Victoria's Secret Stores

  www.victoriassecret.com
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Victoria's Secret Stores Reviews

Updated 17 August, 2014
Updated 17 August, 2014
1,417 Reviews

3.3
1,417 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Victoria's Secret Stores CEO Sharen Turney
Sharen Turney
504 Ratings

Review Highlights

Pros
  • Great discount and deals given to employees on different products every other month (in 93 reviews)

  • 30% employee discount with some free bras throughout the year (in 77 reviews)


Cons
  • Some positions pose a greater difficulty in maintaining a work-life balance (in 66 reviews)

  • The part-time work & call-in shifts are for the birds (if this is your only job) (in 56 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work and to earn experience in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    Pros

    VS is a great place to work. The atmosphere is nice and its a great environment to work in. Victorias secret offers good promotions to employes.

    Cons

    No competitive salary, not a lot of hours is given.

    Advice to ManagementAdvice

    The store should hire full time employes and they should offer a better salary.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great environment, staff and opportunity for growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great staff
    Organized management
    Excellent flexibility with scheduling
    Constant coaching and opportunity for growth
    Positive work environment
    Gratis
    Overall great company!

    Cons

    So far in my experience, there has been nothing wrong with the store or company.

    Advice to ManagementAdvice

    Please continue to do as you have been. In my 9+ years of working in retail this has been by far one of the most positive experiences I've had where even when I'm tired and exhausted I enjoy going to work everyday

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    This was the worst, and the least professional, employer and work environment I have ever experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Hamilton, ON
    Former Employee - Sales Associate in Hamilton, ON

    Pros

    - a select handful of the sales associates were enjoyable company

    Cons

    - "call-in" shifts that 9/10 times were not activated

    - petty, catty, condescending, unprofessional personalities; even amongst mgmt

    - mgmt is lacking in skills; organizational; social; professional, etc (aka every skill a manager should possess)

    - lack of consistency as mgmt would frequently contradict themselves

    - associates and mgmt would participate in unprofessional conduct via the headset (ie. slandering colleagues/subordinates/customers)

    Advice to ManagementAdvice

    - take into consideration all the negative reviews being shared in this community, and make the necessary changes to improve your work environments

    - adequately SCREEN your store-level mgmt candidates to weed out the vindictive illiterates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Pathetic Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Vancouver, BC
    Former Employee - Management in Vancouver, BC

    Pros

    Discount is good 40% off. Free stuff every month but usually stinky perfume and bland bras. Onky nude white or black.
    High pay I guess

    Cons

    Horrible management
    Stupid teenage employees
    Cheap company with hours
    Managers don't know what their doing.
    New manager is awful! !!!!!
    Worst I've ever dealt with. Cackles like a witch.

    Advice to ManagementAdvice

    Fire Jeanine!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great First Retail Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Edmonton, AB
    Current Employee - Anonymous Employee in Edmonton, AB

    Pros

    Generous Discount
    Free Items Every Month
    Positive Motivation
    Fun Environment

    Cons

    Some catty girls
    Management went downhill after a year of being open
    Gossip was frequent

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Bad Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Their employee discount is nice and also getting free things occasionally. The work is easy and the customer base is okay.

    Cons

    There are too many levels of management and lots of miscommunication (or lack there of). There doesn't seem to be a clear goal for anything and too many people are not on the same page about the simplist things. For example, how we organize receipts at the end of the night to make audits the next morning go as efficiently as possible.

    Advice to ManagementAdvice

    Get together, make a game plan for the week/month and execute effectively. Let's all follow the same SOP.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Markham, ON
    Current Employee - Sales Associate in Markham, ON

    Pros

    - Monthly buy-ins, samples
    - Beautiful stores
    - Learning about how bras should fit and helping other women find their perfect fit makes you feel amazing as well!

    Cons

    - Management can differ from store to store
    - Minimum wage
    - Many broken promises, told one thing during training/onboarding and another when you're actually on the job.

    Advice to ManagementAdvice

    Training the managers (ANY management positions) you hire from outsides thoroughly. Ensuring they know the Workplace Ethics code is very important, and considering the feelings of their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Flexible with scheduling, lots of hours,

    Cons

    Sometimes demanding, you need to call-in prior to your actual shift... so you have to plan your day around the call-in (which sometimes, they don't even accept)

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Recent changes from upper management are harming the store culture and reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Replenishment Associate
    Current Employee - Replenishment Associate

    Pros

    The discounts and gratises are great, majority of employees are easy to get along with, and there is always a long to-do list (better then having nothing to work on). Also the return/exchange/warranty policies are amazing and make it easier to stand behind the products and to sell them.

    Cons

    The training is lacking and you are often expected to know new information, even if management has not explained it to every associate. There is a (recent) heavy focus on selling, which results in a lot of back room tasks being pushed behind and under valued. As well, some managers are unable to deal with mistakes or conflict in an appropriate manner.

    Advice to ManagementAdvice

    The new sales tracking at cash causes tension between associates and many customers have noticed and/or complained about these differences. This also causes associates who have constantly high sales to be commended, despite their pushy behaviour and customer complaints, while associates with fluctuating sales who maintain honesty and integrity with each customer are under appreciated. Even my friend who swears by your bras and originally convinced me to try them, now dislikes shopping in the stores and would consider buying bras elsewhere if your product was not as good.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    busy but pretty fun environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate  in  Toronto, ON
    Former Employee - Seasonal Sales Associate in Toronto, ON

    Pros

    30% discount and sometimes gratis but very limited

    Cons

    employees are female and sometimes there are tensions.

    Recommends
    Positive Outlook
    Approves of CEO

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