Toys ''R'' Us

  www.toysrusinc.com
  www.toysrusinc.com
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Toys ''R'' Us Reviews

Updated 1 October, 2014
Updated 1 October, 2014
1,130 Reviews
2.9
1,130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
138 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 40 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 17 reviews)


Cons
  • They did not tell me that you have to sale credit cards in order to keep your job (in 54 reviews)

  • As a department supervisor, my work-life balance was also off (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Part-Time Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Toronto, ON
    Former Employee - Cashier in Toronto, ON

    I worked at Toys ''R'' Us part-time for less than a year

    Pros

    great people to work for, always busy, have great store wide get togethers

    Cons

    no training and you just get thrown on the job as a cashier. Slightly overwhelming

    Advice to ManagementAdvice

    have a more thorough training time for employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    It was a challenging learning experience; some good and some bad; you need to be a "favourite" to get promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  New Toronto, ON
    Current Employee - Store Manager in New Toronto, ON

    I have been working at Toys ''R'' Us full-time for more than 5 years

    Pros

    The discount came in handy over the last 5 years, especially in the baby department! Training for the baby side was good. Opportunity to meet vendors and see new product was beneficial, to stay current.

    Cons

    Same staff who do the work are given the work lazy staff are given promotions. Personal opinions are used to run the business. If you are not part of the "in crowd" life is stressful.

    Advice to ManagementAdvice

    Pay attention to who does the work and who sits in the office on personal calls and playing candy crush! Don't take a cry for help as a negative knock against the company or person, everyone needs to be treated the same. Whether you have outside relationships between H.O./store

    No opinion of CEO
  3.  

    Great for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Ottawa, ON
    Current Employee - Customer Service Associate in Ottawa, ON

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    flexible hours, during busy season.

    Cons

    favoritism from management, there were intimate relations between supervisors and staff which left the rest of the employees being treated unfailry

    Advice to ManagementAdvice

    dont date your emoloyees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    mehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Worker  in  Vancouver, BC
    Current Employee - Warehouse Worker in Vancouver, BC

    I have been working at Toys ''R'' Us part-time for less than a year

    Pros

    not much didnt enoy it

    Cons

    horrible management horrible co workers

    Advice to ManagementAdvice

    change it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Employees great, customers and head office not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Calgary, AB
    Current Employee - Sales Associate in Calgary, AB

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    -The team of sales associates and cashiers is fantastic, very friendly, and so helpful to new hires (which is great because you're thrust straight onto the floor with no training).
    -Speaking as a Babies'R'Us associate, the workload is usually fairly manageable, save when it's very busy or you have an entire truck of new stock to put away.
    -Very diverse set of tasks. You're not usually going to be stuck doing one thing all day.
    -Flexible hours. You're able to change your availability with no hassle, or switch shifts without having to notify management.
    -Multiple managers available during each shift to help with problematic customers.
    -Hours are plentiful from November-January. Even part-time employees can pick up overtime.
    -Store management does what it can to raise morale. Coffee and donuts are often provided to employees, especially during the peak season when everyone's stressed. There's also a yearly store party after the season ends.
    -No heavy lifting or strenuous activity required, just a lot of walking.
    -Decent benefits.

    Cons

    -Customers can be surprisingly nasty. (Seriously, if in BRU beware of grandmothers-to-be)
    -Screaming. Children. All day. Every day.
    -Management can be inconsistent in handling customer complaints (eg. bending rules to give customer discounts even after being told no by an associate)
    -No official training provided. You're basically taught by the other associates while on the job.
    -A lot to learn. You need to be well-versed in product knowledge, store layout (which changes often), company policies, as well as all the ins and outs of the computer system (which is deplorably out of date), and you have to learn it all on your own.
    -Unwilling to give longer shifts in the off season. For some reason management thinks it's more profitable to take on six new employees per month for four hour shifts than to give existing employees eight hours.
    -Turnover rate is subsequently high. People are forced to take on second jobs to support themselves, and many simply leave for better opportunities.
    -Employee discount is laughable.
    -You start at a bit more than minimum wage, but yearly raises are only about ten cents.
    -Advancement opportunities are a joke. Upon becoming a supervisor, or 'World Sales Leader', your duties are tripled with no added hours, and a bare dollar raise.
    -You have to be working a minimum number of hours per week for at least six months before being eligible to apply for the benefits program (difficult to do when you're only being scheduled four hour shifts).
    -Unfair focus on meeting BPP goals, especially harsh on cashiers. You receive no reward for achieving goals, but they revoke your hours if you don't sell enough.
    -Micro management is a big issue. Often forced to change things to 'improve the store's aesthetic' with no regards for actual efficiency. (eg. removing an entire row of shelving to make a display of five items)
    -Screening process for seasonal hires is very lax, many temporary employees were very unreliable.

