Town Sports International Holdings

www.mysportsclubs.com
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Town Sports International Holdings Reviews

Updated 4 March, 2015
Updated 4 March, 2015
170 Reviews
2.0
170 Reviews
Rating Trends

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Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
92 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    What don't kill you make you stronger.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in New York, NY (US)
    Current Employee - Sales Consultant in New York, NY (US)

    I have been working at Town Sports International Holdings

    Pros

    Great coworkers. Great learning experience.

    Cons

    upper management out of touch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Mismanaged and unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY (US)
    Current Employee - General Manager in New York, NY (US)

    I have been working at Town Sports International Holdings full-time (more than a year)

    Pros

    Free all access membership
    Good to work with not for

    Cons

    No advancement opportunity
    Mismanaged from the top down
    No operational constancy for company standards across hundreds of clubs
    Customer service is in direct conflict with actual customer service

    Advice to ManagementAdvice

    Create a standard and hold all managers from the top down accountable for consistency
    Actually care about the good results your teams are doing and acknowledge them for it
    CEO actually make an appearance every once and a while to your clubs so teams can know who you are

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not the ideal sales position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in New York, NY (US)
    Current Employee - Membership Consultant in New York, NY (US)

    I have been working at Town Sports International Holdings

    Pros

    Free gym membership
    Great people
    Team based environment

    Cons

    Upper management
    Unrealistic sales expectations
    Culture had slowly died
    Business does not keep with the times

    Advice to ManagementAdvice

    The sales structure is awful, the brand is close to nothing in comparison to competitors, fix it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    RUN, Don't Walk!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in New York, NY (US)
    Former Employee - General Manager in New York, NY (US)

    I worked at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Work near home if your club is near home...

    Cons

    Was terrible when I joined the company, got better when Starbucks leadership came in, went down hill again when old CEO came back. If you are good at your job - - you will be poor at it a few years later because you can't year over year top your own results, over and over. Eventually your pay drops a lot as you will no longer bonus. Management is very poor.

    Advice to ManagementAdvice

    Study your industry better, it is changing. You need to as well. The rolling 90s are over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    OK i guess

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings (more than a year)

    Pros

    Free gym membership, good place to build good solid friendships even once you wake up and move on. Thats all the pros I have .

    Cons

    Outdated gyms that are overpriced for the value gym goer yet not high end enough to be charging higher rates. Resulting in a high pressure environment

  7.  

    Take this offer only if your family seriously has nothing to eat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Employee in Elmsford, NY (US)
    Current Employee - Office Employee in Elmsford, NY (US)

    I have been working at Town Sports International Holdings full-time (more than 5 years)

    Pros

    You learn to appreciate what you have

    Cons

    Choose any other offer over this one. IF this is the only option take it but start applying for other jobs immediately.
    If you work for TSI:
    You did not get ahead, and even if you did(5 years in) you did not get more then a 15% raise.
    You cannot avoid conversations about how everyone hates to work here.
    Your intellectual abilities have diminished.

    Advice to ManagementAdvice

    Google "Intro to Management"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Satisfactory and allowed me to gain sales management experience fairly quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings (more than 3 years)

    Pros

    Quick upward mobility since club level management has high turnover rate. Hit your numbers and they will promote you.

    Cons

    Inflexible scheduling and poor work/like balance. If you are a top performer they will work you to the bone to pick up the slack for the non-performers. Working 7 days a week was not out of the ordinary. This may be true of most sales jobs however they seemed unashamed of their treatment of employees. "Do what's best for TSI" is phrase you hear a lot.

    Advice to ManagementAdvice

    The gym business has become flooded with cheap chain gyms everywhere. Your employees will not be loyal to you unless you show them respect, fair treatment and develop your performers properly. Promote them when you say you will. Empty promises lead to high turnover.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Swim Instructor: Fun but Easy to be Taken Advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Swim Instructor in Lexington, MA (US)
    Former Employee - Swim Instructor in Lexington, MA (US)

    I worked at Town Sports International Holdings part-time (less than a year)

    Pros

    Fun work environment, helping others, team mentality, friendly bosses and co-workers, active job, can take off if someone can cover for you, some schedule flexibility

    Cons

    Constantly pressing for more hours out of you, you will probably make less than you deserve, management not always on top of scheduling changes and cancellations, needy co-workers always asking you to cover for them, most people not well trained

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings

    Pros

    Free gym membership
    Some opportunities for moving up

    Cons

    Management is unsupportive
    Not a lot of training

    Advice to ManagementAdvice

    Appreciate and support staff. While this is a business it is important to focus on customer service

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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