Verizon Reviews

Updated 19 October, 2014
Updated 19 October, 2014
2,403 Reviews
3.3
2,403 Reviews
Rating Trends

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Verizon President & CEO Lowell McAdam
Lowell McAdam
820 Ratings

Review Highlights

Pros
  • The best thing is the pay and benefits that start on your first da (in 189 reviews)

  • If your a mgmt employee there is a good deal of work life balance (in 78 reviews)


Cons
  • Lack of work/life balance attribute to high absenteeism across the company (in 87 reviews)

  • Management cannot do their jobs due to idiotic Upper Management fiascos (in 84 reviews)

More Highlights

Employee Reviews

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  1.  

    Good job at the right time, but limited and rigid career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant

    I have been working at Verizon full-time (more than 3 years)

    Pros

    Good work / life balance (I was a remote worker throughout my tenure, though that may not be possible with many if not most positions in the company). Competitive pay, but YMMV on initial hire. (I was hired into a senior individual contributor role position).

    Cons

    Use of internal systems for internal and external customer support are complex and convoluted, with disparate and often duplicate applications being used. This was a result of an assortment of companies being integrated into an already large company. Poor collaboration between teams, though some division / teams may have pockets of excellence. Difficult to mobilize the company because of its bulk.
    Expect a VERY long onboarding process.
    Pay increases were limited (once a year upon yearly review, manager discretion to provide an increase within a 2-4% range depending on goals attained). This was partly due to a poor structure for the consulting services group in general, with difficult opportunities for project based resources to be fully utilized unless you were assigned to an account with a multi-year engagement. This also affects your bonus incentive pay, and while on paper may seem generous, was difficult to using utilization metrics that were set since you were at the mercy of being assigned billable project work based on the sales pipeline, the adeptness of your managing principal to assign you the work, and to a lesser extent your ability to network with project managers to be requested for additional work.
    Training was very limited - There were some good online resources provided, but training budget was non-existent during my tenure there. I was able to attend once conference during my 4 year tenure (a conference I had attended yearly prior to that) and could not get authorization for any classes.
    Some internal tools and apps were absolutely archaic (document management was especially horrible scattered between a various web-centered services and flat file shares).

    Advice to ManagementAdvice

    The company itself has a good vision to grow the top line revenues through cloud, security and managed IT services. However, internal structural and collaborative improvements remain a long way off from achieving maturity. Professional Services especially lacks maturity, and needs better investment at the senior executive level to make it a better enablement group for the products in Verizon's portfolio. Presales and post-sales cycles need to be better integrated. Better tools for collaboration need to be in place given the disparate distribution of resources. Need to get start treating the PS organization as a collection of CONSULTANTS and not simply engineers if you truly want effective consulting practices.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Technical Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Service Manager in Toronto, ON
    Current Employee - Technical Service Manager in Toronto, ON

    I have been working at Verizon full-time (more than 10 years)

    Pros

    Training opportunities. Flexible time. Good people to work with.

    Cons

    Opportunities for growth are limited.

    Advice to ManagementAdvice

    Honestly listen to employees suggestion. Be more proactive.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    The worst company to work for; candidates beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon full-time (more than 3 years)

    Pros

    There is not good reason to work here. If you like to get paid to get abused by ineffective managers, this is a great place to work.

    Cons

    In my 15 year industry experience few years at Verizon were the worst. I've worked for global organization, mom and pop operations, small and large organizations but Verizon got them all beat, hands down, when it comes to respecting its employees. The management style is "stat of the art" 1945 command and control. Only the ass-kissers get the recognition. If you can't kiss the right ass, you're out. I worked in 3 different department during my 5 years and each one was the worst than the previous. You've been warned!

    Advice to ManagementAdvice

    Management is enjoying the strength of network. They are making money hand over fist because of great network (it really is great by the way) but ineffectiveness in their performance management and accountability are going to catch up to them soon. Not to mention HR, a huge shame on the name of HR. All they think they are good for is paper pushing and its sad they even suck at that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon full-time (less than an year)

    Pros

    Solid Company in US not in india.

    Cons

    Bureaucracy, politics, inefficiency. At least in the team I was present.

    Advice to ManagementAdvice

    Hire the right people and maintain intellectually stimulating work culture.