    Advice to ManagementAdvice

    Stop the ridiculous focus on BPPs, and cut down the number of requests the cashiers have to make for EVERY transaction. It's not efficient in trying to get people through in a timely manner, and no matter how hard you push the cashiers can't force the customers to buy an unnecessary add-on.
    Reward your long term employees. Whether it be with a higher yearly raise, or a better employee discount.
    Stop mass hiring and terminating people. You'll have much better employee loyalty if their desperate requests for enough hours to make a living are seen to first.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    I learned a lot of transferable skills

    Cons

    Disconnect between associates and management

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Toys ''R'' Us full-time for more than a year

    Pros

    Higher than minimum wage at the time

    Cons

    Adults are more messy than the children (lot's of cleanup)
    Very little training for new employees
    Hard work due to poor facility and space

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Pretty Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    nice to work there, good atmosphere

    Cons

    Can't think of any bad stuff, it was all around very good

    Advice to ManagementAdvice

    Plan more on people coming in at last min

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great to start but no reason to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at Toys ''R'' Us part-time for more than 3 years

    Pros

    - Some store directors try really hard to keep morale up with small incentives to make target, such as donuts or otherwise small but pleasant acknowledgment
    - Great hours during holiday season
    - The staff generally maintains an enjoyable family dynamic
    - Customers CAN be very entertaining and rewarding to help

    Cons

    - When management gets stressed out, the store morale spirals downward
    - Hours fluctuate so much that you're left feeling very insecure financially from February - October
    - Schedules come out for one week at a time, often not until Friday or Saturday for the following week. It is extremely hard to maintain an enjoyable life when you have no idea whether or not you're working two days from now
    - Head office dictates a punish not praise policy, or so it would seem. Cashiers see the worst of it and are often in tears after not making BPP targets, yet top sellers don't see any bonuses whatsoever
    - Extremely inconsistent policy: some managers will break policy to get customers out of the store, only encouraging them to treat employees poorly for following policy on the floor. This makes us look bad and makes dealing with people extremely time consuming, which is a huge issue when understaffed
    - Understaffing despite having plenty of employees who need hours
    - Inconsistent hours and hour cuts for reduced availability (when you break down and get a second job)
    - Insufficient training on important items (especially baby products)
    - Far too many questions at cash: If they have Airmiles, gift receipts, if it's off a registry, BPP qualification for multiple products, Starlight, promos, batteries, pickup questions for big ticket items...
    - Not much room to grow
    - Ridiculous evaluations for annual raises: don't expect more than a $0.10 raise, and only if the store made targets, you never made a mistake, and 100 customers complimented you directly to a manager in your presence

    Advice to ManagementAdvice

    Offer small incentives to the top add-on sales people in the company, or for good customer service on the floor. More training (vendor demos can be extremely helpful) and more staff make customers far happier to be in our store as opposed to Walmart or Target. Use the skills your store-level employees have - we are often better at merchandising than the planograms given and have a much better idea of what will sell. A little appreciation goes a long way - we're losing our best employees to higher pay, or even just better management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    A great employer with many loyal employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Toys ''R'' Us full-time for more than 10 years

    Pros

    Fun place to work with fantastic people who feel like family. Lots of opportunity to move within the company. Good salary and benefits. Strong commitment to giving back to charities that support children in need.

    Cons

    Long-service employees don't get enough of an incentive. No maternity leave top-up pay. Aging systems make it difficult to keep up with demands.

    Advice to ManagementAdvice

    All employees should have to spend some time each year working at store level so they may gain valuable insight to the daily operations of the business and the needs of the customer.

    Recommends
    Neutral Outlook
    No opinion of CEO

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