Uber Reviews

Updated 22 October, 2014
Updated 22 October, 2014
127 Reviews
3.0
127 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Travis Kalanick
74 Ratings

Review Highlights

Pros
  • Get to meet new people especially cute girls (in 4 reviews)

  • Flexible schedule, easy to start, dangerous and stressful job (in 5 reviews)


Cons
  • I Don't Like The Rating System Cause i Cant Tell what people have rated me (in 15 reviews)

  • Long hours make work life balance challenging (in 8 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Long hours and repetitive work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations and Logistics Manager
    Former Employee - Operations and Logistics Manager

    I worked at Uber full-time (more than an year)

    Pros

    You get a prime seat to watch the evolution of the transportation industry. Good exposure to operations, marketing, and political strategy in a rapidly growing business. You will learn a lot and it's nice to have your company constantly in the news and being brought up in conversation.

    Cons

    Work life balance is horrendous. You will eat every meal at your desk. Despite claims of "no face time" there is absolutely the expectation that you need to be seen at your desk well into the evening. You will be online and constantly available on weekends.

    Once you learn the basics of the job there is little change in the day to day. They sell it as a chance to implement innovative solutions, but everything interesting is done at HQ by the strategy and product teams. If you work in a city you just get to implement the vision of management without any real freedom to do anything creative.

    Questionable ethics and the company continues to treat it's drivers extremely poorly preferring. If you have a strong moral conscience you may find yourself staring at the ceiling every night instead of falling asleep after a long day at the office.

    Advice to ManagementAdvice

    Loosen the reigns, make sure employees get some time away from work.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Flexibility is Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UberX Driver in Atlanta, GA (US)
    Current Employee - UberX Driver in Atlanta, GA (US)

    I have been working at Uber as a contractor (less than an year)

    Pros

    I really like the flexibility Uber offers. I also work a FT job, but the fact there are fares 24 hours a day makes this a good gig for PT work. What I have found to work for the best "bank for the buck" is getting online by 5am & trolling south (I live in Buford) on P-Tree Ind or 141, there are many fares heading to the airport at that time. Overall it's a very nice PT gig. I have met many "interesting" people, I could write a book.

    Cons

    I have to usually drive ITP during evenings to get fares (35+ miles).
    In the late nights - early mornings - there are almost as many cancellations as fares. I have even called the customer to verify they indeed need a ride & have been told yes.. I have driven as far as 18-20 miles (when working very late you might be the only driver out, or so it seems) only to be cancelled upon arrival. Uber might or might not compensate me for that. & if they do, it's $6. - of which I receive $4.80.
    The GPS leaves much to be desired on many nights, so I call the customer to verify their location. If it's very early in the morning (like runs to the airport) the customer have gotten PO'ed as they do not want to wake their family. If it's the drunks you are taking home, sometimes they have no clue where they are & I am driving in circles trying to find them.

    Advice to ManagementAdvice

    The $1 deduction for every fare can be a big hit, especially for a fare under $10, because there's also the 20% fee.
    I do not get satisfaction from many emails to partners.uber.com. They are condescending & there's no 'voice' to speak with when there's a major concern. Many times they do not answer the question at hand, they give a "standard" reply that has nothing to do with the question emailed to them.

  3. 5 people found this helpful  

    exciting problems, red flags in ethics and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Uber as a contractor (less than an year)

    Pros

    - large and exciting problems as they pioneer an industry. tons to solve across the board
    - working on rogue/startup-within-a-startup projects is possible and encouraged (if you can handle it on the side)

    Cons

    - expected to drink the kool-aid as early as the interview. driver operations makes up a large portion of roles, most hires from banking (and the culture that comes with it)
    - more fingerpointing than there is owning responsibility
    - rider-facing work extremely prioritized over driver-facing work
    - red flags; employees abusing uber credit, driver approval systems. lack of discretion or moderation in spending company money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    OK but needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Customer Support Agent in San Francisco, CA (US)
    Current Employee - Remote Customer Support Agent in San Francisco, CA (US)

    I have been working at Uber as a contractor (less than an year)

    Pros

    You're a contractor but they pay you pretty good money for the type of work you're doing which is pretty much answering email from drivers and riders. You work fulltime hours and get paid weekly so it's good extra money. You are eligible for some medical benefits but it's not that great as you still have to pay for it. I chose to get my own insurance. The best part of this job is that you can work from home. It's supposed to be a 9 month contract with the option to extend. They do ask for feedback alot with surveys so that's good.

    Cons

    The constant change in policies and procedures is annoying. I understand that it's a start up but at some point you need to establish standards to follow. CSRs are constantly asking eachother on their chat room if what they're doing is correct because the company constantly changes things on you. So you may be doing something one way for awhile and then get counseled that it's wrong. One manager may tell you one thing, then another may tell you another. Every information disbursed is either via constant email updates, on their incomplete employee website or on various spreadsheets on Google docs are some off links at weebly. They do have video conferences, but that information is quickly forgotten. For an 18 Billion dollar company, there should be one platform for everything. Speaking of platform, their account tools is slow and buggy. They have no main phone line so alot of disgruntled drivers/riders who have to wait sometimes for weeks to hear anything back. Scheduling can be crazy depending on what region you are in. Some regions allow agents to choose their own schedules, while others expect you to work crazy hours. Managers get rotated through, so you can find yourself with a new manager every other month. CSRs in the first level are limited to what they are able to do, yet they are expected to maintain a quota of tickets per hour which is ridiculous considering you end up having to "escalate" an issue and then that counts against you even if you spent time working on a ticket. As for escalations, they have too many groups for different duties. For instance, you may have two different groups handling referral payments and regular payments (salary). In other words, it's disorganized! Transparency is not the best.