  6. 3 people found this helpful  

    Morale beat down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bilingual Account Executive in Toronto, ON
    Former Employee - Bilingual Account Executive in Toronto, ON

    I worked at Verizon

    Pros

    Great Benefits program
    *Meeting great intelligent individuals

    Cons

    *Major abuse of power
    *Bullying
    *Harassment towards women
    *Lack of accountability towards management
    *MAJOR Lack of trust towards HR
    *Micro-management

    Advice to ManagementAdvice

    Prior to the new V.P. coming on board, thing were relatively fine and slightly healthier. The major key players and major talent have already left if not in the process. If it's not broken, don't fix it gentlemen !

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Great company to work for if you are in the right group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Systems Consultant - Systems Analysis & Programs in Colorado Springs, CO (US)
    Current Employee - Lead Systems Consultant - Systems Analysis & Programs in Colorado Springs, CO (US)

    I have been working at Verizon full-time (more than 10 years)

    Pros

    good salary, great benefits, experienced and knowledgeable and friendly people

    Cons

    I am not aware of any

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Verizon

    Pros

    Everything is wonderful. The environmennt peoole of course we l8ve u all of u

    Cons

    L9ve love love love l8ve

    Recommends
    Approves of CEO
  9.  

    Great potential, great people, not so great execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon full-time (more than 5 years)

    Pros

    Extremely enriching environment at a personal level, where scores of talented individuals work together to succeed against sometimes impossible odds.
    Breadth and depth of solutions portfolio, international context.

    Cons

    Internal processes much too cumbersome to allow efficient management of customer expectations.
    Product management teams seem to be too thinly stretched to meet internal expectations (and often the customer's expectations) on the vast portfolio of solutions across all geographies.

    Advice to ManagementAdvice

    Demonstrate lasting commitment to organization impacting changes, if only to allow allignment and adherence to corporate strategy.
    Streamline and expand product development to regain leader status (rather than a more reactive stance towards changing environments).

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Ashburn, VA (US)
    Current Employee - Senior Product Manager in Ashburn, VA (US)

    I have been working at Verizon full-time (more than 3 years)

    Pros

    Great work-life balance (at least in my division - I've also heard of managers who track their employees down to the minute), telecommuting opportunities are typically available and they have quite a generous PTO policy.
    Training is available but you have to work for a manger who will support you and who can navigate the extremely complicated administrative landscape of the company. Having a strong manager is paramount.
    Verizon is similar to every other company I've worked for where the executive leadership is very strong with some good to mediocre middle-managers and the occasional "lifers" who have been directors for many years and everyone is wondering what they are actually doing. Plenty of good workers but also a lot of people with the entirely wrong skillsets in some of the positions.

    Cons

    Verizon believes in retaining their existing employees, which is a good thing but it also means that some people have spent decades going from IT to Marketing or from Sales to Product being basically trained on the job and not necessarily bringing in the required expertise for the position. The company has a Verizon "bubble" and they believe their technology and processes are the ultimate standard which in turn results in teams spending a lot of time reinventing things that don't really need to be reinvented, without benchmarking first or doing competitive research. They are losing a lot of good talent because young, progressive people feel like they don't fit in with the Verizon inward-looking way. They also have an aging workforce (again, not necessarily a negative, just a fact) and while they are trying to position themselves as a technology company they often don't realize that the technology they are developing is several generations old.

    Advice to ManagementAdvice

    Hire more people with the right experience. Sometimes you find employees with completely unrelated background working in positions that require highly specialized skills which they don't have. This contributes to the company's lagging in the marketplace. Verizon is a great company with great brand recognition and inspiring executive leadership - make sure that permeates all layers of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Future focused/ open to innovation/ constrained by their infrastructure and past

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Irving, TX (US)
    Former Employee - Manager in Irving, TX (US)

    I worked at Verizon full-time (more than 10 years)

    Pros

    Full of opportunity to see where high tech meets the road. On the cutting edge of consumer technology. Best wireless network and Fiber distribution infrastructure, bar none. Financially secure. Real opportunity to shake and move for those willing to invest the effort and who are good at what they do.

    Cons

    Still a little stodgy with residual from AT&T days. Relentless about outsourcing and taking money out of the machinery. Customer service resides in India. On line help tools need some help.

    Advice to ManagementAdvice

    When you are the market leader, lead the market. If you don't want to be in the wireline business, spin it all off. The death by a thousand cuts will never deliver the success you're looking for.

    Recommends
    Neutral Outlook
    Approves of CEO

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