The Children's Place

  www.childrensplace.com
  www.childrensplace.com

The Children's Place Reviews

Updated 20 October, 2014
Updated 20 October, 2014
527 Reviews
2.1
527 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
247 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 38 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 24 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 53 reviews)

  • Need to have more hours then they give for Back to School, Christmas, and floor sets (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Piece of trash company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at The Children's Place part-time (more than an year)

    Pros

    If you have kids, you get a discount of 25%, if you don't have kids then there is no benefit to you.

    Cons

    - Employees are overworked and underpaid, NOBODY aside of managers work full time. Nobody. They will hire A LOT of people and BARELY give any hours, even if you are making your budget. When I first started, was not bad, was getting 20 hours + per week, after Christmas, was about the same more or less, then coming into February I was seeing weeks of fives hours. Who the heck goes to work for FIVE hours a week?Oh and then management hired new people and gave them better hours than I.
    -Even if you work 9 or 10 hours a day, you are only allowed to half an hour break. This can get pretty exhausting when you're hitting 7K plus days with only 2 people at the cash, and only one person on the floor and since ONE person can't have their eyes in all the departments at once, you will be robbed and management will blame you for it.
    -Floor Sets change ALL THE TIME, making me embarrassed when I can't find something I want to show to a customer. It's confusing and honestly a waste of time to make so many floor-set/window changes...
    -Transactions are unbearable for the customer and embarrassing to me. You have to ask for their phone number e-mail address.. it can get pretty long... and it's IRRITATING every time a customer gets MAD AT ME for asking all this personal information, it's not my fault, what do you want me to do? If your email/phone number counts are low you get chewed out by the managers and they want you to be parasites and suck all the information out of the customers.
    -returns/exchanges with a + or - balance or the worst, not only do you have to pester them with their e-mail and phone number you also have to ask them their first name, last name, address, postal code, a piece of ID if you're giving them a store credit. The process is invasive and not only that, it's irritating for customers who have to wait in line for so long so I can ask these stupid
    questions.
    -The last assistant manager who was hired, was from outside the company and she turned out to be a total piece of trash, leaving work early, coming in late or just not showing up at all. They should hire within the company or promote people if they really want their store to work well
    -And yes, even with these tiny hour budgets, we're supposed to clear shipment boxes very quickly even when there is so much to do.
    -Even after all the bad hours, if you are on call, you wont know if you work until at least 2 hours before your shift and I have seen some people's schedules who have had 3 days on call at least, you wont be able to plan anything ahead of time.

    Advice to ManagementAdvice

    Learn to care, understand, stop being TCP nazi and be caring. Hire from within the company and learn to make your associates happy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Terrible experience!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Toronto, ON
    Former Employee - Store Manager in Toronto, ON

    I worked at The Children's Place full-time

    Pros

    great products
    good pay
    great vacation package

    Cons

    Wow worst company to work for!!! Over tasked with not enough payroll. This company does not believe in customer service!!! Hired as a manager who can think out side the box, unfortunely you are stuck inside the box. No say in how you should run the store, everything is by the book. If you want to be a soldier this is a company for you!!!

    Advice to ManagementAdvice

    Better training. Listen to your managers!!! Stop spending payroll hrs on making sure the store is perfect when there is a corporate visit. In reality there is not enough payroll to get all the TASKS done and people at corporate need to see that. Spend more money on improving CUSTOMER SERVICE!!! High turnover. DMs and SM never last.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Stay away... stay very far away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Stock Associate in Pickering, ON
    Former Employee - Stock Associate in Pickering, ON

    I worked at The Children's Place

    Pros

    The tasks do not require a lot of intelligence, so if you want a simple job I guess this is it. Also, the other employees were nice. But that doesn't really matter because talking to them is frowned upon.

    If you like kids, you will really enjoy being on the sales floor. They really do say the cutest things!

    Cons

    When I was hired, I was told it was one of their best stores, and they would have nearly 40 hours per week of work for me to do. The store was being renovated and I helped out, and that was the only week I got 40 hours. For two weeks after that it was 20 hours (ok.. thats fine), then it became 10 hours. One week it became 5 hours (now i'm angry). But once they put the schedule up and I had 0 hours for the week, it was time to leave.

    I was a very dependable, punctual, hard working stock employee and they walked all over me. I was always respectful and had a good positive attitude. That is until the week where I was only given 5 hours on the schedule for the week and expected to handle all of the shipments for the week with one other guy who also was given 5 hours. There was like 50+ boxes to unpack, and more on the way!

    The way I was treated at this place really damaged my self-esteem. I don't know why.. I guess I just felt like I hit rock bottom there (and I did).

    Other issues:
    - Small stock room, no space for employee lunches
    - The most bureaucratic company I have ever worked for. never-ending rules. You can really tell a lot of mothers are behind the company. I'm surprised I didn't get grounded at some point and sent to my room.

