Vitacost Reviews

Updated 16 October, 2014
Updated 16 October, 2014
56 Reviews
1.7
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jeffrey J. Horowitz
38 Ratings

Review Highlights

Pros
  • Filtered water system and 2 monitors, like someone else said (in 4 reviews)

  • Also, we are a health and wellness company, have you ever tried to feed this type of person (in 2 reviews)


Cons
  • Nice people, but warped leadership, particularly all C level employees and IT (in 8 reviews)

  • This all makes for a very stressful, unproductive and negative work environment (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    High turnover place and small pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Category Manager in Boca Raton, FL (US)
    Former Employee - Category Manager in Boca Raton, FL (US)

    I worked at Vitacost full-time (more than 3 years)

    Pros

    You can learn and it's fast paced environment.

    Cons

    High turnover rate and middle level management may not know what to do about company strategy.

    Advice to ManagementAdvice

    Build a culture to keep the right people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    I was happy to get the heck out of there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL (US)
    Former Employee - Anonymous Employee in Boca Raton, FL (US)

    I worked at Vitacost full-time (more than an year)

    Pros

    Location and a cool dot com company vibe with open office and gym.

    Cons

    People - specially the management is the worst I have ever seen. If you have not come from the following organizations - The Vitamin Shoppe or Rossetta Stone, you better have a very high tolerance for being put down and thrown under the bus. It is very pathetic and demeaning the way you are treated and some of the people who are posie's to the management can never do anything wrong. There is also a culture of mediocrity and cya with people who have been around for a while - they play the game well and make life miserable for others.

    Advice to ManagementAdvice

    This is for the Kroger Management - It may not be a bad idea to clean house to improve culture and morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vitacost as an intern (less than an year)

    Pros

    very bad to work in team as well as at organization level

    Cons

    please do not join this organization

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    One of the most unprofessional companies I have ever worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lexington, NC (US)
    Current Employee - Customer Service Representative in Lexington, NC (US)

    I have been working at Vitacost full-time (less than an year)

    Pros

    On a positive note, the merger with Kroger may hopefully instill some of Kroger's employee centered management into this company, hopefully!

    Cons

    My honest review as of today of this company within the customer service branch:

    Customer service is already a stressful job and the management department did not help make this position any easier. The management has not been trained properly for the positions they were given and it shows daily in the work that is done. There is a huge issue with favoritism and unequal work conditions as far as the consistency of enforcing the rules. For some employees rules are enforced and for others rules are simply words on a paper that mean nothing. The pay is very minimal for the positions you are in ($10.78/hr) but the benefits are a little better than normal as far as the medical, dental, vision, etc. The PTO is a joke because of the process of using the PTO hours earned. (Another area where favoritism is showed with who gets PTO approved and who does not.) There is no open culture to share feelings, concerns, or comments with upper management. There is no real room for advancing per say. Advancement with this company is a team lead and that's really as far as I have seen or heard of in a while. The other position over team lead to advance to can only be obtained if one of the 3 leaves. There is, at random times, room to move to a different position (special teams, etc) but this too is given by favoritism and not qualifications all the time. I think the lack of training with management before the positions were given is the core reason why this company experiences high employee turnover and a huge employee job dissatisfaction.

    On a positive note, the merger with Kroger may hopefully instill some of Kroger's employee centered management into this company, hopefully!

    Advice to ManagementAdvice

    TRAINING! TRAINING! TRAINING!

    Doesn't Recommend
    No opinion of CEO
  6. 4 people found this helpful  

    Not Another Cinderella Story

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time

    Pros

    As far as pros, there are some really great people to work with at Vitacost. The paychecks clear, and the coffee keeps brewing on. The company has somewhat decent benefits, but not anything close to benefit packages I have had from previous employers.

    Cons

    Cons. Where to begin. Well, everything starts at the top. C-Levels. I really cannot fathom how or why they were chosen. The most heinous of the bunch being the CMO (that's merchandising, not marketing). He just doesn't get it - neither merchandising or marketing. He is disrespectful to many people -- and that is when he is ever actually around. The CIO is pleasant enough, but he also doesn't get a lot of things. He's a big kid with technological toys and minions.

    Many unnecessary bloopers and blunders have been made due to poor choices and lack of experienced decision making, and as a result, a lot of time and money has been wasted. Higher ups either don't think things through logically or they tear things apart so intricately, the relevance of a request has come and gone.