    Advice to ManagementAdvice

    You need to open a call center period, or have something set up like how Ebay and Amazon do it. Decide what policies are going to stick and make that the standard. Put it up on the website for reference. Have a directory of phone numbers and contact information for your agents to share with drivers and riders. Email updates are fine but put all policy related issues on your website! Have a better metric system for measuring agent performance other than how many tickets they complete. The key is to keep the drivers and riders happy. What good is it if you just hurry up and close out a ticket just to meet your quota and you still have a POd driver/rider? Fix your software it's unreliable.

    No opinion of CEO
  6. 2 people found this helpful  

    Great experience until you have a problem...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver in Louisville, KY (US)
    Current Employee - Uber Driver in Louisville, KY (US)

    I have been working at Uber as a contractor (less than an year)

    Pros

    flexible schedule, friendly and interesting clients, bonus potential, weekly income deposits, some additional driver perks

    Cons

    terrible driver support, no phone number to call with a problem; my personal phone was stolen by a passenger- Uber officials did nothing though report filed and phone tracked!? When I finally got a call from Uber; it was regarding a passenger that complained my car smelled of smoke though my 2012 Prius is immaculate and I don't smoke...no call about my stolen phone but a call from a rude company rep about some bogus passenger complaint?

    Advice to ManagementAdvice

    provide a phone number for drivers to call regarding serious issues, email cannot be the only means of contact; customers need a number to call also...with $18billion this shouldn't be a problem, treat drivers with respect as THEY are keeping the business moving

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Working from home full time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Uber full-time (less than an year)

    Pros

    -Super easy work. Everything is 100% done remotely from the interview to the trainings. If you have a background in customer service and are computer savvy you'll be fine. You'll only be answering emails. No phones!
    -Flexible schedules! I have the freedom to work whenever I please for the most part. Night owl? Take an evening shift. Prefer to get work over with? Opt for a 5am shift. Best of all everything is broken into 4-hour blocks...so I can work in the am AND the pm if I have another obligation in midday. This is an excellent job for a student, parent, or simply someone who does not like traditional 9-5 white collar work.
    -Awesome management. Truly some of the most encouraging, happy, and helpful people I've ever met. They don't micromanage at all which is a huge perk.
    -Concise and intimate training sessions. Learning remotely is difficult, but the Uber team makes it simple via live video chats.
    -Weekly paychecks! I know it sounds silly...but it really is a big perk haha.
    -Room for growth! Since the remote CSR program is still relatively new there is a lot of opportunity to go through new trainings, which ultimately makes you a more valuable company asset.

    Cons

    -At an hourly rate of $15 that is non-negotiable, funds can be a bit tight if this is your only source of income and live in an expensive state/city.
    -Since CSRs are contracted through a 3rd party employer, they take care of benefits, but they aren't great at all.
    -No paid vacation time or holiday pay.
    -Not the best position for someone that is not a self-starter

    Advice to ManagementAdvice

    Please consider cutting the 3rd party employer and make us all Uber.com employees! Also consider having opportunities for promotions/salary increases.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Wonderful service & great part-time gig.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver in Los Angeles, CA (US)
    Current Employee - Uber Driver in Los Angeles, CA (US)

    I have been working at Uber as a contractor (more than an year)

    Pros

    No schedule. Spontaneous working hour.

    Cons

    Some passengers are grumpy or rude and have the ability to rate you poorly which can affect your livelihood.

    Advice to ManagementAdvice

    I would like to see Uber Drivers get discounts on rides.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    good times, very flexible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver in San Jose, CA (US)
    Current Employee - Driver in San Jose, CA (US)

    I have been working at Uber as a contractor (less than an year)

    Pros

    if you have a car, want to make some quick money, go to the Uber. as long as you can speak some english and drive, you can make good money.

    Cons

    different customers, some customers are just hater. they will hate you whatever you did.

    Advice to ManagementAdvice

    reply email faster

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Exciting business, start-up atmosphere, super smart colleagues. Heavy workload though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FTE
    Current Employee - FTE

    I have been working at Uber full-time (less than an year)

    Pros

    Really cool projects you can do. You own the business you are doing. Surrounded by super smart and talented colleagues. Very open in terms of communication, no need to spend a lot of time writing an email, so that it does not "hurt" anyone, just make your point directly.

    Cons

    Heavy workload, don't expect work-life balance. If you don't like ambiguity, this is not the right place for you.

  11. 3 people found this helpful  

    Great flexible and well-paying PT work, using your own vehicle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver in Charlotte, NC (US)
    Current Employee - Uber Driver in Charlotte, NC (US)

    I have been working at Uber as a contractor (less than an year)

    Pros

    Flexibility, in command of your own schedule, can use your own car and write off all working-related expenses since it's your own independent subcontracting position with Uber. The best hours to make the most money are during am/pm rush hours, nights and weekends through when bars close. If you can do these hours, then this is a win-win for you.

    Cons

    The best paying hours may not match what you are comfortable with driving. The better hours to make the most money are during am/pm rush hours, nights and weekends through when bars close. Otherwise it can be fairly slow and not worth it financially. You also have to keep track of all your own expenses to write off, and pay self-employment tax as an independent contractor

    Recommends
    Positive Outlook
    No opinion of CEO

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