Toys ''R'' Us

www.toysrusinc.com
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Toys ''R'' Us Reviews

Updated 28 February, 2015
Updated 28 February, 2015
1,346 Reviews
2.9
1,346 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
213 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Entry- Level Cashier Experience (Seasonal)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Nanaimo, BC
    Former Employee - Seasonal Sales Associate in Nanaimo, BC

    I worked at Toys ''R'' Us part-time (less than a year)

    Pros

    - Workmates
    - Experience
    - Fun
    - Lots of hours
    - 10% employee discount

    Cons

    - Minimum wage pay
    - Did not complete training
    - Thrown onto cash
    - If using 10% employee discount you have to call the store manager over to do the transaction
    - Rude costumers
    - Some late nights
    - Gross, dirty, stinky break room

    Advice to ManagementAdvice

    Pay your employees better. Give them little employee cards or something so they can at least USE their discount. FINISH TRAINING THE NEW PEOPLE!!

    Doesn't Recommend
    Negative Outlook
  2.  

    high school job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    ease; variety hours; friendly customer and more

    Cons

    never got good pay long hours after closing

    Advice to ManagementAdvice

    d

    Doesn't Recommend
    Negative Outlook
  3.  

    It was a challenging learning experience; some good and some bad; you need to be a "favourite" to get promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in New Toronto, ON
    Current Employee - Store Manager in New Toronto, ON

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    The discount came in handy over the last 5 years, especially in the baby department! Training for the baby side was good. Opportunity to meet vendors and see new product was beneficial, to stay current.

    Cons

    Same staff who do the work are given the work lazy staff are given promotions. Personal opinions are used to run the business. If you are not part of the "in crowd" life is stressful.

    Advice to ManagementAdvice

    Pay attention to who does the work and who sits in the office on personal calls and playing candy crush! Don't take a cry for help as a negative knock against the company or person, everyone needs to be treated the same. Whether you have outside relationships between H.O./store

    No opinion of CEO
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  5.  

    Part-Time Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Toronto, ON
    Former Employee - Cashier in Toronto, ON

    I worked at Toys ''R'' Us part-time (less than a year)

    Pros

    great people to work for, always busy, have great store wide get togethers

    Cons

    no training and you just get thrown on the job as a cashier. Slightly overwhelming

    Advice to ManagementAdvice

    have a more thorough training time for employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Great for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Ottawa, ON
    Current Employee - Customer Service Associate in Ottawa, ON

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    flexible hours, during busy season.

    Cons

    favoritism from management, there were intimate relations between supervisors and staff which left the rest of the employees being treated unfailry

    Advice to ManagementAdvice

    dont date your emoloyees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    mehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Worker in Vancouver, BC
    Current Employee - Warehouse Worker in Vancouver, BC

    I have been working at Toys ''R'' Us part-time (less than a year)

    Pros

    not much didnt enoy it

    Cons

    horrible management horrible co workers

    Advice to ManagementAdvice

    change it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Employees great, customers and head office not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Calgary, AB
    Current Employee - Sales Associate in Calgary, AB

    I have been working at Toys ''R'' Us part-time (more than a year)

    Pros

    -The team of sales associates and cashiers is fantastic, very friendly, and so helpful to new hires (which is great because you're thrust straight onto the floor with no training).
    -Speaking as a Babies'R'Us associate, the workload is usually fairly manageable, save when it's very busy or you have an entire truck of new stock to put away.
    -Very diverse set of tasks. You're not usually going to be stuck doing one thing all day.
    -Flexible hours. You're able to change your availability with no hassle, or switch shifts without having to notify management.
    -Multiple managers available during each shift to help with problematic customers.
    -Hours are plentiful from November-January. Even part-time employees can pick up overtime.
    -Store management does what it can to raise morale. Coffee and donuts are often provided to employees, especially during the peak season when everyone's stressed. There's also a yearly store party after the season ends.
    -No heavy lifting or strenuous activity required, just a lot of walking.
    -Decent benefits.

    Cons

    -Customers can be surprisingly nasty. (Seriously, if in BRU beware of grandmothers-to-be)
    -Screaming. Children. All day. Every day.
    -Management can be inconsistent in handling customer complaints (eg. bending rules to give customer discounts even after being told no by an associate)
    -No official training provided. You're basically taught by the other associates while on the job.
    -A lot to learn. You need to be well-versed in product knowledge, store layout (which changes often), company policies, as well as all the ins and outs of the computer system (which is deplorably out of date), and you have to learn it all on your own.
    -Unwilling to give longer shifts in the off season. For some reason management thinks it's more profitable to take on six new employees per month for four hour shifts than to give existing employees eight hours.
    -Turnover rate is subsequently high. People are forced to take on second jobs to support themselves, and many simply leave for better opportunities.
    -Employee discount is laughable.
    -You start at a bit more than minimum wage, but yearly raises are only about ten cents.
    -Advancement opportunities are a joke. Upon becoming a supervisor, or 'World Sales Leader', your duties are tripled with no added hours, and a bare dollar raise.
    -You have to be working a minimum number of hours per week for at least six months before being eligible to apply for the benefits program (difficult to do when you're only being scheduled four hour shifts).
    -Unfair focus on meeting BPP goals, especially harsh on cashiers. You receive no reward for achieving goals, but they revoke your hours if you don't sell enough.
    -Micro management is a big issue. Often forced to change things to 'improve the store's aesthetic' with no regards for actual efficiency. (eg. removing an entire row of shelving to make a display of five items)
    -Screening process for seasonal hires is very lax, many temporary employees were very unreliable.

    Advice to ManagementAdvice

    Stop the ridiculous focus on BPPs, and cut down the number of requests the cashiers have to make for EVERY transaction. It's not efficient in trying to get people through in a timely manner, and no matter how hard you push the cashiers can't force the customers to buy an unnecessary add-on.
    Reward your long term employees. Whether it be with a higher yearly raise, or a better employee discount.
    Stop mass hiring and terminating people. You'll have much better employee loyalty if their desperate requests for enough hours to make a living are seen to first.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    I learned a lot of transferable skills

    Cons

    Disconnect between associates and management

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Toys ''R'' Us full-time (more than a year)

    Pros

    Higher than minimum wage at the time

    Cons

    Adults are more messy than the children (lot's of cleanup)
    Very little training for new employees
    Hard work due to poor facility and space

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Pretty Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    nice to work there, good atmosphere

    Cons

    Can't think of any bad stuff, it was all around very good

    Advice to ManagementAdvice

    Plan more on people coming in at last min

    Recommends
    Positive Outlook
    Approves of CEO

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