Ulta Beauty Reviews

Updated 30 October, 2014
Updated 30 October, 2014
778 Reviews
2.7
778 Reviews
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Ulta Beauty CEO Mary Dillon
Mary Dillon
143 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 61 reviews)

  • Great employee discount on product as well as salon services (in 45 reviews)


Cons
  • I don't have a very good work/life balance because I'm always at work (in 23 reviews)

  • Upper management is not always aware of activities that go on in the store (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Toxic GM/DM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Professional
    Current Employee - Salon Professional

    I have been working at Ulta Beauty full-time (more than 5 years)

    Pros

    Great benefits considering I may need 'em for therapy since the stress level I've experienced while working here is through the roof.

    401k that the company matches up to 3%

    Cons

    Oh, where do I even begin?

    Advice to ManagementAdvice

    Every manager should have their own email account/access to upper management since there are a lot of toxic GM's working for this company. I've never had such an awful GM or DM in my history of working for Ulta. Thankfully the GM was transferred to another location, because I was extremely close to leaving and taking my business and book to another salon that actually appreciates their employees.

    Don't expect your employees to follow the cultures and values when upper management does not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    ultamately unsatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor in Chesterfield, MI (US)
    Current Employee - Beauty Advisor in Chesterfield, MI (US)

    I have been working at Ulta Beauty part-time (less than an year)

    Pros

    discount on expensive makeup is always a plus
    great associate management

    Cons

    one week you could get 24 hours and the next 8…. no consistency in scheduling and if they need you, they'll just call and expect you to drop everything and come work.

    Advice to ManagementAdvice

    evaluate the work ethic of each associate and their overall attendance and let that be a deciding factor in who should be scheduled hours compared to others.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Very complex place to work, the discounts are the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty part-time

    Pros

    You will always be busy, management is tolerable, there is opportunity to move up. Maybe not as fast as you would like but it is definitely a start

    Cons

    pay, the customers can be very nasty during holiday time. the hours are very scarce. I had 2 managers quit while I was working here in the first 2 months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Consultant in Greensboro, NC (US)
    Current Employee - Beauty Consultant in Greensboro, NC (US)

    I have been working at Ulta Beauty part-time (more than an year)

    Pros

    Training was fun and easy, get to be the first to know about sales and make up,free samples and ocassionally free make up

    Cons

    no room for advancement, compensation and benefits were not the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Easy job and the management team I worked for was great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician in Oklahoma City, OK (US)
    Former Employee - Esthetician in Oklahoma City, OK (US)

    I worked at Ulta Beauty full-time (more than an year)

    Pros

    Free product when Reps come to visit. Great discount on products. Lots of great co-workers, I made several good friends from this job.

    Cons

    Sometimes the customers were hard to deal with but that's to be expected in a customer service setting.

    Advice to ManagementAdvice

    advertise more for the skin care services. Its hard for the estheticians to get more services if there aren't any promotions for them to sale on a regular basis.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Glamorous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salon Coordinator
    Former Employee - Salon Coordinator

    I worked at Ulta Beauty part-time

    Pros

    Free salon services, great hours, set schedule

    Cons

    Looking good enough for them.

    Advice to ManagementAdvice

    Be open to new people & ideas

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fair company, overall the people make it great!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Arch Expert in Macon, GA (US)
    Current Employee - Benefit Arch Expert in Macon, GA (US)

    I have been working at Ulta Beauty full-time

    Pros

    No work life balance really it's retail. Great money in so easy posistions, gratis and discounts!

    Cons

    Very corporate, but overall laid back!!

    Advice to ManagementAdvice

    I am lucky to have a good team of managers!!

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Fun to do what I love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor in Capitola, CA (US)
    Former Employee - Beauty Advisor in Capitola, CA (US)

    I worked at Ulta Beauty part-time (less than an year)

    Pros

    The 25% discount was awesome and I was able to work in what i love doing. Employees would occasionally get gratis and free products from our most popular members

    Cons

    The hours were terrible and their scheduling system is probably one of the worst I have ever seen in a job.

    Advice to ManagementAdvice

    How about a more updated scheduling system?

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Tempe, AZ (US)
    Current Employee - Anonymous in Tempe, AZ (US)

    I have been working at Ulta Beauty part-time

    Pros

    The pros are that you get a decent discount and gratis (free stuff) from all different types of vendors visiting the store. Most customers are pretty cool.

    Cons

    I feel like this store has some sort of curse. I've been working at this location for a little over a year and since working here we have completely re-staffed our management team at least 4 times. Each time we have to suffer, I feel like everything here is based off a "buddy system" no one cares how long you've been here, if you're not friends with whoever is making the schedule be prepared for almost no hours. The training I received (if you want to call it that) was nearly non-existent. I'm not trying to be a crybaby by any means I just want you to know what you're getting yourself into when applying for a join here. It's not a happy place. The girls in the salon are paid a commission, work their butts of and still make no money, aestheticians don't last long because of lack of clientele, surprisingly the arch experts last I've seen many of their clients say they were happy with their service and leave no tip, the girls at the register and prestige usually have to work 2 jobs to make ends meet its just not cool. BEWARE!!!!!

    Advice to ManagementAdvice

    Pay attention to your staff. The employees job is to take care of the customer, the manager's job is to make sure the employees needs are taken care of. Happy employees=Happy customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Horribly ran company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor in Tukwila, WA (US)
    Former Employee - Beauty Advisor in Tukwila, WA (US)

    I worked at Ulta Beauty part-time (less than an year)

    Pros

    Employee discount
    Contests and raffles to win makeup baskets

    Cons

    Literally everything else that comes with being employed by ULTA

    Advice to ManagementAdvice

    This is literally the worst company I have ever worked for. The store manager knows absolutely nothing besides how to run the register, so when you are hired, you are given zero information. You have to be the one to ask what you should do on the first day, how you're able to clock in, who you should look for on the first day for training, etc. I left after one week because this place is a huge joke. The managers are just randomly selected girls that have some makeup experience but know zero about customer service or anything more than the regular cashiers. They provide ZERO training and I do mean zero. You get to look over someones shoulder while they ring up a customer and then are expected to do it on your own and know everything after that. They are extremely unhelpful and more worried about you clocking in and out on time so that they don't go over payroll budget than they are with making sure they have competent employees. I would never recommend ULTA to anyone looking for a job!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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