    Advice to ManagementAdvice

    Be more aggressive in demanding the head office supplies you with appropriate amount of hours to run your store. As management, you are the only ones who can make these requests, and your poor tired complaints that head office is not giving you enough hours really don't matter to stock/sales employees who can't make that difference for you.

    Doesn't Recommend
    Disapproves of CEO
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  5. 2 people found this helpful  

    it started out great, then senior management changed and the company was negativly effected by it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Toronto, ON
    Former Employee - Store Manager in Toronto, ON

    I worked at The Children's Place

    Pros

    great if you have kids, the stores had great associates and instore was great

    Cons

    company made bad choices on hiring their regional director and this caused many managers to leave, which created a negative atmosphere amount the teams

    Advice to ManagementAdvice

    listen to your people

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Great for a part time job - anything else isn't worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Stock Manager in Winnipeg, MB
    Current Employee - Stock Manager in Winnipeg, MB

    I have been working at The Children's Place

    Pros

    * decent employee discount (although they've lowered it in the year to save themselves money)
    * always something to keep you busy

    Cons

    * higher management is a joke
    * they are lazy, overpaid, and downright useless (with an exception or two)
    * incompetence is overlooked and it seems the upper management (DSM etc) turns a blind eye as long as sales are happening
    * are strict about rules unless it effects them in a negative way -- and then the rules don't count
    * raises...if any at all, are a JOKE

    Advice to ManagementAdvice

    If you respect your employees they will in turn respect you and want to do good for your store. If you sit around in the back and gossip all day, take an abundance of personal phone calls and never give positive praise then you will crash and burn.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Hard, but good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at The Children's Place

    Pros

    good hours
    nice people
    fun to be around children
    good first job; helped me get interviews and an even better job with stores that wouldn't give me the time of day without any experience in retail.

    Cons

    messy back-room
    no training
    takes 2 to 3 hours to clean up store after close
    lots if folding
    only got a half-an-hour break when working from 3pm-9pm(close); the problem is we end up staying after close cleaning for hours that by the time we actually stop working; i have worked enough hours for a 1 hour break, which we never seemed to get.

    Advice to ManagementAdvice

    Managers were really nice, I got hired right on the spot even though I was going on vacation the next week (they gave me the time off) They were all friendly and helpful and I am very glad they were my first bosses.

    Recommends
    Approves of CEO
  8.  

    Pretty Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Austin, TX (US)
    Current Employee - Sales Lead in Austin, TX (US)

    I have been working at The Children's Place part-time (more than 3 years)

    Pros

    Great sales on clothing
    Promotes from within
    Lots of contests between stores to win cool prizes

    Cons

    Not enough money spent on payroll, so the store isn't always as covered as it should be.
    Too many visits from Regional managers - some stores get tons of visits while others never get one.
    District managers are not trained properly and some don't make an attempt to learn.
    Furious customers becuase of changes in return policies, coupons, etc...

    Advice to ManagementAdvice

    Evening out regional manager visits - so each store gets visited an equal amount of time.
    Too many changes within the company such as policies, coupons, etc.. confuses customers and they don't like it.
    More money should be spent on payroll so that its not on 2/2 coverage even during peak times.
    Benefits to part-time employees, might make them stay longer.
    Having more full time employees, not just SM and ASM. All mangers should be full time.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Chicago, IL (US)
    Current Employee - Assistant Store Manager in Chicago, IL (US)

    I have been working at The Children's Place full-time (less than an year)

    Pros

    It allows you to progress. I was hired as a sales associate march of 2014, became a sales lead july of 2014, and now october 2014 I became an assistant store manager and im only 18. This company has allowed me to really show my skills and how I am able to contribute to the business im very lucky and fortunate to be in the position that I am.

    Cons

    Many sales associates leave early dont like the job nor hours they recieve but than again its only a part time job for sales associates.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Assistant manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at The Children's Place

    Pros

    Good staff, friendly customers, good discount if you have children, it comes in handy!

    Cons

    Not enough coverage, low pay.

    Advice to ManagementAdvice

    Give more dollars in payroll, if you want a floor set, markdowns, window change and customer service to be completed , then realize that 2 on 2 coverage will not cut it! Also pay your managers more, they work their tails off.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Oak Brook, IL (US)
    Current Employee - Sales Lead in Oak Brook, IL (US)

    I have been working at The Children's Place part-time (more than an year)

    Pros

    During the winter, traffic is low and the atmosphere is more relaxed and peaceful. The employees are super nice and polite.

    Cons

    Getting a raise is difficult because it depends on the teams performance altogether. Customers tend to get more rude and think they are entitled to a coupon without presenting one.

    Advice to ManagementAdvice

    You get to say you had the opportunity to move up

    Recommends
    Neutral Outlook
    No opinion of CEO

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