    Favoritism also plays a large role in the poor judgement department. If you're one of the boys - and on their team - they listen. If you're not - forget about it. If you're a woman - forget about it either way! There is no true respect for female employees there. They are shewed away and/or minimized in conversations when they are not around to hear the demeaning commentary made about them. In addition, many of the "promotions" for women are basically done to appease them when they attempt to resign or they start to make waves due to poor treatment. None based on their true skill set to actually do the job they are promoted to, which leads them down a path of failure, and eventually they leave anyway.

    This brings me to my next con -- no room for real growth at this company. Maybe you'll have a lateral move here or there if you really hate the position you are in (and you're lucky), but nothing of significance. And - the grass is never greener on the other side of the new role given! Promises are made about what you will be doing in your newly clad position in the company, but none of these promises ever come to fruition. It is all smoke and mirrors to get you to stay longer until they can find someone else to fill your seat. No true appreciation for employees there.

    There is no real marketing going on in this company. People that currently make the marketing decisions have no clue, experience or background in marketing. Those hired to do marketing (that do actually have the knowledge and experience) take orders from them, and aren't given any real voice or decision-making power. Might as well hire a monkey. And if you dare do something against the grain -- be prepared to be publicly humiliated for it. HR does nothing when this happens. HR does nothing about a lot of things...

    Because of this toxic fog, led by the top down, there are many territorial battles, people doing things purposely in silos, many people not collaborating, communicating or working together and a lot of unnecessary drama. This all makes for a very stressful, unproductive and negative work environment.

    Advice to ManagementAdvice

    To Kroger execs who purchased this company: It will take a lot of work to turn this culture around. Start by cleaning house (CMO is a great starting place). Appreciate the employees. Eliminate favoritism. Listen to the employees with the actual skill set they were hired for and stop letting people who have no clue make decisions. Stop the abuse, drama and territorial battles. Make sure women are treated with as much respect as men - as equals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Worst Experience Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lexington, NC (US)
    Former Employee - Anonymous Employee in Lexington, NC (US)

    I worked at Vitacost full-time (more than an year)

    Pros

    Nothing was positive about it

    Cons

    Pay, coworkers were rude and arrogant, upper management clueless as they constantly changed direction.

    Advice to ManagementAdvice

    Fire all the executives and start over

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Work for a Fast-Moving Company with Integrity all the way to the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Web Developer in Boca Raton, FL (US)
    Current Employee - Senior Web Developer in Boca Raton, FL (US)

    I have been working at Vitacost full-time (more than 3 years)

    Pros

    Executive Integrity
    3 weeks for a typical technology advancement project vs. 6 months minimum anywhere else I've worked
    Autonomy
    Opportunity to drive business strategies and contribute in multiple ways including helping to set technical direction

    Cons

    open office layout (personally I like it though because of the ability to connect & converse directly with our Executives including the CEO)

    Advice to ManagementAdvice

    Continue the unofficial policy of waiting however long it takes to find the right people, rather than settling on someone just to fill a position. In my opinion this is why we have the highest-performance IT Team I've ever encountered in my career.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    CC and BW Pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Yes in Boca Raton, FL (US)
    Former Employee - Yes in Boca Raton, FL (US)

    I worked at Vitacost full-time (more than 3 years)

    Pros

    biweekly paycheck clears. some nice people to work for and with,

    Cons

    two bit micromanaging CEO . no direction, no benefits, no leadership plays favorites against each other, lack of privacy while working, open work area, no perks, if yo take your PTO they look at yo like you are taking something from them and if you dont use your PTO you lose it without compensation. etc.

    Advice to ManagementAdvice

    Get rid of current CEO and replace witha compenet visionary who undrstands dotcom busines..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lexington, NC (US)
    Former Employee - Customer Service Representative in Lexington, NC (US)

    I worked at Vitacost full-time (more than 3 years)

    Pros

    upgraded computers and phones, friendly co-workers

    Cons

    management didn't seem to know what they were doing, the available shifts kept changing dramatically with little notice or employee feedback, animosity between departments (specifically customer service and the warehouse), low end pay

    Advice to ManagementAdvice

    learn the systems better so that the employee can better understand how to use them, listen to employee feedback

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    overly stress full job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vitacost full-time (less than an year)

    Pros

    The best part of working here is getting to talk/help people all over the world

    Cons

    Challanges of working with Vitacost was handling being cussed out everyday

    Advice to ManagementAdvice

    Be more involved with your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Vitacost? Share Your Experiences

Vitacost

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.