Victoria's Secret Stores Reviews

Updated 30 April, 2015
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3.3
1,977 Reviews
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Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
703 Ratings

Pros
  • Great discount and deals given to employees on different products every other month (in 106 reviews)

  • 30% employee discount with some free bras throughout the year (in 91 reviews)

Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 79 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 67 reviews)

More Pros and Cons

Employee Reviews

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  1. Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in Vancouver, BC
    Former Employee - Sales Support in Vancouver, BC

    I worked at Victoria's Secret Stores full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team, management well prepared, good training support, benefits and career opportunities.

    Cons

    Work at weekends and holidays

    Advice to Management

    I believe the management are in the right path, just keep improving and investing in the staff's training.

  2. Too much fun, lots of hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Victoria's Secret Stores

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great girls, great opportunities, love the product

    Cons

    Long long hours. Have to scrap to the top

    Advice to Management

    Don't play favourites so much and pay attention to internal hires

  3. Great brand, but too much pressure. Company values were thrown into the abyss after the incentive program started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Victoria's Secret Stores

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Discount, good pay, sometiems freebies(but those are not as much as they used to be)

    Cons

    The 4 values that victorias secret lived for were thrown overboard.

    They do not care about employees they care about numbers. It is ironic , because they boast they strive to be the best employer that takes care of their own employees.

    A few months ago management decided to terminated all cat supervisor positions.
     VS (Victorias Secret) gave those supervisors 2 options: become a full time sales associate or immediately terminated!
    Really, VS did not even consider their own supervisors for other management options or vacancies. VS did not consider the supervisors' performance, they simply got demoted or terminated.They can do that with any position.

    They do not even pay their salaried managers for working holidays, either in $$ or time off why? because managers were not supposed to work overtime, however everyone knows that during christmas in retail if you are a good manger that is nearly impossible.

    There is also so much rotation of managers! They all quit. We had over 3 District Managers in less than 1 yr and many more store managers.

    Upper management is very numbers oriented and can only find themselves asking why you are not making it without considering other factors. If you do not generate the sales upper management has decided you should do are not happy with you. They pressure you, because it has to be you, not the store not the economy. I understand the brand itself sells, but they are not satisfied with %5 over last year oh no! they want to double their sales in 5 yrs so they want you to do LY numbers + their set plan + anything above their plan. At least a minimum 18% improvement over last year. However may I remind you we are still in retail.

    Upper management pressure for managers to sell. We all hate manages that stay in the office all day, however why is there so much pressure for the store manager/visual team to sell? When are the managers going to do their job manage and grow people when they ridiculous sales goals.

    Associate stress. Associates stress themselves out all day to reach of their sales targets (if they do not reach a minimum number, they are fired), but they reach the incentive threshold I guess do get a nice bonus. It is really hard to get it though (especially for full timers, who end up getting non peak hours or if associates open and close because the extra hr they stay cleaning and tiding up they have to make up for. It also depends on your store and how busy it is. Fortunately hours are so lean that maybe there aren't as many associates on the floor so that the few associates can reach their targets. I do understand that it is a business and we are looking for efficiency, but Ive seen how great people spend ever minute thinking if they are going to make it or not (especially when its too quiet).
    There is a lot of stealing sales. You have to be really aggressive and say your name a thousand times. If customers cannot remember your name then you do not get the sale ( and you don even get a name batch).

    Advice to Management

    WHY would you fire the talent its been with you for so long and has the bra knowledge (which takes time to acquire) if they are not making their SPH (sales per hour) and the store itself is not making money.

    Why do you pay out incentives when the store is not making money?

    Why you dont empower your managers?

    Why In your numbers you pretend to be blind to factors like (bra availability, or the number of teenagers walking in an out to just to try stuff and get selfies, or even the mere quantity of theft).

    Why dont you support stores with serious organized crime and theft? (it is obvious LP program is important but not enough)

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  5. Helpful (1)

    Lovely Work Place, Horrible Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Edmonton, AB
    Former Employee - Sales Specialist in Edmonton, AB

    I worked at Victoria's Secret Stores full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Generous discount, Free Products, Excellent Pay

    Cons

    Horrible managers. They verbally and mentally abuse their employees with threats that they'll fire them if they don't sell product. Too focused on sales goals to use proper coaching techniques. Lack of company values. No support.

