TripAdvisor Reviews

Updated 12 April, 2015
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3.5
228 Reviews
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
170 Ratings

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)

Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Dream Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Ottawa, ON
    Current Employee - Web Developer in Ottawa, ON

    I have been working at TripAdvisor full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent team dynamics, exemplary management, free lunches, great location, flexible schedule, good family vs work balance, very high overall employee skill level, great mentorship, and last but not least, the company raison-d'etre is awesome.

    Cons

    Harsh technical interviews, not in line with daily tasks & environment. Salary is good, but not great given the expected skill level & throughput

    Advice to Management

    Management is great.

  2. Speed wins: working for a large yet nimble company is truly satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer
    Current Employee - Principal Software Engineer

    I have been working at TripAdvisor full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart coworkers; strong positive culture; high compensation; rev-share and bonuses are top tier; lots and lots of perks and benefits.

    Cons

    There is a lot of effort expected (that you are very well compensated for); while above-and-beyond isn't required, certainly you'll get the most out of TripAdvisor if you're able to step up the commitment (and again, you'll be rewarded for it).

    Advice to Management

    Sharing more long-term strategic thinking beyond the next 6-12 months would be helpful in understanding the direction of the ship.

  3. A special company, product to be proud of, full of smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at TripAdvisor full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Things get done fast. Despite being a public company, it's not short term, quarterly focused. They care for employees and a genuine care for the end user. Philanthropy is a big priority.

    Cons

    HR programs are not as innovative as peer companies. Big company symptoms are creeping in.

    Advice to Management

    Continue listening to employees and encourage their ideas outside of the hierarchy

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  5. Terrific culture, fantastic people, not a place for doormats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Advertising Research in London, England (UK)
    Current Employee - Director, Advertising Research in London, England (UK)

    I have been working at TripAdvisor full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    * Steve Kaufer and his team have built a very lively, energetic culture where everyone is expected to be an internal entrepreneur to some degree, and those who succeed at creating real change are recognised and rewarded.
    * Truly global organisation with a goal of changing how people travel not just at the national level but across the world.
    * While there's a sense that we've really only just begun, still a stronger sense of long-term strategic direction than anywhere I've worked before.
    * CEO's "Speed Wins" motto enables personal ownership of decisions and rapid project advancement.
    * Weekly and often daily praise from family, friends and strangers of the positive travel experiences they've had thanks to your company.

    Cons

    * "Speed wins" attitude means at times projects move faster than project management, as company continues to scale it will become vital to develop a stronger internal PM capability yet without losing the rapid pace nor ability to call audibles.
    * Need for better method of knowledge sharing across the organisation to prevent duplication of effort across teams.

    Advice to Management

    Keep doing the great job you've been doing of clear stating our long-term strategic goals & ensuring we're all working against them, while also giving everyone free reign to drive their own ideas home.

  6. Helpful (1)

    Opportunity constantly available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In this growing company you create your own opportunities, and you are solely responsible for what you make of them.

    Cons

    Working for TripAdvisor is nor for you if you want to do the same thing every day, year after year.

    Advice to Management

    Listen to your employees, they are your greatest asset.

  7. Helpful (4)

    Exciting Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Cool co-workers, fast paced, a lot to do and learn

    Cons

    political environment clogs up process and innovation.
    HR dept is useless; KG is the worst human.

    Advice to Management

    get over the favoritism and office politics.

  8. A company with a class of a culture, professionalism, determination and encouragement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Singapore (Singapore)
    Former Employee - Sales Executive in Singapore (Singapore)

    I worked at TripAdvisor full-time (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Working at TripAdvisor has given me an all-round experience in terms of driving sales, customer relationship management, account management, customer service and multi-tasking in a driven employee environment.

    Cons

    Micro managing has seemed to become the biggest downside when working at TripAdvisor right after a huge management change early into the year 2015.

    Advice to Management

    Keep your employees happier than the numbers they bring you. Do not discriminate your employees and make them feel out of place due to petty minor issues. Keep the culture going on. Ensure fairness to all employees across the board and help those in need in terms of poor performances if they are already giving it their best.

  9. Helpful (7)

    Used to be a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA (US)
    Current Employee - Software Engineer in Newton, MA (US)

    I have been working at TripAdvisor full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -- Smart coworkers.
    -- Flexible work schedule.
    -- Nice compensation for new grads.
    -- Free food /snack.

    Cons

    - Engineer turn over rate is high. Most Sr. stay, but more SDE-I and SDE-II left during past two years.
    - Spend too much on recruiting Sr. people, but do not try to solve the high turn over rate.
    - Low salary increase, low RSU and low bonus this year. If you were doing great, you get 2% increase.
    - Managers do not have power to help your compensation if you are not satisfied with. Higher management level does not care your dissatisfaction.
    - Small teams with less engineers do not get higher level management's attention which means your compensation and opinions are not important to them.

    Advice to Management

    Higher level managers should care more about the opinions from engineers. Do not just stay in your offices and smile to monitors.

  10. Helpful (1)

    Great experience, fast paced and fun environment where they actually get stuff done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Newton, MA (US)
    Current Employee - Analyst in Newton, MA (US)

    I have been working at TripAdvisor full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    "Speed Wins" is the mantra... the entire company works fast in order to stay current. It's great to see projects actually happen, unlike other companies where everything moves too slow. Well rewarded when you make an impact. Good people... and smart. It makes you learn more.

    Cons

    With the speed, things can be higher stress at times. (But the two free kegs available at all times helps). Titles are weird... don't match the industry, and can sound inferior.

    Advice to Management

    Keep this a "start-up" culture, and don't lose sight of the people actually running the business. I used to see Steve a lot more when his office was in the middle of the building. The company has grown a lot, which may create more fires... but at the end of the day you need your engineers and analysts to keep the company afloat.

  11. Helpful (4)

    Unwelcome changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TripAdvisor full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Centrally located office in London. Opportunity to travel to overseas offices. Free snacks. Relaxed dress code

    Cons

    Poor leadership from the Exec team. Focus on saving money. Lack of promotion opportunities

    Advice to Management

    You have some great people working for TA. Look after them. Money saving activities and centralisation of key teams is going to lose you some very good and experienced staff. Senior people that make poor decisions should not then be rewarded with promotion

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