Towers Watson

  www.towerswatson.com
  www.towerswatson.com

Towers Watson Reviews

Updated 25 November, 2014
Updated 25 November, 2014
400 Reviews
3.4
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Towers Watson CEO John Haley
John Haley
192 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 30 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Investment analyst

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Analyst in London, England (UK)
    Current Employee - Investment Analyst in London, England (UK)

    I have been working at Towers Watson full-time (less than an year)

    Pros

    Culture study package training opportunities

    Cons

    Long hours not much meritocracy to get ahead early on

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall, not a good experience. Not many growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson full-time (more than 3 years)

    Pros

    In theory, the company's org structure allows its employees to be exposed to other projects if they are considering pursuing their careers with other departments.

    Generous time off; benefits are ok, not too impressive.

    Tuition reimbursement (depends on your manager's approval)

    Opportunities to work from home for some

    Good work-life balance (depends on your role though)

    Cons

    Company sends good messages to its employees (for example that it supports their professional development), but in reality it all comes down to who your manager is. Unfortunately some employees are too much at mercy of their supervisors, and the senior management doesn't do anything about it. Not surprising that a lot of talented people left recently.

    Salaries are not overly generous.

    Advice to ManagementAdvice

    Company should implement 360 reviews. Currently performance reviews are top-down or horizontal. I strongly believe that employees should have ability to review their managers as well, and feel safe about it.

    C-suite executives should be aware about what happens below the level of their direct reports.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Up and down but with no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Pittsburgh, PA (US)
    Current Employee - Team Lead in Pittsburgh, PA (US)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    * Decent pay for a call center
    * Paid holidays and a good amount of PTO time to start

    Cons

    * Unrealistic views of how much team members can get done
    * Hiring managers from outside the company rather than from within
    * No real training plan to teach new leaders how to manage time, coach their peers, or address the CSRs
    * Leadership is more interested in numbers and trends than their employees

    Advice to ManagementAdvice

    Take the opinions of others seriously rather than always looking for the easiest way to make something disappear. Truly listen to others rather than silencing or stifling their views. This business can be made or broken by your front-line employees, so don't forget that.

    No opinion of CEO
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  5.  

    Working for a leading consulting team...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good people and awesome place to learn amongst very talented proffessionals.

    Cons

    Working as benefit analysts, we do not have any benefit in what so ever. Promotions are given based on education and degrees.

    Advice to ManagementAdvice

    Make a minimum effort to keep your employees happy, we are young but not stupid. Degrees are not everything, promotions must be based on our personal and team performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Instant high pressure with NO training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (less than an year)

    Pros

    The team I worked with were hard working. You were able to leave on time and there was no requirement to work weekends.

    Cons

    There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for taking the time to write a review. All associates who join our pensions administration and contact centre teams now go on a full induction before being placed on a team to ensure they ... More

  7.  

    Good people, good employment terms, but not very dynamic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Cambridge, East of England, England (UK)
    Current Employee - Software Developer in Cambridge, East of England, England (UK)

    I have been working at Towers Watson full-time

    Pros

    Good pay & benefits, flexible hours, relaxed and low stress. The people are good, and close interaction with the actuaries who use and sell our software is a benefit. Software is increasingly recognised within Towers Watson as a major part of the business and prioritised by management.

    Cons

    Lots of corporate nonsense can be irritating and dis-empowering. Limited domain (actuarial modelling software and associated enterprise systems), conservative customers (insurance companies) and being Windows-only can mean limited opportunity to experiment with new and cool technologies or ideas. Limited scope to move between teams/products at will.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thanks for your comments - I have passed these onto the software team.

  8. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Towers Watson full-time (more than 10 years)

    Pros

    collaborative culture, smart colleagues, great clients

    Cons

    volatility in the work load, billable hour goals

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fast paced, good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Advisor in Richardson, TX (US)
    Current Employee - Benefit Advisor in Richardson, TX (US)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good pay and has multiple shifts, day goes by quick as it is pretty fast paced. it is a call center so you have to be okay with that, but there is not really any cold calling.

    Cons

    Seasonal job, some people do get to stay through the off season but they will a lot of people go.

    Recommends
    Positive Outlook

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for your positive comments.

  10. 1 person found this helpful  

    Excellent customer service and benefit advisory for Medicare eligible retirees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in South Jordan, UT (US)
    Current Employee - Customer Service Representative in South Jordan, UT (US)

    I have been working at Towers Watson full-time (less than an year)

    Pros

    Quality values expressed and encouraged, through OneExchange from Towers Watson, towards the medicare eligible customers is at the pinnacle of customer service and support. At first, aimed towards client relief and customer satisfaction, this organization began achieving much more than originally expected. Educating customers, clients, and even employees with interpersonal sensitivity, business management, and Insurance skills that is much needed in todays society.

    Cons

    Employee acquisition through seasonal "trial period."

    Advice to ManagementAdvice

    Employee quality/quantity needs projection measuring.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Chicago, IL (US)
    Current Employee - Analyst in Chicago, IL (US)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Great people to work with

    Cons

    Pressure to deliver very high quality work under very tight deadlines

    Recommends
    Neutral Outlook
    Approves of CEO

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