TransUnion

  www.transunion.com
Work in HR? Unlock Free Profile

TransUnion Reviews

Updated 1 August, 2014
Updated 1 August, 2014
148 Reviews

2.8
148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jim Peck
42 Ratings

Review Highlights

Pros
  • They have good policies and management in place to support work/life balance (in 18 reviews)

  • They pay and benefits are satisfactory (not great mind you) (in 5 reviews)


Cons
  • Work-Life balance exists, but is not the strongest the Chicago area (in 7 reviews)

  • Too much red tape to get anything done (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly and Professional Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer Intern  in  Burlington, ON
    Current Employee - Software Developer Intern in Burlington, ON

    Pros

    Company has many social activities for engagement from quarterly business Town Hall meetings to monthly summer BBQ's. Leadership is approachable and can tap anybody to share knowledge. Employees have telecommuting opportunity. Flexible working hours.

    Cons

    The hot chocolate in the Star Bucks machine is often out. On the serious side, it is difficult to plan team meetings due to how busy most individuals are with their own departments..

    Advice to ManagementAdvice

    Excellent opportunity for internship and experience a growing company that has their employees welfare at mind. Many employees have been here many years due to benefits and workplace atmosphere.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Good place to work, but the place needs to innovate a little bit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hamilton, ON
    Current Employee - Anonymous Employee in Hamilton, ON

    Pros

    Good solid company with friendly environment to work

    Cons

    People have been working for the company for 12 years in average so don't expect to have room for innovations.

    Advice to ManagementAdvice

    Focus on technology and less on "pointless" policies

    Recommends
  3. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Wilmington, DE (US)
    Former Employee - Customer Service in Wilmington, DE (US)

    Pros

    Opportunities for advancement, great working environment, good pay.

    Cons

    Sometimes management can assign projects to the wrong people and have it affect numbers, but overall they are good. One bad manager doesn't make a bad company.

    Advice to ManagementAdvice

    Make sure quality analysis is actually random and not insert a problem call into a person's monthly quality assessment, make sure you promote the ones who are obviously trying hard to be an asset to the company and not just your friends.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Chicago, IL (US)
    Current Employee - Intern in Chicago, IL (US)

    Pros

    Great autonomy. When you need to take time off its easy to do, but you need to look at others calendar first, gives great constructive criticism, if you need help with something egos are not an issue. Friendly work environment and culture

    Cons

    Depending on department, inters don't get a lot of work

    Advice to ManagementAdvice

    Keep up the awesome work

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Six words: "Not my job, not my problem"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    Pros

    Pay is okay for Chicago, but could be a bit higher. They have pre-tax deductions for transit including CTA, Metra, PACE, and NICTD. You get a fair amount of days off each year, and for the most part everyone is a pleasure to work with. They're in the middle of remodeling the main corporate office in Chicago to an 'open floor' style in order to combine their three Chicago offices in to one. It makes collaborating much easier than being stuck in a cube all day.

    Cons

    As the title says, 'not my job, not my problem' is the attitude a good chunk of people have here. If a roadblock is encountered during a project everyone runs in circles trying to figure who is responsible for that piece and have them fix it, rather that fixing it themselves, even though it would take less time in the long run. The lack of motivation to go above and beyond is partially responsible for this in my mind. There isn't much in terms of incentives for non-sales positions. I've seen people asleep in conference rooms or reading books for hours on end. Instead some individuals get on a power trip and knock co-workers for the smallest things, even though they are far from perfect, and parts of the corporate office at times resembles a frat house. Be prepared to not be able to focus on doing your job without the help of headphones.

