by a much larger communications firm that is getting large enough to potentially go public soon.

    Cons

    Workers in other departments were very rude and hard to work with. There was very very little training on the job. Management was flakey. I was given excellent reviews and then was fired out of the blue one day; they even tried to appeal my unemployment. I can't recommend. Overtime was forced. This could have been discrimination.

    Advice to ManagementAdvice

    Please find a manager that has better communication skills, doesn't lie to employees, and gives honest advice.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Engineer II in Louisville, KY (US)
    Current Employee - Client Engineer II in Louisville, KY (US)

    I have been working at West IP Communications full-time (more than a year)

    Pros

    Plenty of learning experience
    great staff
    laid back

    Cons

    not the highest pay in the industry

    Recommends
    Positive Outlook

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