Toys ''R'' Us

  www.toysrusinc.com
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Toys ''R'' Us Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

2.8 1,055 reviews

52% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(114 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas(in 38 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance(in 16 reviews)


Cons
  • Have to sell garbage warranties and credit cards as well as rewards program(in 49 reviews)

  • Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers(in 45 reviews)

1,055 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Part-Time Workers

    Cashier (Former Employee) Toronto, ON

    Prosgreat people to work for, always busy, have great store wide get togethers

    Consno training and you just get thrown on the job as a cashier. Slightly overwhelming

    Advice to Senior Managementhave a more thorough training time for employees

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great for students

    Customer Service Associate (Current Employee) Ottawa, ON

    Prosflexible hours, during busy season.

    Consfavoritism from management, there were intimate relations between supervisors and staff which left the rest of the employees being treated unfailry

    Advice to Senior Managementdont date your emoloyees

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was okay

    Anonymous Employee (Current Employee)

    ProsI learned a lot of transferable skills

    ConsDisconnect between associates and management

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Employees great, customers and head office not so much

    Sales Associate (Current Employee) Calgary, AB

    Pros-The team of sales associates and cashiers is fantastic, very friendly, and so helpful to new hires (which is great because you're thrust straight onto the floor with no training).
    -Speaking as a Babies'R'Us associate, the workload is usually fairly manageable, save when it's very busy or you have an entire truck of new stock to put away.
    -Very diverse set of tasks. You're not usually going to be stuck doing one thing all day.
    -Flexible hours. You're able to change your availability with no hassle, or switch shifts without having to notify management.
    -Multiple managers available during each shift to help with problematic customers.
    -Hours are plentiful from November-January. Even part-time employees can pick up overtime.
    -Store management does what it can to raise morale. Coffee and donuts are often provided to employees, especially during the peak season when everyone's stressed. There's also a yearly store party after the season ends.
    -No heavy lifting or strenuous activity required, just a lot of walking.
    -Decent benefits.

    Cons-Customers can be surprisingly nasty. (Seriously, if in BRU beware of grandmothers-to-be)
    -Screaming. Children. All day. Every day.
    -Management can be inconsistent in handling customer complaints (eg. bending rules to give customer discounts even after being told no by an associate)
    -No official training provided. You're basically taught by the other associates while on the job.
    -A lot to learn. You need to be well-versed in product knowledge, store layout (which changes often), company policies, as well as all the ins and outs of the computer system (which is deplorably out of date), and you have to learn it all on your own.
    -Unwilling to give longer shifts in the off season. For some reason management thinks it's more profitable to take on six new employees per month for four hour shifts than to give existing employees eight hours.
    -Turnover rate is subsequently high. People are forced to take on second jobs to support themselves, and many simply leave for better opportunities.
    -Employee discount is laughable.
    -You start at a bit more than minimum wage, but yearly raises are only about ten cents.
    -Advancement opportunities are a joke. Upon becoming a supervisor, or 'World Sales Leader', your duties are tripled with no added hours, and a bare dollar raise.
    -You have to be working a minimum number of hours per week for at least six months before being eligible to apply for the benefits program (difficult to do when you're only being scheduled four hour shifts).
    -Unfair focus on meeting BPP goals, especially harsh on cashiers. You receive no reward for achieving goals, but they revoke your hours if you don't sell enough.
    -Micro management is a big issue. Often forced to change things to 'improve the store's aesthetic' with no regards for actual efficiency. (eg. removing an entire row of shelving to make a display of five items)
    -Screening process for seasonal hires is very lax, many temporary employees were very unreliable.

    Advice to Senior ManagementStop the ridiculous focus on BPPs, and cut down the number of requests the cashiers have to make for EVERY transaction. It's not efficient in trying to get people through in a timely manner, and no matter how hard you push the cashiers can't force the customers to buy an unnecessary add-on.
    Reward your long term employees. Whether it be with a higher yearly raise, or a better employee discount.
    Stop mass hiring and terminating people. You'll have much better employee loyalty if their desperate requests for enough hours to make a living are seen to first.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Decent

    Sales Associate (Former Employee) Vancouver, BC

    ProsHigher than minimum wage at the time

    ConsAdults are more messy than the children (lot's of cleanup)
    Very little training for new employees
    Hard work due to poor facility and space

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Pretty Good

    Anonymous Employee (Former Employee)

    Prosnice to work there, good atmosphere

    ConsCan't think of any bad stuff, it was all around very good

    Advice to Senior ManagementPlan more on people coming in at last min

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great to start but no reason to stay.

