Ticketmaster

  www.ticketmaster.com
  www.ticketmaster.com

Ticketmaster Reviews in Los Angeles, CA

Updated 21 August, 2014
Updated 21 August, 2014
140 Reviews
3.6
140 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jared Smith and Mark Yovich
20 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Free tickets to shows (if you are London based - don't expect much in satellite offices) (in 12 reviews)


Cons
  • There is no work life balance for event/client support staff (in 7 reviews)

  • Upper Management has no clue how things in the field offices actually work (in 11 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great overall experience.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hollywood, CA (US)
    Former Employee - Anonymous Employee in Hollywood, CA (US)

    I worked at Ticketmaster as an intern (less than an year)

    Pros

    I was an intern at Ticketmaster and overall it was a great learning experience. Everyone was very friendly and was open to showing me around the place.

    Cons

    Department that I was in seemed to be a bit segregated. There was not much interaction within our department.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Company with decent perks/access to tickets, but career-wise there's little upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Product Manager in Hollywood, CA (US)
    Current Employee - Associate Product Manager in Hollywood, CA (US)

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    The people are amazing; great blend of smart, driven, and creative people make up the TM family. You often hear people leave, but come back later only to become TM-lifers.

    Cons

    Promotions are hard to come by unless someone in Management is looking out for you, which rarely happens. Tech roadmap is also too fluid with key stakeholders offering very little visibility into the business' priorities.

    Advice to ManagementAdvice

    Do less talking, and more "walking"

    Doesn't Recommend
    Approves of CEO
  3.  

    Good people, sometimes feels like the company has ADD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hollywood, CA (US)
    Current Employee - Anonymous Employee in Hollywood, CA (US)

    I have been working at Ticketmaster full-time

    Pros

    People want to do great things. There are some great people here and by and large, everyone wants to do great things.

    Cons

    Benefits aren't really the best here. Sometimes the company feels like it has ADD and can't really focus on things.

    Advice to ManagementAdvice

    Compensation and benefits practices need to be in line with other tech companies. Need to stop letting bowling balls detract us from our long term objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Work is hard but they allow us to play hard as well. Lots of fun activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Los Angeles, CA (US)
    Current Employee - Senior Director in Los Angeles, CA (US)

    I have been working at Ticketmaster full-time (more than 3 years)

    Pros

    Technology drives this company pretty much

    Cons

    Too much overload at times.

    Approves of CEO
  6. 1 person found this helpful  

    Great to good to worse to good again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Los Angeles, CA (US)
    Former Employee - Marketing in Los Angeles, CA (US)

    I worked at Ticketmaster full-time (more than 8 years)

    Pros

    Great clients (the best live entertainment utilizes TM systems and services), get to have your finger on the pulse of the live entertainment, represent the best ticketing system in the insustry

    Cons

    mergers led to poor combination of company cultures. Silo-ed business practices and lack of interest in the mid-to small client needs creates frustration and lack of direction.

    Advice to ManagementAdvice

    revisit the company mission statement and enhance the company culture to improve all around performance of everyone responsible for making the company succeed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Los Angeles, CA (US)
    Current Employee - Customer Service Representative in Los Angeles, CA (US)

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    Flexible Hours, lackluster pay. Was in college while I worked for Ticketmaster so I appreciated the flexibility and the ability to leave early if it was slow.

    Cons

    Management is extremely top heavy, atmosphere was very hierarchal.

    Advice to ManagementAdvice

    My suggestion to management is to work on ways to improve employee moral, there was a high turnover rate when I was an employee.

    Neutral Outlook
    No opinion of CEO
  8.  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hollywood, CA (US)
    Current Employee - Anonymous Employee in Hollywood, CA (US)

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    casual work environment....2 weeks off in the winter.....various parties for holidays, football events ect...

    Cons

    poor management cohesion, poor systems, nothing is streamlined manipulating data is very manual and time consuming... systems are no where near helpful to managements ask.....nothing is consistent

    Advice to ManagementAdvice

    UPDATE SYSTEMS!!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great place to work if you like the ticketing and entertainment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Hollywood, CA (US)
    Current Employee - Product Manager in Hollywood, CA (US)

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    Opportunity to be promoted if you show you care, work hard and are on board with management's plan. Some weekends and long hours when deliveries are due, but nothing different from any other software company. Open vacation policy for manager level and above. Take as much time as you need or just to rest without feeling guilty. Coworkers are fun and there are opportunities to hang out after work if you want to. Office environments are good. Kitchens on every floor and a huge lunch room. Places to work outside of your cubicle if you need privacy. Cubicles are spacious and the building is fairly modern.

    Cons

    Like a lot of big companies they are looking for a quick fix to a long term problem. Lots of work to do, but hiring consultants will only waste time and money. They need to hire people with experience and trust them to make it happen. Sometimes they forget that ticketing is a unique skill set that not many people know or care to learn. That being said, this was slowly changing before I left.

    Advice to ManagementAdvice

    Listen to the people in the trenches. They know what customers want. Stay in tune with your employees to anticipate issues so you can be proactive about concerns.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Database Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in Los Angeles, CA (US)
    Current Employee - Database Administrator in Los Angeles, CA (US)

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    Best infrastructure with thousands of databases, Highly cutting edge technologies with multiple databases knowledge

    Cons

    Moderate to slow personal career growth rate

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    enjoyed the work; but some entrenched management sometimes inflexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in West Hollywood, CA (US)
    Former Employee - Program Manager in West Hollywood, CA (US)

    I worked at Ticketmaster as a contractor (more than an year)

    Pros

    Lot's of stuff going on, which can present multiple opportunities to those that are motivated and interested in branching out. The Ticketmaster side of the house is very structured and has a high amount of process discipline (required for a major e-commerce site). The Live Nation side is more agile and creative (great for those that are motivated and flexible).

    Cons

    PMO managers often inflexible to adopt methodologies which would benefit a particular project. IMO, the rigid process ultimately hamstrung my project, and unfortunately the project stalled after a sizable effort and cost was spent.

    Lots of Product Managers with Director in their title who did not contribute at that level. Project Managers contributing at a high level and hitting it out of the park not recognized for their achievements and contributions.

    Advice to ManagementAdvice

    Don't give all Product Managers a Director position. Director level managers should be reserved for those who manage other people or who manage a portfolio of products / product line. Promote Project Managers based on their effectiveness / achievement, and not based on personal relationships.

    Neutral Outlook
    No opinion of CEO

Ticketmaster Photos

Music
Concert
View from the Hollywood office

+ Add Photo

Work at Ticketmaster? Share Your Experiences

Ticketmaster

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.