Toys ''R'' Us
2.8 of 5 913 reviews
www.toysrusinc.com Wayne, NJ 5000+ Employees

Toys ''R'' Us Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

2.8 913 reviews

                             

54% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(70 ratings)

42% of employees recommend this company to a friend
913 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Flexible hours, will work with you if you have school or another job"
    in 25 reviews
  • "It is a good summer job or part time job for students"
    in 25 reviews
Cons:
  • "Trying to help people during the holiday season and getting yelled at for no reason"
    in 37 reviews
  • "They did not tell me that you have to sale credit cards in order to keep your job"
    in 35 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

A great employer with many loyal employees.

Anonymous Employee (Current Employee)
Toronto, ON

I have been working at Toys ''R'' Us full-time for more than 10 years

ProsFun place to work with fantastic people who feel like family. Lots of opportunity to move within the company. Good salary and benefits. Strong commitment to giving back to charities that support children in need.

ConsLong-service employees don't get enough of an incentive. No maternity leave top-up pay. Aging systems make it difficult to keep up with demands.

Advice to Senior ManagementAll employees should have to spend some time each year working at store level so they may gain valuable insight to the daily operations of the business and the needs of the customer.

Yes, I would recommend this company to a friend

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I enjoy working at this store because most of the other employees are very nice and helpful.

Sales Associate (Current Employee)
Winnipeg, MB

I have been working at Toys ''R'' Us part-time for less than a year

ProsFor the most part there's a friendly team.
Friendly customers.
Easy job.

ConsHave to sell so many add-ons (buyers protection plans, starlight, batteries)
Management team pulls you aside if you aren't selling enough add-ons
10% discount (doesn't even cover taxes)
Supervisors/managent team stands around talking while part-time employees do all the work
Scheduled till a certain time but made to stay later to clean up store without being asked
Hardly any breaks
Hire too many people so you get close to no hours
You are trained for an hour and then left by yourself to learn the rest

Advice to Senior ManagementStop forcing so many add ons, customers get annoyed
Actually train your employees, don't just make them learn what to do themself
Instead of hiring 20 new people, give more hours
Actually give breaks
Stop letting management/supervisors stand around and make everyone else do the work
Quit scheduling people till a certain time and making them stay an extra hour. If you schedule us till 10:30, let us leave at 10:30.

Yes, I would recommend this company to a friend

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  • Work/Life Balance
         

 

under valued employee

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Pros- decent shift
- Appropriate breaks

Cons- management treated employees with disrespect

No, I would not recommend this company to a friend

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  • Culture & Values
         
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Great company to work for.

Store Director (Former Employee)

I worked at Toys ''R'' Us full-time for more than 10 years

ProsSalary
people
bonuses
communication with head office
positive environment

Conslong hours
can be stressful at peak times( christmas)

Advice to Senior ManagementUnderstand the day in the life in the store

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good employee morale, need more incentives

Customer Services Associate (Former Employee)
Toronto, ON

I worked at Toys ''R'' Us part-time for more than 5 years

ProsHelpful managers with open door policy. Flexible work scheduling, ideal for students trying to have work/life balance. Distinct positions giving employee autonomy over their work.

ConsNo incentives to meet sales objectives for front line staff. Different managers approach situations or problems differently, creating inconsistency with policy guidelines.

Advice to Senior ManagementCoordinate with all managers, more communication throughout all levels.

No, I would not recommend this company to a friend

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A great place to work!

Anonymous Employee (Current Employee)
Brampton, ON

I have been working at Toys ''R'' Us

ProsYou get to see all the new toys before they hit the shelves. It is like a big family at work. Time flies when you are having fun.

ConsYou get your schedule weekly, so it is hard to plan things in your personal life. It is a part time job. So if you are looking for full time hours that usually doesn't happen here.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Terrible Job, I ever have in my life!

Cashier (Current Employee)
Port Coquitlam, BC

I have been working at Toys ''R'' Us

Pros- coworkers are friendly
nothing more

Cons- managers get mad when you ask for breaks
- have to do so much in a time ( asking the phone, return, cash) make it really hard on us and customer wait too long
- you have to sell BPP(rip off plans)if not you will call to the office and your hours will be cut
- suppose to off at 9:30pm after a tired shift, but the managers lock all the doors and keep us till 10:00 to clean up the store, never ask an employee are they willing to do so!!!
- Managers get mad for over ride, say bad words over the phone when a customer wants to talk to them (all managers having partyin their office)

Advice to Senior Managementthe plan itself is pointless the company only wants to make money and does not care the customers, the ppl who bought BPP are nice customers but the company still want to rip them, how sad, I will quit soon because I dont want to rip off nice people like u do. I am human I have heart!!!

No, I would not recommend this company to a friend

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pretty good place to work for a first job

Anonymous Employee (Former Employee)
Burnaby, BC

I worked at Toys ''R'' Us

Pros- friendly staff and customers
- easy work

Cons- hours were not the best
- little training

Advice to Senior Management- more emphasis on training

Yes, I would recommend this company to a friend

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2 people found this helpful  

Toys R Us, kids only.

Associate (Current Employee)
Gatineau, QC

I have been working at Toys ''R'' Us

ProsWorking in a toy store is alot of fun.
The EMPLOYEES working there have always been a great team.
The salary is more or less the average, about 1 dollar higher than minimum wage.
Yearly raise for 90% of the people.
Decent schedule, they work around your school or other job.

ConsYou are treated as a number, nothing else.
Managers / Direction mostly comment on the bad things, not the good ones.
You have to do things that would be a bad idea, because the head office (which never worked in a store) wants it that way.
Managers/Direction can be very immature, and they are not afraid to yell to employees in front of clients.
They think they can threaten teenagers because it's their first job and they don't want to lose it.

Advice to Senior ManagementI've seen mangers/direction taking gifts that were meant for employees.
I've seen immature yelling and put downs of employees in front of clients.
Respect company reps, they are there to help the store. When they give rewards to employees, don't take it away.
Respect the employees, stop being big babies.

No, I would not recommend this company to a friend

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Toys "R" Us SHOULD be an amazing place to work!

Store Director (Current Employee)
Toronto, ON

I have been working at Toys ''R'' Us

ProsToys is a great category to be in. You are dealing with new, fun products everyday. You are dealing babies, kids, families and dreams. It is a place where you can get great satisfaction from making someone happy and seeing the smile on their face. The atmosphere in the store can make you feel young and energized everyday.

Consconstant stress and pressure, unreasonable demands, not enough payroll, too much red tape when trying to get anything accomplished, senior management do not seem to care what is really happening in the field, way too much politics involved in how senior and district management run the business and manage people.

Advice to Senior ManagementSenior management needs to be more consistent. TRU is struggling with a constant identity crisis. Need to listen to what is going on in the stores and do more to help and support store management instead of only giving out criticism.

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