USAA

www.usaa.com
Employer Engaged

USAA Reviews

Updated 25 February, 2015
Updated 25 February, 2015
915 Reviews
3.7
915 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
681 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Not bad, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer & Integrator I in San Antonio, TX (US)
    Former Employee - Software Developer & Integrator I in San Antonio, TX (US)

    I worked at USAA full-time (more than 3 years)

    Pros

    Good pay, easy work, big company

    Cons

    You get lost in the large company easy. Didn't really have work for a good 4 weeks

    Advice to ManagementAdvice

    Give your new hires something to do. Not just watching videos

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Financial Foundation Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Salary, work-life balance, annual bonus, tuition reimbursement

    Cons

    Nothing, perfect company to start and end your career

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Associate in Tampa, FL (US)
    Former Employee - Financial Foundations Associate in Tampa, FL (US)

    I worked at USAA full-time (more than a year)

    Pros

    Great benefits, perks, onsite cafeteria and gym

    Cons

    Few opportunities for upward movement, seniority is taken into higher consideration than experience.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Overall good experience, depending on your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX (US)
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX (US)

    I have been working at USAA

    Pros

    Great Benefits.
    Decent pay for what I do.
    Performance bonus.
    Paid time off.
    Many on site amenities.

    Cons

    Difficult to request time off.
    Can prove to be stressful.
    Very competitive with job advancement
    outside of your current role.

    Advice to ManagementAdvice

    Be more flexible to your employees regarding schedules.
    Further mentoring and progression outside of employees' current role.
    Grant more time off the phone for projects, presentations, or training.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Contract Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Best Place to work in san antonio

    Cons

    HR Positions are not ava.

    Advice to ManagementAdvice

    Open more positions for contractors

    Recommends
    Positive Outlook
  7.  

    rewarding job in serving military service men and women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Corporate culture is very strong. The core values, mission, and vision of the company is always present and engrained in employee culture.

    Cons

    Compensation is sometimes lacking; they include annual bonus (although not guaranteed) in total compensation package but without predicted bonus, compensation is lower than average.

    Advice to ManagementAdvice

    more tools for career development/growth within various business segments

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Decent pay with great bonuses, and benefits.

    Cons

    High sales environment, and short lunches/breaks.

    Advice to ManagementAdvice

    I actually love my manager. She tries her best to develop those who work hard.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    this an excellent company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    opportunity for advancement
    great training program

    Cons

    call routing where even the more seasoned professionals are required to talk to every member of the firm

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Place to Work in IT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (less than a year)

    Pros

    I just recently joined USAA and it is top notch. Great benefits, great culture, and above all great mission. USAA is doing it right the way and they really care about their members and employees. Innovation runs rampant and there is plenty of exciting work. The leadership of this company is to be commended.

    Cons

    No cons, it's a great place to work....

    Recommends
    Positive Outlook
    Approves of CEO

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