    Advice to Management

    Focus on your company values and stop pressuring your associates to sell sell sell so you managers get your bonuses. If a customer only wants one item, then let them buy their one item. If they're just looking, then leave them to look around. Not everyone who comes into the store needs to be converted in to a customer nor can everyone afford to purchase a bunch of things. Secondly, focus on actually coaching your employees properly, maybe if you coached them on what they need to do, rather than scaring them by threats and mental abuse you would have less of a turn over rate in your stores. Focus more on what the company values rather than making money, yes bottom line is you are a business and you need to make money but VS product sells itself. you don't need naggy pushy sales girls who are terrified they'll lose their jobs if they don't sell $300 worth of product per hour.

  6. I was there for a month before I couldn't go to work anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Victoria's Secret Stores part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and great gratis benefits. Also, the product basically just sells itself.

    Cons

    The managers. They are constantly breathing down your back making sure you get your "incentive," you saw no money for commission (I haven't anyway), and you aren't treated like a real human being. You're a mule. It's also very overwhelming when you first start as they expect you to know everything. And heaven forbid you make one mistake when the manager is there, you'll be ripped apart. I really like this company and wanted to work here, but after they started commission it turned into absolute chaos. They also only give you a week off a year, for part-time too, so watch out for that. They're really strict with giving time off.

    Advice to Management

    Hire better managers; train employees better; treat your employees better. There's a reason why there's so many complaints about management here.

  7. meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate
    Former Employee - Associate

    I worked at Victoria's Secret Stores part-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of hours.
    Great friends.
    Gratis and discounts.

    Cons

    No flexibility.
    No work life balance (except to be working till 11pm-12am one day and 6am the next.)
    Managers will only pick favourites to move up not based on work.
    Catty co-workers since its predominantly women.
    Management doesn't care about employees and only cares about making sales.

    Advice to Management

    Love your employees

  8. i love the people I work with! But some of the girls need to mature a bit they are catty!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support in Toronto, ON
    Current Employee - Sales Support in Toronto, ON

    I have been working at Victoria's Secret Stores (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    • amazing management
    • always something to do so you never get bored
    • beautiful sexy store!
    • the discount
    • smells wonderful
    • make good friends
    • wonderful products
    • the growth in the company

    Cons

    • consistently cleaning it gets messy very quick
    • rude customers
    • immature catty girls
    • fake people
    • weird creepy men

    Advice to Management

    Some managers are really rude and quite frankly don't really care about there well being of their employees which sucks!

  9. Company that under values and under pays its associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bra Specialist in Vancouver, BC
    Current Employee - Bra Specialist in Vancouver, BC

    I have been working at Victoria's Secret Stores (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good discount, good coworkers, nice looking environment, nice break room, good starter job, the customers can be lovely, freebies and gratis.

    Cons

    High-pressure environment, lots of micromanaging, poor organization resulting in bad scheduling and underpayment, totally random salaries, sexual harassment/abuse from customers, lack of empathy from management. Little room for advancement. Work-life balance is bad as associates are often scheduled to close until 12am then forced to stay until 12:45 am even when they have to open the store the next morning. High employee turnover rate means that 80% of the associates are new hires who haven't been adequately trained and thus make things a lot harder for well established associates. Some associates have been wrongfully-terminated. There is lots of competition and backstabbing between associates as they are all pressured to sell over 350 per hour.

    Advice to Management

    Empathize with your associates, treat them as people and work to provide a safe work environment.

  10. victoria's secret

    • Work/Life Balance
    Current Employee - Victorias Secret Cashier
    Current Employee - Victorias Secret Cashier

    I have been working at Victoria's Secret Stores part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good management, good colleagues, nice culture, company values

    Cons

    nothing came to my mind.

  11. Good company, all dependent on the staff in your store (in my case gossip/catty central)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cash Wrap Lead in Edmonton, AB
    Current Employee - Cash Wrap Lead in Edmonton, AB

    I have been working at Victoria's Secret Stores part-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    the bonds made between coworkers, gratis (which are basically cheaper buy ins for employees or free merchandise we receive every month, given it is such a high volume store therefor needing more employees it is always easy to get a switch taken/switched; as well as possible for you to call in sick and be replaced by someone else (havent been able to call in sick at other works/made feel guilty if doing son)

    Cons

    working with a large female based group (leading to a lot of cattiness, gossip), the policies on employees are more restricted than customers aka employees aren't able to price adjust but customers are; making it seem they value the customer more than the workers

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