Toys ''R'' Us Reviews

Former Employee – worked at Toys ''R'' Us full-time for more than 10 years

Pros – Salary
people
bonuses
communication with head office
positive environment

Cons – long hours
can be stressful at peak times( christmas)

Advice to Senior Management – Understand the day in the life in the store

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Toys ''R'' Us part-time for more than 7 years

Pros – Helpful managers with open door policy. Flexible work scheduling, ideal for students trying to have work/life balance. Distinct positions giving employee autonomy over their work.

Cons – No incentives to meet sales objectives for front line staff. Different managers approach situations or problems differently, creating inconsistency with policy guidelines.

Advice to Senior Management – Coordinate with all managers, more communication throughout all levels.

No, I would not recommend this company to a friend

Current Employee – been working at Toys ''R'' Us

Pros – You get to see all the new toys before they hit the shelves. It is like a big family at work. Time flies when you are having fun.

Cons – You get your schedule weekly, so it is hard to plan things in your personal life. It is a part time job. So if you are looking for full time hours that usually doesn't happen here.

Yes, I would recommend this company to a friend

Current Employee – been working at Toys ''R'' Us

Pros – - coworkers are friendly
nothing more

Cons – - managers get mad when you ask for breaks
- have to do so much in a time ( asking the phone, return, cash) make it really hard on us and customer wait too long
- you have to sell BPP(rip off plans)if not you will call to the office and your hours will be cut
- suppose to off at 9:30pm after a tired shift, but the managers lock all the doors and keep us till 10:00 to clean up the store, never ask an employee are they willing to do so!!!
- Managers get mad for over ride, say bad words over the phone when a customer wants to talk to them (all managers having partyin their office)

Advice to Senior Management – the plan itself is pointless the company only wants to make money and does not care the customers, the ppl who bought BPP are nice customers but the company still want to rip them, how sad, I will quit soon because I dont want to rip off nice people like u do. I am human I have heart!!!

No, I would not recommend this company to a friend

Former Employee – worked at Toys ''R'' Us

Pros – - friendly staff and customers
- easy work

Cons – - hours were not the best
- little training

Advice to Senior Management – - more emphasis on training

Yes, I would recommend this company to a friend

Current Employee – been working at Toys ''R'' Us

Pros – Working in a toy store is alot of fun.
The EMPLOYEES working there have always been a great team.
The salary is more or less the average, about 1 dollar higher than minimum wage.
Yearly raise for 90% of the people.
Decent schedule, they work around your school or other job.

Cons – You are treated as a number, nothing else.
Managers / Direction mostly comment on the bad things, not the good ones.
You have to do things that would be a bad idea, because the head office (which never worked in a store) wants it that way.
Managers/Direction can be very immature, and they are not afraid to yell to employees in front of clients.
They think they can threaten teenagers because it's their first job and they don't want to lose it.

Advice to Senior Management – I've seen mangers/direction taking gifts that were meant for employees.
I've seen immature yelling and put downs of employees in front of clients.
Respect company reps, they are there to help the store. When they give rewards to employees, don't take it away.
Respect the employees, stop being big babies.

No, I would not recommend this company to a friend

Current Employee – been working at Toys ''R'' Us

Pros – Toys is a great category to be in. You are dealing with new, fun products everyday. You are dealing babies, kids, families and dreams. It is a place where you can get great satisfaction from making someone happy and seeing the smile on their face. The atmosphere in the store can make you feel young and energized everyday.

Cons – constant stress and pressure, unreasonable demands, not enough payroll, too much red tape when trying to get anything accomplished, senior management do not seem to care what is really happening in the field, way too much politics involved in how senior and district management run the business and manage people.

Advice to Senior Management – Senior management needs to be more consistent. TRU is struggling with a constant identity crisis. Need to listen to what is going on in the stores and do more to help and support store management instead of only giving out criticism.

Former Employee – worked at Toys ''R'' Us

Pros – Great learning experience, supporting mentors, and ownership of a project from start to finish

Cons – not challenged enough outside of scope of internship project

Former Employee – worked at Toys ''R'' Us full-time for less than a year

Pros – Great pay, get to help customers everyday, very fun environment, discount on store items, helpful coworkers, pretty easy job overall

Cons – sometimes people would call out and when there was supposed to be 10 people working that day only 2 would show up, supervisors would change sometimes so once you got used to a certain way of doing things another supervisor would come in and change up your whole routine which can be annoying

Advice to Senior Management – Allow people who are there as seasonal employees to receive direct deposit. I don't think that would be too hard to make happen.

Yes, I would recommend this company to a friend

Former Employee – worked at Toys ''R'' Us full-time for more than a year

Pros – Get to work with toys and training for management is good. They have invested in their equipment and POS systems in the last few years. My former district manager was outstanding and really cared about his employees.

Cons – Company doesn't have a solid direction on where they want to be for the moment. Not many opportunities to grow. Managers like most retail establishments are moved around to help save any store that is feeling the crunch. Not many hours for employees to work.

Advice to Senior Management – Have better direction.