TripAdvisor

www.tripadvisor.com

TripAdvisor Reviews

Updated 27 February, 2015
Updated 27 February, 2015
213 Reviews
3.5
213 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
163 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Dream Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Ottawa, ON
    Current Employee - Web Developer in Ottawa, ON

    I have been working at TripAdvisor full-time

    Pros

    Excellent team dynamics, exemplary management, free lunches, great location, flexible schedule, good family vs work balance, very high overall employee skill level, great mentorship, and last but not least, the company raison-d'etre is awesome.

    Cons

    Harsh technical interviews, not in line with daily tasks & environment. Salary is good, but not great given the expected skill level & throughput

    Advice to ManagementAdvice

    Management is great.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Speed wins: working for a large yet nimble company is truly satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer
    Current Employee - Principal Software Engineer

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Smart coworkers; strong positive culture; high compensation; rev-share and bonuses are top tier; lots and lots of perks and benefits.

    Cons

    There is a lot of effort expected (that you are very well compensated for); while above-and-beyond isn't required, certainly you'll get the most out of TripAdvisor if you're able to step up the commitment (and again, you'll be rewarded for it).

    Advice to ManagementAdvice

    Sharing more long-term strategic thinking beyond the next 6-12 months would be helpful in understanding the direction of the ship.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A special company, product to be proud of, full of smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at TripAdvisor full-time (more than 5 years)

    Pros

    Things get done fast. Despite being a public company, it's not short term, quarterly focused. They care for employees and a genuine care for the end user. Philanthropy is a big priority.

    Cons

    HR programs are not as innovative as peer companies. Big company symptoms are creeping in.

    Advice to ManagementAdvice

    Continue listening to employees and encourage their ideas outside of the hierarchy

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Great location; fantastic office and really nice people. The business is bold; fast growing and there is always something new coming along. There is a lot of opportunities internally for growth and career progression. Definitely a nice place to be!

    Cons

    A very fast moving environment that sometime does not take necessarily the well-being of employees at hearth.

    Advice to ManagementAdvice

    The leadership back in the head office does not necessarily understand Europe and the cultural challenges they face in the old continent. The leadership has failed to address concerns fast enough sometimes frustrating teams. Profits and brand image could have been mush much higher if the business has addressed the concerns above.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    I have been working for tripadvior as a sales exective for last 2 years. It is good place to learn as there are lots of smart colleagues around. The management emphasizes on moving fast as the business environment is rapidly changing.

    Cons

    The company is global leader in travel industry, however the brand awareness is not so high in my country. Most people still don't know about tripadvisor yet.

    Advice to ManagementAdvice

    Need to localize the product in order to satisfy the needs of each market.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    An ever changing, fast paced environment. You either keep up or get off the bus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    People who work here are passionate about what they do. Great opportunity for personal development and growth as long as you keep up! A great, fun place to work with excellent benefits.

    Cons

    Its a "hit the ground running" organisation so if you're looking for classroom training forget it! However ongoing, on the job training is excellent

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Disingenuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Smart CEO
    Global leader in the space
    Great, high-margin, sustainable business model
    Known and trusted brand worldwide
    Growing
    Bright, experienced, talented and motivated colleagues
    Usually there is good work-life balance, interrupted by bursty but fairly regular insane stretches

    Cons

    An obsession with measurement leads to missing the bigger point all too often and driving perverse incentives as well as a silo'd, unhelpful org structure. A few examples - a product team wants to experiment with a promising new feature, and suspects it would drive more user engagement. But if that metric has not been previously identified as important or is difficult for someone in sr management to understand, then either the project will get killed or won't be applauded. Meanwhile a minor turn of the screw on a revenue-generating feature will require an all-hands on deck effort ironically without any holistic analysis of the ROI of that effort. In other words, hooray that we raised revenue on that feature by .5% but at what cost (direct cost and opportunity cost)? No one knows, because no one measured it. Further, you have sales or BD teams feverishly optimizing around their singular metric and potentially squandering a customer or partner opportunity for a value trade that is sub-optimal. If teams had better alignment and communication, TA could figure out the best first home for a customer and partner and work out the most logical order to grow that customer and mutual value. Sr management rarely cares about nor addresses this conflicts, it takes a few employees who care about the bigger picture - at direct personal cost to their own short-term success - to effectively do the right thing.

    Lots of hiring but without any evident positive effect on the process and products. One eng group has grown 2-3x over the past year, and the release process is totally chaotic and broken. Honestly things worked better when we had a few great engineers vs this mess of people all stepping on each other.

    The company constantly says that it is metrics-driven and a meritocracy, but when a team or an individual delivers on and *exceeds* stated goals (in some instances by 50%-300%), there is still unbelievably wide latitude given to management with annual reviews, awarding bonuses, and advancing employees -- coupled with the most opaque system I have ever witnessed. Zero transparency on the review, comp and bonus process. People should not be shocked during their annual reviews, especially when they over-deliver; they should be thanked and properly compensated. And - it should go without saying - employees should have expectations properly set by managers well ahead of the annual review. Much more training is needed here, and it needs to be pushed aggressively as a cultural norm to have open and host feedback with regularity.

