Ulta Beauty Reviews

Updated 15 September, 2014
Updated 15 September, 2014
717 Reviews
2.7
717 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ulta Beauty CEO Mary Dillon
Mary Dillon
124 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 51 reviews)

  • Great employee discount on product as well as salon services (in 38 reviews)


Cons
  • Upper management is way out of touch with how the store actually functions (in 43 reviews)

  • You will be part-time indefinitely, and NEED to have another source of income (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Absolutely Horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ulta Beauty full-time for more than 3 years

    Pros

    Vendor Gratis.....other than that, nothing.

    Cons

    Break EEOC regulations, Labor Regulations, fire people for no legitimate reason and HR is uneducated and resolve nothing.

    Advice to ManagementAdvice

    Teach your GMs to actually manage and not to do your job. Hire people without felonies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Dissatisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Dallas, TX (US)
    Former Employee - Beauty Advisor in Dallas, TX (US)

    I worked at Ulta Beauty part-time for less than a year

    Pros

    Employee discount, free salon services upon hire, free coupons

    Cons

    Poor training, snobby attitude from management, overwork you

    Advice to ManagementAdvice

    Train your employees better, practice what you preach. Follow your core values. Give wow experiences to employed as well, win together, do what's right most of all! Treat everyone with respect and dignity!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Extremely high expectations, low resources to be successful. Huge discrepancy, makes it hard to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  Madison, WI (US)
    Former Employee - Associate Manager in Madison, WI (US)

    I worked at Ulta Beauty full-time for more than 3 years

    Pros

    The occasional gratis (aka free products for brand training).

    Cons

    Little to no payroll. Just enough hours for your management team to be cashiers and run a sales floor and complete numerous other tasks, while trying to provide outstanding customer service.
    Lack of training/development to ensure you are successful.
    Most store managers are extremely lazy and expect their teams to run their stores.
    Compensation could definitely be better, they tempt you with a chance to bonus (it rarely happens).
    Never received a raise.
    As a manager you are held responsible for a lot (to run a store), however, you are not given the time or proper training to be successful.

    Advice to ManagementAdvice

    As a company, there should be a focus on developing associates and payroll to support the values of customer service that it preaches. It's impossible to deliver the level of service that Ulta strives to provide while not giving the stores the resources it needs in order to be successful (payroll and training in particular). Also, they should really look at hiring people who are the right fit...not just anyone who applies. Unfortunately there are a lot of people in the company who are selfish and don't care about their associates and treat people like crap!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Back stabbing experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Lead  in  Royal Oak, MI (US)
    Former Employee - Prestige Lead in Royal Oak, MI (US)

    I worked at Ulta Beauty full-time for more than a year

    Pros

    I loved working with the product lines and representing the brand. I truly believed in and loved the products I was selling (Clinique).

    Cons

    Back stabbing and fake management. Everyone talked about each other behind their backs. It was a total joke!

    Advice to ManagementAdvice

    Follow your core values and be professional.... Sitting in the back office and not working really shows your lack of caring and ability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    Associate manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ulta Beauty

    Pros

    The only pro is the "gratis" you receive from some of the vendors but doesn't make up for all the cons. 401k, vacation and health insurance
    50% off salon services

    Cons

    I've been in management for over 15 years and this by far is the worst training program I've ever seen. This company doesn't invest in their employees and doesn't give their stores the payroll they need to keep customers happy. Minimal pay, low payroll, the employee discount is only 25%, the DM loves to threaten to write the entire store team up. No weekends off, work life balance is the worst I've ever seen in any company. If you have a family RUN! They stayed open 24 hours straight on Thanksgiving, didn't close Easter Sunday when no one else in our center were open. The GM's are over worked, the stores are under staffed they set you up to fail by making it almost impossible to provide great customer service.

    Advice to ManagementAdvice

    Increase your payroll hours
    Invest in a great training program, will be worth it in the long run.
    Implement a work/life balance program

  7.  

    Worst company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty

    Pros

    Meet some pretty interesting people and make some friends If your lucky.

    Cons

    Management sucks everyone is fake!
    Don't get paid enough to do half of the stuff your asked to do.
    So much turn over.
    This place is a shame.
    Employees don't even know what there doing half the time.
    No help ever!

    Advice to ManagementAdvice

    Management is the worst I was totally shocked by the back stabbing and fakery going on. Turn over is happening because of Management not the employees. When the big dogs come in management puts on a front acting as if they care about employees. It's all a hoax. They gloat about how well there doing and putting employees to the side it's wrong and there is no appreciation for employees. Absolutely shocked by how terrible the management is.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I have been working at Ulta Beauty part-time for less than a year

    Pros

    Good Quality Products used, Great training, Clean Salon, Guaranteed Hourly pay in salon.

    Cons

    You are expected to have 60 clients rebook with you every month before any advancement on part time hours. New stylists get first dibs on new Clients even if they were hired a day after you and there are three of them! You are expected to go up to customers and convert them into your clients if you are not busy in the salon. Favoritism is a huge problem. Being treated like a child and being brought into the office for "Coaching" constantly.

    Advice to ManagementAdvice

    Look a little closer at who the real problems are in the salon instead of Favoring certain people. Less useless petty coaching with useless strict rules and more in salon training! Stop favoritism within the company. Make it easier for everyone to equally make money in the salon by creating a more fair system.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Horrible Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Consultant  in  Los Angeles, CA (US)
    Former Employee - Prestige Consultant in Los Angeles, CA (US)

    I worked at Ulta Beauty part-time for less than a year

    Pros

    Discounts, Freebies from Vendors, Vendor connections

    Cons

    Low pay, low staffing, incompetent management, very political in store and no support

    Advice to ManagementAdvice

    Please take a moment and set aside your own issues to realize the talent that is right in front of you. Grow your staff to be able to handle issues and tasks on their own and stand behind them. Also, tell upper management to find a way to budget more hours so your staff is dedicated to your brand and not constantly looking for another job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Absolutely the worst experience ever!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty

    Pros

    As a manager the free products are the best part of the job

    Cons

    This company does not value their management staff or any other staff for that matter. Everything is expected of you but the company is not willing to pay the employees more. I've worked retail for over 10 years and this job was what forced me out! Never have I been so mistreated by a company the way this one did. They would rather have a mediocre manager do the job and pay them half the money rather than keep a strong manager and give them the well deserved paycheck they earned.

    Advice to ManagementAdvice

    There are better opportunities elsewhere.

  11.  

    Poor experience, poor management, no training, no technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ulta Beauty full-time

    Pros

    Vendor events, free samples, and beauty tips.

    Cons

    There is no technology, no training, lack of structure, low morale, bad attitudes.

    Advice to ManagementAdvice

    Culture needs to be more positive and healthy. It's important to change processes and be open to new ideas, which they are not.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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