The Hartford Reviews

Updated 26 September, 2014
Updated 26 September, 2014
573 Reviews
3.0
573 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
19 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 57 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    claims representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford for more than a year

    Pros

    good company with training and advancement opportunites. they will contribute to your education funding and you can purchase an extra weeks vacation

    Cons

    very busy environment and you must be current on work at all times. you have to answer other adjusters phone calls when they are not available.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Great opportunities for career growth. Laid back environment for such a large corporation.

    Cons

    If you do not have a degree you will not be promoted.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst  in  Hartford, CT (US)
    Current Employee - IT Analyst in Hartford, CT (US)

    I have been working at The Hartford full-time for more than a year

    Pros

    Great work scheduling environment: flexible work schedule and time-off policies.
    Good entry level positions, with many opportunities for early career development and benefits, such as leadership programs, internal and external training, forums, etc.
    Promotes itself as one of the most ethical companies, and truly delivers; doing things right is a top priority.

    Cons

    This conservative company can sometimes be too conservative, and some initiatives and systems can lag significantly behind the rest of the industry.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    OK company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Hartford, CT (US)
    Former Employee - Financial Analyst in Hartford, CT (US)

    I worked at The Hartford full-time for more than a year

    Pros

    Great working environment! Employees are very friendly. Benefit package is great - above industry average.Company is doing relatively well comparing to other competitors

    Cons

    Not a fun city for young people...and career progression is questionable...It undergoes cost cutting (job elimination) from time to time

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Manager  in  Chicago, IL (US)
    Current Employee - Front Line Manager in Chicago, IL (US)

    I have been working at The Hartford full-time for more than a year

    Pros

    Benefits are very good and the people and structure.

    Cons

    The salary because it is corporate as opposed to private is less.

    Advice to ManagementAdvice

    Keep Up the Good Work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than 5 years

    Pros

    Most management is pretty receptive, relatively laid back atmosphere, meet lots of good people, challenging work (with the exception of call center), benefits are good, ability to move around with the company

    Cons

    Compensation is on the low end for some customer service positions

    Advice to ManagementAdvice

    Please don't promote someone to management just because they have been with the company 20 years. Some people are just not fit to manage others.

    Recommends
    No opinion of CEO
  8.  

    Claims Adjuster for over 12 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Phoenix, AZ (US)
    Former Employee - Claims Adjuster in Phoenix, AZ (US)

    I worked at The Hartford full-time for more than 10 years

    Pros

    Good benefits
    Time off is good
    Associates are nice
    Opportunity to work remotely

    Cons

    Supervisors are out of touch with reality when it comes to a managable case load.
    The metrics to be successful change yearly so you never know from one year to the next what "successful" means
    The amount of claims you are expected to handle while maintaining exceptional customer service and quality is 250+
    Home office is out of touch on how to handle a claim; staffing models are unrealistic.
    Be prepared to use every last day of your vacation time just to maintain any sort of sanity.
    If you make a mistake or struggle in one area of the job, expect it to be held against you year after year even after you have made the corrections in your handling. No forgiveness or understanding from supervisors or upper manangement.
    They force you to take an employee satisfaction survey 2 times per year but nothing changes when suggestions are made and if your supervisor finds out it was you that rated them poorly, expect to be on the naughty list for some time.

    Advice to ManagementAdvice

    Think back to when you handled claims and how time consuming a quality file is and add staff.
    Don't belittle or bully people for being honest in the engagement surveys.
    Pay people properly, when I was hired by a competitor, I received a starting salary that was a few thousand $$ MORE than I was being paid after 10+ years with Hartford

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Benefits, Great People, Great Management, Great Development, Base Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager I  in  Hartford, CT (US)
    Current Employee - Project Manager I in Hartford, CT (US)

    I have been working at The Hartford full-time for more than 3 years

    Pros

    I love the fact that I get so many vacation days

    Cons

    You get a lot of vacation, but you will never get to really use them.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Friendly place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Programmer  in  Hartford, CT (US)
    Former Employee - IT Programmer in Hartford, CT (US)

    I worked at The Hartford as a contractor for less than a year

    Pros

    The hours were flexible, the work was engaging & compensation was very fair. Very friendly atmosphere and helpful co-workers. Finally had gotten token access for remote access to work from home relieving commute time altogether.

    Cons

    If having to commute it is a bit far, and takes time away from family social time if having to leave late catching evening traffic.

    Advice to ManagementAdvice

    Reach out often and have touch points.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good company with career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Oklahoma City, OK (US)
    Current Employee - Inside Sales Agent in Oklahoma City, OK (US)

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Pay for performance, great amount of paid time off, company appears to value/reward hard work and solid performance. Talented work force.

    Cons

    Overall culture has declined, much less work life balance then in the past, overtime being asked for each and every week.

    Advice to ManagementAdvice

    Get on the same page. Slow down the amount of change made to processes. Do a better job in retaining good talent.

    Recommends
    Positive Outlook
    Approves of CEO

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