UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated 17 December, 2014
Updated 17 December, 2014
2,165 Reviews
2.9
2,165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
859 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The company hires great people, but they are not recognized for the hard work. Company has become too small.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CRA in Mississauga, ON
    Current Employee - CRA in Mississauga, ON

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Wonderful people to work with. Even in an overworked environment they help each other. Smart people that make this dept exist.

    Cons

    Too small, if you have one bad department everything falls apart and the bad people are protected. And resources are slim so over worked employees. Company not looking at the bad seeds.

    Advice to ManagementAdvice

    Take care of your hard workers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 25 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX (US)
    Former Employee - Management and Clinical/Professional in Houston, TX (US)

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  3.  

    Pleasant experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter in Lawrenceville, IL (US)
    Former Employee - Senior Underwriter in Lawrenceville, IL (US)

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Good pay and working conditions.

    Cons

    High productivity demands and excessive auditing.

    Advice to ManagementAdvice

    Talk less about making quality the focus and actually do it.

    Recommends
    Neutral Outlook
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  5.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Decent pay, easy work. Not really too many positive things I can say about the work or company in general.

    Cons

    It's a call center everything you do is about numbers. How many calls, how long were they? Who really cares if someone doesn't understand their policy benefits or claims, right

  6.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service in Raleigh, NC (US)
    Current Employee - Customer Service in Raleigh, NC (US)

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive wages, can work from home, chance to learn the health coverage industry, great pto

    Cons

    I can't think of any con's beside the fact that there are no raises for this position, at times they're disorganized

    Advice to ManagementAdvice

    Organization

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A great place to learn about health insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO (US)
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO (US)

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Salary flexible hours willingness to teach new things

    Cons

    Too much for one person to do and achieve metrics

    Advice to ManagementAdvice

    Balance load of work evenly

    Recommends
    Approves of CEO
  8.  

    Great pay & benefits. Poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Knoxville, TN (US)
    Former Employee - Care Coordinator in Knoxville, TN (US)

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Ample time off. Exceptional pay.

    Cons

    Management is out of touch and lacks respect for the frontline employees.

    Advice to ManagementAdvice

    Learn to appreciate hard-working employees.

    Recommends
    Neutral Outlook
  9.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Pros

    PTO and time off great, work life balance

    Cons

    Red tape and low salary

    Recommends
    Neutral Outlook
  10.  

    Well run organization, but sometimes too focused on metrics at the expense of customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Work from home, opportunity for advancement, diverse work force

    Cons

    Sometimes "metrics" get in the way of the customer experience

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Balance Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Dallas, TX (US)
    Current Employee - Consultant in Dallas, TX (US)

    I have been working at UnitedHealth Group

    Pros

    Great work/ life balance for those that need a balance.

    Cons

    arbitrary goals and focuses on wrong data

    Advice to ManagementAdvice

    Goals should be based on the person and their territory, not the same goal for everyone.

    Recommends
    Positive Outlook
    Approves of CEO

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