    Sales Associate (Current Employee) Toronto, ON

    Pros- Some store directors try really hard to keep morale up with small incentives to make target, such as donuts or otherwise small but pleasant acknowledgment
    - Great hours during holiday season
    - The staff generally maintains an enjoyable family dynamic
    - Customers CAN be very entertaining and rewarding to help

    Cons- When management gets stressed out, the store morale spirals downward
    - Hours fluctuate so much that you're left feeling very insecure financially from February - October
    - Schedules come out for one week at a time, often not until Friday or Saturday for the following week. It is extremely hard to maintain an enjoyable life when you have no idea whether or not you're working two days from now
    - Head office dictates a punish not praise policy, or so it would seem. Cashiers see the worst of it and are often in tears after not making BPP targets, yet top sellers don't see any bonuses whatsoever
    - Extremely inconsistent policy: some managers will break policy to get customers out of the store, only encouraging them to treat employees poorly for following policy on the floor. This makes us look bad and makes dealing with people extremely time consuming, which is a huge issue when understaffed
    - Understaffing despite having plenty of employees who need hours
    - Inconsistent hours and hour cuts for reduced availability (when you break down and get a second job)
    - Insufficient training on important items (especially baby products)
    - Far too many questions at cash: If they have Airmiles, gift receipts, if it's off a registry, BPP qualification for multiple products, Starlight, promos, batteries, pickup questions for big ticket items...
    - Not much room to grow
    - Ridiculous evaluations for annual raises: don't expect more than a $0.10 raise, and only if the store made targets, you never made a mistake, and 100 customers complimented you directly to a manager in your presence

    Advice to Senior ManagementOffer small incentives to the top add-on sales people in the company, or for good customer service on the floor. More training (vendor demos can be extremely helpful) and more staff make customers far happier to be in our store as opposed to Walmart or Target. Use the skills your store-level employees have - we are often better at merchandising than the planograms given and have a much better idea of what will sell. A little appreciation goes a long way - we're losing our best employees to higher pay, or even just better management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A great employer with many loyal employees.

    Anonymous Employee (Current Employee) Toronto, ON

    ProsFun place to work with fantastic people who feel like family. Lots of opportunity to move within the company. Good salary and benefits. Strong commitment to giving back to charities that support children in need.

    ConsLong-service employees don't get enough of an incentive. No maternity leave top-up pay. Aging systems make it difficult to keep up with demands.

    Advice to Senior ManagementAll employees should have to spend some time each year working at store level so they may gain valuable insight to the daily operations of the business and the needs of the customer.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I enjoy working at this store because most of the other employees are very nice and helpful.

    Sales Associate (Current Employee) Winnipeg, MB

    ProsFor the most part there's a friendly team.
    Friendly customers.
    Easy job.

    ConsHave to sell so many add-ons (buyers protection plans, starlight, batteries)
    Management team pulls you aside if you aren't selling enough add-ons
    10% discount (doesn't even cover taxes)
    Supervisors/managent team stands around talking while part-time employees do all the work
    Scheduled till a certain time but made to stay later to clean up store without being asked
    Hardly any breaks
    Hire too many people so you get close to no hours
    You are trained for an hour and then left by yourself to learn the rest

    Advice to Senior ManagementStop forcing so many add ons, customers get annoyed
    Actually train your employees, don't just make them learn what to do themself
    Instead of hiring 20 new people, give more hours
    Actually give breaks
    Stop letting management/supervisors stand around and make everyone else do the work
    Quit scheduling people till a certain time and making them stay an extra hour. If you schedule us till 10:30, let us leave at 10:30.

    Yes, I would recommend this company to a friend

    • Work/Life Balance

     

    under valued employee

    Anonymous Employee (Former Employee)

    Pros- decent shift
    - Appropriate breaks

    Cons- management treated employees with disrespect

    No, I would not recommend this company to a friend

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