W.W. Grainger
3.3 of 5 421 reviews
www.grainger.com Lake Forest, IL 5000+ Employees

W.W. Grainger Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

3.3 421 reviews

                             

85% Approve of the CEO

W.W. Grainger Chairman, President, and CEO Jim Ryan

Jim Ryan

(274 ratings)

62% of employees recommend this company to a friend
421 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great benefits, reputable company, The profit sharing plan is very strong"
    in 99 reviews
  • "Very professional environmnet and great benefits"
    in 43 reviews
Cons:
  • "work/life balance is a challenge at times"
    in 11 reviews
  • "Upper management all the same---and that's not a complement"
    in 14 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Great summer internship, learned a lot and gained a lot of experience. Learned about how big corporations function

Field Support (Current Employee)
Lincolnshire, IL (US)

I have been working at W.W. Grainger as an intern for more than a year

ProsEveryone was very friendly, easy to talk to, not intimidating, and willing to help.

ConsVery boring, tedious work. Received no training the first summer I was there and was expected to learn things very quickly and on my own.

Advice to Senior ManagementCheck on the interns more, make sure they know what they're doing, ask if they need help

Yes, I would recommend this company to a friend

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My Most Enjoyable Work Experience

Customer Service Associate (Current Employee)

I have been working at W.W. Grainger part-time for more than a year

ProsGreat work environment for those who despise spending 40 hours in a cubicle. Grainger offers plenty of opportunities for continued learning and growth.

ConsIt seems that the pay scale is way off balance.

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  • Approves of CEO

 

Hard work pays off. Effort and results are rewarded.

Anonymous Employee (Current Employee)

I have been working at W.W. Grainger

ProsAdvancement opportunities and management that cares about the customer as well as employees

ConsWorking away from colleagues in market away from branch

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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No issues

Anonymous Employee (Current Employee)

I have been working at W.W. Grainger full-time

ProsStrong company that is successful with a good sales training

ConsSalary is low, and the comission structure is not great.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Territory Sale Manager

Territory Manager (Current Employee)
Regional (Peru)

I have been working at W.W. Grainger full-time for more than 3 years

ProsProfit Sharing is a big proponent people stay long term.

ConsFocused on agressive growth, and alot of turnover at the entry level rep roles

Advice to Senior ManagementCareer Development within is very strong.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Seven great years with a great company

Commercial Account Manager (Current Employee)
Indianapolis, IN (US)

I have been working at W.W. Grainger full-time for more than 5 years

ProsGreat products, great customers, and a great professional team

Conswork life balance and goal setting

Advice to Senior ManagementMake improvements to sales credit known if they were made

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Grainger is a good place to work

Manager (Current Employee)

I have been working at W.W. Grainger full-time for more than 8 years

ProsFriendlt co-workers and everyone cares about the customer

Conschange management needs improvement overall

Advice to Senior ManagementMake sure the leaders in place are more than data crunchers

Yes, I would recommend this company to a friend

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Great culture and total compensation

Anonymous Employee (Current Employee)
Lake Forest, IL (US)

I have been working at W.W. Grainger full-time for more than 8 years

ProsProfit sharing is beyond amazing
Many opportunities to advance or try different jobs
Highly ethical leaders

Conslong hours due to doing more with less but people still love what they do most of the time. work/life balance is a challenge at times.

Yes, I would recommend this company to a friend

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Mediocre

Inside Sales Representative (Current Employee)
Lincolnshire, IL (US)

I have been working at W.W. Grainger full-time for more than a year

ProsCompany benefits are good. Work/Life balance.

ConsCompensation is terrible. Rarely saw any promotions within the company. It's hard to take the managers seriously when they aren't doing the job right.

Advice to Senior ManagementIn order to keep your employees happy, start promoting within the company. It's hard to keep a positive attitude when you see more than qualified coworkers working in the same position for 3 years.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Leaders lack leadership qualities

Financial Shared Services Supervisor (Current Employee)
Lake Forest, IL (US)

I have been working at W.W. Grainger full-time for more than 10 years

ProsPST is great. It's the best in the industry. Where else can you get up to 20% of your salary (after being fully vested at 7 years; progressive growth in percent contribution) given to you annually for your retirement? Other benefits are comparable with the industry.

ConsI've had the opportunity to work in several functional areas around the company over the 6+ years I've been there and although each department had its own culture, one thing remained the same...big corporate politics ruled. If you enjoy having meetings to discuss the next meeting, and progress moves slower than snails, then you may like it here. Nothing moves fast here and it's likely because middle management doesn't have a clue. (Managers up to Directors) I've never worked for an organization as siloed as Grainger. Getting anything done requires talking to 7 or more people. Management is consistently turning over - likely the reason why they don't know anything - and people are promoted based on popularity, not fully on performance. In Supply Chain, they've had at least 5 Directors in the last for years. Where's the continuity? It's hard to follow a vision when there isn't one. In Product Management, arrogance rules. Everyone keeps info to themselves in hopes of being the one to have the "grand idea." Look out for yourself there because your DPP won't support you. In Credit/Collections, putting unqualified people in manager roles is the true theme there. They don't understand the concept of "it's a good thing to communicate with your direct staff of supervisors and indirect reports." Overall, the senior leaders (VP level and above) seem to get it. It's their direct staff who can't carry out the basic needs of managing their functional areas. Grainger offers a lot of job opportunities, but be forewarned, these jobs are very typically focused on one or two functions and are not wholistic like you may expect from a smaller company.

Advice to Senior ManagementListen to you teams, truly dig in and act on those action plans focused on improving our company's Employee Engagement Survey scores. People feel like numbers here. Depending on the role, balancing work and home life is a challenge. Stop "over engineering" everything and try making things simple!

No, I would not recommend this company to a friend

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