    Other cons include:
    - Poor/lack of training on any and all software systems/applications. It's sink or swim when it comes to software/applications
    - Lack of defined goals by superiors in projects and for personal development
    - Information is not shared across the organization, which hinders cross business unit projects
    - Poor interpersonal skills by employees. Supervisors don't know how to communicate professionally with employees at all. Instead it's very gossipy and full of cliques. Navigating your way around these cliques is an unfortunate part of the job.
    - Little accountability. People only take responsibility for good things and won't own their mistakes.
    - In some areas, employees know more than their supervisors when it comes to positions responsibilities and how to execute those tasks.

    Advice to ManagementAdvice

    Define project goals, it will give employees something to work towards and use as a benchmark. With no clear purpose projects are put together with just enough effort to complete it.

    Examine who you promote. Just because an employee has been with the organization for a length of time does not necessarily mean they are ready to supervise people.

    Put all employees through interpersonal communications training, so many people at TransUnion lack this skill and it creates hostilities. Too much drama for a large global organization. And the excuse, 'well, you're going to have drama at every work place' isn't true.

    Let employees know it's okay to take on an issue themselves rather than waiting for someone else to handle it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Used to have a good thing going, but not any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Associate  in  Atlanta, GA (US)
    Current Employee - IT Associate in Atlanta, GA (US)

    Pros

    When I joined the Atlanta office, it was an autonomous division; a work-hard, play-hard kind of place with smart directors who appreciated and contributed to IT strategies; a place where one might work 60 hours per week, but since half of it was telecommuting it was palatable. Then a new CIO came in and decided that a unified IT group was the way to go, and brought in a bunch of cronies from his former employer. Things quickly became siloed; people with talent bolted for the doors. It's like an insurance company these days.

    Cons

    A siloed IT philosophy; minimized interaction with local management. A midwestern attitude from corporate (in Chicago) - "Don't complain, you're lucky to have a job."

    Advice to ManagementAdvice

    End the experiment and let the profitable divisions choose how much to integrate. Stop forcing experienced IT pros to specialize in one technology, it is very demotivating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Coordinator  in  Atlanta, GA (US)
    Former Employee - Human Resources Coordinator in Atlanta, GA (US)

    Pros

    Current wtih techology and resources. Provided excelled tools for employees. Also provided extra benefits like paid parking, transit options (carpool, vanpool). Nice working location.

    Cons

    Slightly removed from activities at corporate headquarters. Felt as if the division was not included in the decisions or activities. Of course location is an obstacle, but a trip to the corporate office would be a great perk for employees.

    Advice to ManagementAdvice

    Include regional offices in activities as much as possible. Solicit input from all employees, even those with lower status or tenure. Senior management should make an effort to visit the different locaitons and be accesible to all employees.

    Recommends
    Neutral Outlook
  9.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Chicago, IL (US)
    Current Employee - Intern in Chicago, IL (US)

    Pros

    Relaxed workplace gives me plenty of time to get things done and feel comfortable asking for more responsibilities. Open environment makes it easy to meet others in my department

    Cons

    Limited time working with others--mostly on the computer with "busy work." Few exciting opportunities or projects. Only intern in my department doesn't allow me to meet others

    Advice to ManagementAdvice

    Management is working on intern housing, which would be great! General overview of what interns can be responsible for could help all departments

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Dallas, TX (US)
    Current Employee - Sales in Dallas, TX (US)

    Pros

    Wealth of good information to learn

    Cons

    Pay is good but raises are low.

    Advice to ManagementAdvice

    No real advice to management

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    doesn't value independent thinkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    Pros

    company is enhancing the organization's infrastructure - some flexibility for work - life balance. Nice people for the most part.

    Cons

    the company promotes people who aren't ready for promotions and then they don't receive training..so the blind leads the blind. overly concerned about the wrong things... too busy worrying about covering and justifying the work - which takes more time away from being able to get the work done.... too much reporting and "cya".... lack of entrepreneurial spirit and encouragement to think outside the box...

    Advice to ManagementAdvice

    train your new managers to be managers. support the people who don't fit the cookie cutter mold and listen to their ideas as well. as employees age - value them - don't cast them aside.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for TransUnion? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.