    Majority of the focus in on a few small teams to eke out teeny tiny improvements to optimize revenue

    The weekly reports and product reviews talk about +.3% wins and similar micro-steps, which on the one hand makes sense for this relatively mature company, but also is about as dull as dirt in terms of interesting projects for smart people to work on longer term career objectives

    Promotions are virtually nonexistent, but the company is happy to ask already-busy people to take on additional roles during times of turn over.

    A lack of interest in retention has led to high turnover by really talented people up and down the seniority spectrum.

    There has not been a head of HR in well over a year, which speaks volumes about where the priorities and values rest.

    Lack of any organized effort to integrate acquisitions - teams, products, assets, etc.

    New opportunities (revenue, tech, partner) have no logical evaluation process or home / team. You could take a promising oppty to 3 different teams without any commitment or next steps from them. As a result, Trip misses out all of the time on being early to market in new areas and then turns around and blames people internally for not being part of the "cool new thing." Also very US-centric sr mgmt team POV. If they have heard of the company or technology personally, then they (sometimes) rally behind it, but if it's huge in a foreign market, good luck getting anyone's attention until it's way too late to structure a substantive agreement.

    Advice to ManagementAdvice

    Senior management should launch an aggressive and humble 360 degree audit of itself and the talent at Trip.

    This has been said before, but the exec team should take on a listening and learning perspective and assume it has strayed quite seriously in serving the broader team.

    Forced ranking systems have been shown to be inherently flawed again and again across the market. What do I do if I have a team of rockstars, do you really want me to force rank someone great into a "needs improvement" category who has outperformed? On what basis?

    Metrics have their place, but if they create perverse incentives, gamification of the system, and overly-complex matrices and endless reports that absorb employees' and managers' time (versus the work they should be doing), it's time to reconsider them. Also, if in some cases the reporting systems are unreliable, why are we tying incentives to them at all?

    When the financial incentive to refer a new employee outpaces the likely bonus available to an existing employee, you can imagine what kind of motivators and messages that delivers.

    Hire a competent COO STAT.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    A good Place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA (US)
    Current Employee - Software Engineer in Newton, MA (US)

    I have been working at TripAdvisor full-time (less than a year)

    Pros

    Good benefits and a strong salary even for entry level positions. The free lunch 3-4 times a week is good plus the unlimited snacks and drinks. A nitpick here is that they tend to restock the drinks nobody likes and cycle out the ones that I like and are gone.

    Developing is fast paced and changes can be shown to others very quickly after completion. This is a full stack development which allows for all engineers make their own design decisions for the implementation. There is good communication with the product managers which allows the engineer to give a fair amount of input.

    The people at the company are awesome. The culture tends to be laid back in the teams and the environment promotes asking other engineers for help on difficult sections.

    There are a bunch of training classes for spoken languages and other trainings. However they are not easily accessible or I never felt that they were easy to seek out. It would be better if fewer were offered at a time and have a visible place to access and sign up. There is some support for this but it could be better.

    There are plenty of things to do at the office, including video games, board games and a foosball table. But aside from the foosball table, these get rarely used if at all.

    Cons

    Mobility within the company is difficult. In order to switch teams or offices you need to be excellent at your current position. The culture for this is one of blame. Bugs you introduce are tracked and remembered indefinitely. These all detract from the excellent rating. This is a serious problem, if you are placed on a product that doesn't interest you, it is difficult to excel and switch to another part.

    Work life balance is not the greatest. Engineers are advised that 40 hours is the minimum, and working beyond that is a good way to show their exceptional work.

    The code base is not in the best state. Code is often copied and pasted which leads to errors or outdated code permeating the entire website. Encapsulation is not very well achieved because of this. Similarily the opposite can occur, where several different ways of doing the same thing are implemented as part of different projects which introduces inconsistencies. Code is rarely cleaned up, however there seems to be a push to do more cleanup projects.

    Advice to ManagementAdvice

    Give measurable goals and expectations for the employees. Give career advancement classes to the non managers and give incentives to do so. Promote a better culture where non-engineering tasks can be accomplished. This can be done by giving recommended break times or moving the entertainement stuff to a more accessible area.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Used to have a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA (US)
    Current Employee - Software Engineer in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than a year)

    Pros

    -- Coworkers are very intelligent
    -- Flexible work schedule
    -- Standard perks -- beer and wine at happy hour, foosball table and video games, food all the time
    -- About to move into a giant new headquarters

    Cons

    -- Engineering culture has become very fragmented. In the years since I started, the social community has faded and it's harder to connect with engineers outside of your team.
    -- It's harder than it should be to switch teams, and hard to figure out how to advance your career.

    Advice to ManagementAdvice

    Do more to promote community among the engineering teams. Teams feel more isolated and less cooperative than they used to. Maybe provide mentors for new employees to introduce them to the culture and help them make connections to the established personalities -- it's very hard to get on the good projects or advance within the company without those connections.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    work life balance compensations benefits

    Cons

    luck of opportunities / not easy move between deparments

    Recommends
    Positive Outlook

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